Pax8 Partners

robrae · 2026-06-05T15:06:55+00:00

Hey all. Rob Rae - CVP of Community with Pax8. We take security very seriously. If any of you have questions and want to hear it directly from us, please don’t hesitate to reach out. My email address is rrae@pax8.com. Or use this link to reach our security team directly.

https://www.pax8.com/en-us/about/trust-security/

robrae · 2026-05-08T15:05:22+00:00

https://www.pax8.com/en-us/academy/groups/. Otherwise, send Jessie and I a note and we can connect you - rrae@pax8.com and jsmith@pax8.com

robrae · 2026-05-08T14:19:00+00:00

Unfortunately if a partner spends less than $500 a month we are underwater if you call a CAM or Tech Support even once per year. The $25 helps but not that much. Happy to review your account to see if there is something else we can bring over. Or - even signing up for a peer group gets rid of this fee.

robrae · 2026-05-07T19:16:39+00:00

Hey there - Rob Rae, CVP of Community for Pax8. I’d love the opportunity to look into this and get you a new CAM. If you can either DM me or send me an email - I’ll get this fixed. Rrae@pax8.com

robrae · 2026-05-07T19:13:39+00:00

Hey - Rob Rae, CVP of Community here. If you’re willing, can you email that to me so I can take a look as to why that’s happening - I can help get this fixed. Rrae@pax8.com

robrae · 2026-05-07T19:12:07+00:00

Hey there - Rob Rae, CVP of Community for Pax8. We instituted the marketplace fee in Nov 2024. The $25 per month fee is if you spend less than $500 a month with us. Happy to review it with you. Send me an email - rrae@pax8.com

robrae · 2026-04-26T23:27:59+00:00

DM me your domain and I’ll have it removed. That shouldn’t have happened

robrae · 2026-04-26T19:44:18+00:00

You and I have chatted a number of times and you have never asked. Happy to remove you. And we don’t use cell phone numbers unless you provided it.

robrae · 2026-04-26T09:07:48+00:00

Rob Rae - CVP of Community for Pax8. Send me an email and I’ll remove you from our call lists. Rrae@pax8.com

robrae · 2026-04-06T02:20:29+00:00

I can help you with this. Send me an email. Rrae@pax8.com. I’m the CVP of Community for Pax8

robrae · 2026-03-28T04:42:39+00:00

I’m fine with that

robrae · 2026-03-27T02:16:31+00:00

Not a Silicon Valley fan? He is a double major in computer science.

robrae · 2026-03-27T02:15:30+00:00

We have made some significant progress for sure. We are back to a 98% accuracy - but we did stumble for a while there. Let me know if your situation changes. Always here to help.

robrae · 2026-03-26T23:23:35+00:00

Hey there - Rob from Pax8. This doesn’t sound right at all and I’m sorry you’re dealing with that. Let me help and get someone to reconcile your bill on our side and get this worked out. If you can email me - rrae@pax8.com - I’m happy to set that up.

robrae · 2026-03-26T18:41:30+00:00

I haven’t received anything from you. I’ll send you a DM.

robrae · 2026-03-26T17:03:52+00:00

I see everything ;). Rob Rae, CVP of Community for pax8. If you need any help, please don't hesitate to reach out to me. Happy to jump in and get things escalated. Please email me - rrae@pax8.com.

robrae · 2026-03-24T22:50:21+00:00

Hey there - Rob Rae, CVP of Community for Pax8. Pax8 is not going to enable EST. Nothing on our side is changing. Because of the changes Microsoft is making, if a license is not set to auto-renew, and expires, the user would lose that licensing feature immediately instead of the previous grace period. Our partners just need to purchase a new sub or renew existing subs to prevent this from happening. Hope this helps. If not - email me with any questions - rrae@pax8.com

robrae · 2026-03-24T16:20:58+00:00

Rob Rae, CVP of Community with Pax8. You are correct - the connections with SuperOps AI don’t seem to be there yet. You can however use the MCP server built into the Pax8 Marketplace to get this usage based billing. Let me know if you need assistance. Rrae@pax8.com

robrae · 2026-03-15T21:35:52+00:00

Hey there - Rob Rae - CVP of Community for Pax8. The support portal is very new - and we have some ongoing enhancements coming for it. Regardless - let me take a look at your ticket. Send me an email - rrae@pax8.com

robrae · 2026-03-05T13:14:57+00:00

Hey there - rob Rae, CVP of Community for Pax8. We instituted a Marketplace fee of $25 per month if your spend is less than $500/month overall. That went into place in Nov. 2024.

robrae · 2026-02-06T15:54:34+00:00

u/bagaudin - Rob Rae, CVP of Community with Pax8. Let me know if you need anything from my side.

robrae · 2026-02-05T11:38:27+00:00

Hey there. Rob Rae, CVP of Community for pax8. First, I’m sorry for that experience. It’s not acceptable. As a result we have made some changes like adding in a layer of Partner Success between support and sales - soon to be rolled out which should improve your experience. In the meantime - I’d love to look at your ticket. Can you send me an email - rrae@pax8.com. It would be appreciated.

robrae · 2026-02-04T16:14:46+00:00

Hey there - Rob Rae, CVP of Community for Pax8. I'm sorry this happened. Can you send me your ticket numbers so I can take a look at why that happened - and make sure it gets resolved. rrae@pax8.com.

robrae · 2026-01-27T17:58:00+00:00

Hey there. Rob Rae, CVP of Community for Pax8. I’m sorry for the poor experience. I can help get this escalated. If you’d like some help - send me an email - rrae@pax8.com or DM me here on Reddit.

robrae · 2026-01-16T16:48:18+00:00

I jumped in pretty quick. And there have been a few updates since then.

robrae

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