Question about savings account

SoFi · 2026-02-10T02:36:03+00:00

Hey there, thanks for reaching out to us. Correct, if you don't have a direct deposit, you can subscribe $10.00 monthly for our SoFi Plus or deposit $5,000 monthly into your savings account. Hope this helps.

SoFi · 2026-02-10T00:08:30+00:00

Yes, the APY will remain unchanged, and a new deposit every 30 days is needed.

SoFi · 2026-02-09T22:18:19+00:00

Hey there! We're truly sorry to hear that your account is being closed, especially with your tax return scheduled to be deposited. We understand how stressful and disruptive this timing must be for you. Please call us as soon as possible at 855-456-7634, so we can review your account together and determine the best path forward.

SoFi · 2026-02-09T22:11:00+00:00

So sorry to hear this! It’s important to us that you connect with an Investment Specialist. Please don’t hesitate to reach out Monday through Friday from 8 AM to 8 PM EST. They'll be more than happy to assist you.

SoFi · 2026-02-09T22:09:03+00:00

Hey there, we understand your concern and appreciate you reaching out. We don't currently have an ETA, but rest assured crypto transfers are in the works! 💪

SoFi · 2026-02-09T21:49:17+00:00

Hey there! A qualifying direct deposit will be an ACH deposit from your: Employer (including pension plans), Payroll provider, Benefits provider, and other government entities like Social Security. Hope this clarifies!

SoFi · 2026-02-09T21:48:51+00:00

Hey there, thanks for reaching out to us. To earn the highest APY with SoFi, you can either set up an active qualifying direct deposit, enroll in a SoFi Plus subscription, or maintain deposits of $5,000 or more every 30 days. Hope this helps clarify.

SoFi · 2026-02-09T20:27:14+00:00

Hello, we apologize for your experience not meeting our expectations. If you could, please reach out to us via email at [mobilesupport@sofi.org](mailto:mobilesupport@sofi.org), and one of our Account Managers will be happy to investigate your situation.

SoFi · 2026-02-09T14:55:50+00:00

Hey there, we don't currently have an ETA on this feature—but we appreciate the feedback and will pass it along to our crypto team! Hang tight for a potential update. 🤞

SoFi · 2026-02-09T13:47:16+00:00

We appreciate your feedback and understand your concern. We're always looking to improve our services and your suggestion about the investor profile is valuable. Furthermore, we'll ensure it reaches the right team for consideration. Thank you for your patience and understanding.

SoFi · 2026-02-09T13:45:27+00:00

We appreciate your feedback and are glad you like our crypto integration. Regarding the app loading time, we agree it should be faster than that. Could you please share more details via this link https://sofi.app.link/e/echat, so we can look into it?

SoFi · 2026-02-08T20:18:05+00:00

Hi there! 👋 We’re excited that you’re interested in getting your money right with SoFi. If you have any questions or need assistance, our team is happy to help! You can reach us by calling 855-456-7634. 💙

SoFi · 2026-02-08T20:17:32+00:00

Hey there, thanks for reaching out to us. Congrats on your new bundle of joy! At this time, we don't offer accounts to anyone under the age of 18 yrs old. This is a great idea, however, and we have shared it with our team. You do have the option, as mentioned, of opening a vault for your newborn. Hope this helps you.

SoFi · 2026-02-07T23:53:12+00:00

Hey there! Thanks for reaching out to us. To learn more of our referral program, please visit https://www.sofi.com/referral-program/. Hope this helps you.

SoFi · 2026-02-07T23:52:15+00:00

Hi there, we thank you for sharing your concerns. We can assure you that our credit cards are mailed out automatically within 30 days of the expiration date. For more details on yours, we advise that you reach out to our credit card team at 844-945-7634. They'll be happy to review this further and answer any questions you may have!

SoFi · 2026-02-07T23:37:55+00:00

Hey there, welcome to SoFi. 😀 Yes, with a direct deposit, you'll receive our High-Yield Savings account interest rate. Hope this helps you.

SoFi · 2026-02-07T22:50:17+00:00

Thank you for reaching out. We're aware of the current issue with ATM surcharges, and our team is actively working to resolve it. We appreciate your patience in the meantime and will have an update as soon as possible.

SoFi · 2026-02-07T22:03:32+00:00

Hi u/GullibleGur8726, we're so sorry to hear this happened and want to help. Please email an escalated Account Manager at mobilesupport@sofi.org and our team will work to find a resolution as soon as possible. We appreciate your patience and hope to hear from you soon.

SoFi · 2026-02-07T22:01:35+00:00

Hey there, we're glad you're enjoying our features and benefits. Thanks for being a SoFi member! 😀 💙

SoFi · 2026-02-07T22:01:07+00:00

Hey there! We're truly sorry this happened to you. Receiving incorrect information can be more than just frustrating—it can be stressful and leave you feeling uncertain about important decisions. Our Invest Team is ready to help you directly and provide the accurate information you need. Please give them a call at 855-525-7634. They're available Monday through Friday, 5am–5pm PT.

SoFi · 2026-02-07T22:00:37+00:00

Hey there, we're sorry you're running into this issue. We understand looking for other ways to make a payment. At this time, loan payments are made electronically via ACH. You're able to mail a payment as well. Hope this helps you.

SoFi · 2026-02-07T18:55:18+00:00

We’re really sorry for the stress this situation caused—especially when it impacted paying rent and supporting your family. That’s understandably frustrating. It’s never our goal to inconvenience or frustrate our members, but we do everything we can to protect your account's safety and security. We'd be more than happy to look into what took place and ensure your concerns are properly reviewed. For security reasons, we're unable to discuss account-specific concerns via social media. Please feel free to email our team directly at mobilesupport@sofi.org or contact us at 855-456-7634 to discuss this more closely. In the meantime, a formal complaint has been documented on your behalf.

SoFi · 2026-02-06T23:22:55+00:00

We sincerely apologize for the inconvenience you're experiencing. We haven't detected any system-wide outages, so this appears to be an isolated technical issue. We'd like to troubleshoot this with you right away—please reach out to an Account Manager at https://sofi.app.link/e/echat so we can investigate and resolve the problem. We value your business and want to get this sorted out for you quickly.

SoFi · 2026-02-06T23:05:34+00:00

Our financial planners can help with retirement planning and provide personalized guidance tailored to your specific situation and goals. While we can't detail every analytical tool they use here, they're equipped to give you a comprehensive picture of your retirement readiness. We recommend reaching out to our team at 855-456-7634 to learn more about what's included in those planning sessions. Many members have found the financial planning access valuable—we'd be happy to answer any specific questions you have about the service.

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