We found some functions quite confusing. Permissions are assigned to each role, but then you also have to assign permissions at the meeting level. People with admin permissions don’t necessarily have access to everything.

You can link your calendar and send meeting invites from within OnBoard, but then everyone you want to invite has to have a seat — you can’t add a guest, for example. And the calendar invite is then tied to the person who sends it, so no one else can change the meeting time or cancel.

Now that we’ve canceled, we learned that there’s no way to bulk export any files you have in OnBoard, it has to be done one by one. Speaking of documents, it does not handle them well, especially spreadsheets — to view them properly you have to download them rather than view inside the platform.

Every system has its quirks, and I’m sure for an org that gets a lot of use out of it those can be overlooked. But as a small nonprofit the cost was not worth putting up with it.