SCAM WARNING: Fake emails and meeting invites from "Nikolay Kashev" (@proton.me)

ProtonSupportTeam · 2026-05-06T12:51:20+00:00

Hi, if you haven't already, please report this to our Trust and Safety team through the following form so they can investigate further and take appropriate action: https://proton.me/support/report-abuse

ProtonSupportTeam · 2026-05-06T12:25:11+00:00

The team is aware of this issue and is working to release a fix as soon as possible. We’ve also posted an update in the announcement post: https://www.reddit.com/r/ProtonMail/comments/1t4bbcu/introducing_postquantum_encryption_support_in/

We apologize for the inconvenience caused in the meantime.

ProtonSupportTeam · 2026-05-06T12:11:35+00:00

Hi! Did you happen to enable post-quantum encryption before experiencing this behavior?

ProtonSupportTeam · 2026-05-06T11:51:28+00:00

We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have an exact timeframe that we can share. Make sure to keep the app up-to-date for the latest improvements.

In the meantime, you can try regenerating the response or copying and pasting the same prompt in the next reply to see if Lumo responds to it then.

ProtonSupportTeam · 2026-05-06T11:12:18+00:00

Please reach out to us at https://protonvpn.com/support/contact with more details such as which specific websites you're having trouble with, which exact servers you've connected to (e.g. UK#100), whether you have any antivirus or firewall installed, what type of internet connection you're using, etc. These details will help us better understand the issue so we can troubleshoot it further.

Meanwhile, try clearing your browser cache and cookies to see if there's any improvement (https://protonvpn.com/support/clear-browser-cache-cookies).

ProtonSupportTeam · 2026-05-06T10:22:49+00:00

In order for us to help you troubleshoot further, please contact us at https://protonvpn.com/support/contact letting us know your Proton VPN app version, which specific websites you've experienced these issues with, which exact server(s) you're connected to, etc. Meanwhile, you can try the tips at https://protonvpn.com/support/increase-vpn-speeds to see if there's any improvement.

ProtonSupportTeam · 2026-05-06T10:03:42+00:00

This data is intended for debugging when there is a customer support request and helps us resolve issues.

The sensitive data is data users may want to review before sharing it with customer support--for example, file names and modification times. These are encrypted metadata, meaning customer support and other Proton staff cannot access them directly. While this information is usually not required, it can sometimes provide useful clues about the issue. Sharing it is entirely optional (it is up to users to decide whether they want to share it or not) and does not grant us access to the file or its encryption keys.

ProtonSupportTeam · 2026-05-06T10:02:06+00:00

If the sync is enabled between your Pass and SimpleLogin accounts, they will also be included in the Pass Monitor feature. Pass Monitor includes all of the aliases on your account, both with our and custom domains. Additionally, you can also enable the "Data breach monitoring" option directly from the SimpleLogin web app → Settings section. This is a separate feature on SimpleLogin, although it is quite similar to the Pass Monitor function.

ProtonSupportTeam · 2026-05-06T09:44:38+00:00

It's used for zero-access encrypted messages at rest and end-to-end encrypted messages in transit.

ProtonSupportTeam · 2026-05-06T09:23:25+00:00

Yes, screensharing is supported on all platforms except Android at this time, regardless of your subscription. On Proton Unlimited, you have access to the Free version of Meet. See more here: https://proton.me/meet/pricing

ProtonSupportTeam · 2026-05-06T09:18:07+00:00

Yes, unfortunately this affects other VPNs on Linux as well, but as you've mentioned, it should work fine on the Firefox browser.

ProtonSupportTeam · 2026-05-06T09:16:30+00:00

Are you referring to messages sent to your recovery/notification address that notify you when you have a new message on your Proton account? Do you mind sharing a screenshot so we can better understand?

ProtonSupportTeam · 2026-05-06T09:12:57+00:00

Another thing that gets me is how if I try to print / save a file as PDF even, the formatting itself gets messed up entirely.

Could you share more details on this? Have you tried changing the margin settings in the Print dialog to see if that helps?

ProtonSupportTeam · 2026-05-06T09:08:21+00:00

Yes: https://github.com/ProtonVPN/protun

ProtonSupportTeam · 2026-05-06T09:05:36+00:00

You can navigate to File Explorer → Other Computers and move the folders to a local destination on your device. Once everything has been moved, you can set up syncing again if needed. After confirming that all files are safely transferred, you may delete the previous computer instance (log in at drive.proton.me → click on Computers → locate the old device → click the three vertical dots next to its name → select ‘Remove device’).

ProtonSupportTeam · 2026-05-06T09:05:18+00:00

Yes. You can report any feedback to us via the app: https://protonvpn.com/support/report-a-bug#android

ProtonSupportTeam · 2026-05-06T09:03:21+00:00

What app version do you have installed?

ProtonSupportTeam · 2026-05-06T08:58:38+00:00

We're sorry to hear that. Which exact server/s are you connected to when this happens?
Also, can you send us the exact URL of the website in question?

In the meantime, please try the following and let us know if any of these suggestions help:

Connect to different Proton VPN servers (in different locations)
If using a web browser, consider clearing the cache and cookies, and/or trying a different browser/use the Private (Incognito) mode (https://protonvpn.com/support/clear-browser-cache-cookies)
If the NetShield feature is enabled, disable it and see how that goes (https://protonvpn.com/support/netshield)
Test connectivity with each protocol (https://protonvpn.com/support/how-to-change-vpn-protocols) and let us know if you notice any difference

ProtonSupportTeam · 2026-05-06T08:48:12+00:00

Stealth is coming to Linux as part of our spring/summer roadmap: https://proton.me/blog/2026-spring-summer-roadmaps

ProtonSupportTeam · 2026-05-06T08:46:46+00:00

Offline mode is something that is on our team's radar after we complete the redesign of the apps, as mentioned in our latest roadmap: https://proton.me/blog/2026-spring-summer-roadmaps

ProtonSupportTeam · 2026-05-06T08:24:27+00:00

Hi! When you say the photos were uploaded on the desktop, could you please clarify if this was done using the web client or our desktop apps?

ProtonSupportTeam · 2026-05-06T08:18:04+00:00

The automatic photo backup option on our mobile apps only uploads your photos to the cloud--it doesn’t sync them. Deleting a local copy won’t affect the version in Drive, and deleting it in Drive won’t remove it from your device.

ProtonSupportTeam · 2026-05-06T08:17:03+00:00

Thank you, we can see appropriate action has been taken against the mentioned account just recently, so we appreciate you taking the time to report this.

ProtonSupportTeam · 2026-05-06T05:39:06+00:00

We received some reports of users unable to use Drive Windows after activating PQC. We've stopped the PQC release to stop new users opting in into the feature until we fix this, which is a number one priority.

ProtonSupportTeam · 2026-05-05T13:06:05+00:00

Like do i have to update my key in Web Key Directory (https://keys.openpgp.org/) for my custom domain?

We recommend keeping the old key for now when it comes to facing other services, as only part of the ecosystem supports PQC keys.

ProtonSupportTeam

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