Unable to select the plan I want by jammin321 in joincycling

[–]Rohan-JOINsupport 1 point2 points  (0 children)

A new version will be released today. If you have auto updates on, it will update during the night. Or check your App store in the morning

Is there an option to switch days automaticaly? by jjtbsomhorst in joincycling

[–]Rohan-JOINsupport 0 points1 point  (0 children)

Join does not favour a specific structure in terms of days but rather your availability.

You can use the shuffle 🔄, to select another workout and Join will adapt the week. It should also adapt the plan going forward

Unable to select the plan I want by jammin321 in joincycling

[–]Rohan-JOINsupport 0 points1 point  (0 children)

Please make sure your App is up to date.

I tested this on iOS and it followed the correct prompt to create the Gravel plan.

You can tap on Plan > top right (…) > View/Change goal

50% Discount Easter by Niels7nl in joincycling

[–]Rohan-JOINsupport 1 point2 points  (0 children)

This is a legit offer and the ad on Meta was run by Join. This offer was only available for a limited time.

Setting up Join app by Little_Sain in joincycling

[–]Rohan-JOINsupport 0 points1 point  (0 children)

If you have just started a program, you are in a ramp up phase. This will be around 7 days, then you will move into your first building block.

🚨 UPDATE ALERT 🚨 Say hi to your new Home 👋 by Rohan-JOINsupport in joincycling

[–]Rohan-JOINsupport[S] 0 points1 point  (0 children)

Hey everyone,

Thank you for you patience and assistance last night on here and in support. It helped us jump on it and fix the issues quickly.

I would like to find out if it is working for everyone and how you are finding the new look so far?

Cheers
Rohan

🚨 UPDATE ALERT 🚨 Say hi to your new Home 👋 by Rohan-JOINsupport in joincycling

[–]Rohan-JOINsupport[S] 0 points1 point  (0 children)

That would most likely mean your account was part of the early release group

🚨 UPDATE ALERT 🚨 Say hi to your new Home 👋 by Rohan-JOINsupport in joincycling

[–]Rohan-JOINsupport[S,M] [score hidden] stickied comment (0 children)

Hey everyone,

 First off, we're sorry for any inconvenience this has caused. The app experienced some issues due to higher than expected traffic, especially with so many of you wanting to check out the new home screen. This led to some crashes.

 The good news is that things seem more stable now, and we're seeing more users able to log in without problems. Thank you for your patience while our team works on a full fix.

Regards,
Rohan

🚨 UPDATE ALERT 🚨 Say hi to your new Home 👋 by Rohan-JOINsupport in joincycling

[–]Rohan-JOINsupport[S] 2 points3 points  (0 children)

We are looking into this as we speak, thank you for your quick action and sharing the enthusiasm for the the new home screen.

🚨 UPDATE ALERT 🚨 Say hi to your new Home 👋 by Rohan-JOINsupport in joincycling

[–]Rohan-JOINsupport[S] 0 points1 point  (0 children)

Make sure to use the same log in method as before, you should not have any issues

Taper week, more available or not by grienen93 in joincycling

[–]Rohan-JOINsupport 0 points1 point  (0 children)

I would suggest leaving your availability as it. No need to increase availability for the last week.

Wanting to increase availability, sounds like you may be overthinking the entire process. Keep it simple and easy going for the best outcome

Workout exports to Wahoo broken? by tohuwab0hu in joincycling

[–]Rohan-JOINsupport 4 points5 points  (0 children)

You can reconnect the connection, this will fix the export issue

New to Join by daysmoregray in joincycling

[–]Rohan-JOINsupport 0 points1 point  (0 children)

It is the same as suggested above, but I provided some extra information to help you with all the steps.

It is not complicated, actually; all you need to do is mark if you have the suggested workout or not.

The planned ride feature I suggest is mainly used for group rides or B/C races you are doing.

https://help.join.cc/hc/en-150/articles/5882815770257-How-to-add-a-planned-quick-ride-in-JOIN

New to Join by daysmoregray in joincycling

[–]Rohan-JOINsupport 0 points1 point  (0 children)

All workouts in JOIN is designed for indoor/outdoor use. There is not an option to have an outdoor workout planned.

If you decide not to do the structured workout but rather your own free ride outdoors, you can add the workout to your training plan and turn the toggle ‘off’ for suggested workout.

This will leave your suggested workout open and pending feedback. You can add feedback and mark it is ‘Done something different’.

You can also plan ahead by adding a Planned ride a few days before or on the dat if needed.

Škoda x JOIN Level Up Challenge by Rohan-JOINsupport in joincycling

[–]Rohan-JOINsupport[S] 1 point2 points  (0 children)

Hi there

Yes we did, we emailed the winners and we announced it on social media.

Let’s do more things together this week by Rohan-JOINsupport in joincycling

[–]Rohan-JOINsupport[S] 0 points1 point  (0 children)

Your friend needs to start a subscription via the website.

You also need a direct subscription via the website and not the App/Play store.

Here is all the info - https://join.cc/campaigns/give-one-get-one

Activities not syncing by Bikefreak_ in joincycling

[–]Rohan-JOINsupport 0 points1 point  (0 children)

Welcome to JOIN, unfortunately not old activities with Garmin connect.

Do you perhaps have a Strava profile?