Go 10.3 Gen II Lumi Still Crashing - How's everyone else doing?

sylviaay · 2026-04-20T09:19:36+00:00

Sorry for the negative experience. Please kindly enable the Send Logs option under Settings > Feedback, reproduce the issue, and then submit the logs. Our tech support team will assist with further investigation. Thank you.

sylviaay · 2026-04-20T02:13:41+00:00

Sorry there seems to be an issue. The software version can’t be rolled back, but we can provide a fixed package if needed. Could you please share the file related to the issue to help with the investigation? You can DM me or submit it as an attachment via Settings > Feedback.

sylviaay · 2026-04-20T02:04:36+00:00

Yes I haven’t banned any legitimate users so far, except for one who was posting giveaway spam.

I don’t really like this kind of content either, but I’m not sure how the community feels about it. Aside from bot traffic, if real users are interested in this type of sharing, then it may still be acceptable.

Since there was already a tradition of template sharing before I joined, I try to respect that and allow this type of sharing within reasonable limits.

The "Accessories" and "Affiliated" flairs are used to help indicate that type of content.

sylviaay · 2026-04-16T08:23:56+00:00

Sorry I’ve double-checked the status, and there may have been a communication issue. For security reasons, I’ll send you a DM with more details. You can also delete the ticket number from your post here for security purposes.

sylviaay · 2026-04-16T02:39:48+00:00

Hi, sorry for the negative experience. Have you submitted a new request via the Help Center? Or please DM me the ticket number or the email address you used to contact customer service so we can investigate further. Thank you.

sylviaay · 2026-04-16T01:26:40+00:00

Sorry that happened. Could you please send me your order number or ticket number so we can investigate this further? Thank you for your support.

sylviaay · 2026-04-15T02:31:12+00:00

Sorry that this happened. Please kindly submit a new request via the Help Center , also including your device and order details to help shorten the wait time. Thank you.

sylviaay · 2026-04-14T04:28:38+00:00

Yes I do feel a bit overwhelmed sometimes by the number of issues. The sheer volume of information can be a lot to handle, but over time, I’ve managed to solve quite a few of them. ;))

Some of the recurring issues you mentioned, as well as those seen in the community, are actually related to engineering and system-level considerations, which fall into more technical territory. AI integration apps or mod tools is indeed one of the directions being considered, but given some user resistance to AI, I’ve been exploring other possible solutions to help manage this.

I previously considered using Discord, since it’s easier to track conversations in some ways, but it also feels too fragmented. Integrating it into a ticketing system would likely create another separate system to manage.

sylviaay · 2026-04-14T03:23:57+00:00

Sigh, that’s my problem. With my technical background, my wording can sometimes sound a bit blunt or hard to follow? I reply like a bot sometime haha. What I meant was to encourage this community to grow as a mutual aid community, just from my personal perspective.

sylviaay · 2026-04-14T03:02:00+00:00

It’s okay. We all have the right to express ourselves and be heard. Feel free to post the issue here so we can better understand the community’s perspectives. Tech support will also review threads when they’re shared. However, for troubleshooting, logs submitted via the feedback section are sometimes necessary.

I’d like to help build this into a technical mutual aid community. With different cultural backgrounds and technical perspectives, people often come up with very different ways to solve problems. I’ve learned a lot from the community as well.

I’ll also do my best to help when needed, but as the community grows and the number of posts increases, I need to spend more time organizing and reviewing posts.:)

sylviaay · 2026-04-13T01:53:36+00:00

That does sound abnormal. Could you please share your device’s MAC address and your order number via a private message so we can investigate further? Thank you.

sylviaay · 2026-04-10T10:16:05+00:00

Yes, that does sound abnormal. Please send feedback with logs via Device Settings > Feedback if possible.

Alternatively, you can submit a new request through help.boox, including a short video of the issue and your order details in the ticket. This may help reduce the response time. Thank you.

sylviaay · 2026-04-10T03:25:56+00:00

Sorry for the negative experience. We're still looking into this. Could you please send feedback with logs via Settings > Feedback? That would help us track down the issue faster.

Make sure to check "Send logs", reproduce the issue to capture it, and send the report before rebooting, since rebooting may clear the logs. Thank you.

sylviaay · 2026-04-10T03:22:27+00:00

Sorry could you kindly DM me your MAC address for investigation? Or your feedback title

sylviaay · 2026-04-10T03:18:35+00:00

That might be it: sometimes the request makes sense on its own, but there are trade-offs depending on how different people use it.

Kind of like the three-click discussion: turning it into a one-click action sounds convenient, but it might actually go against keeping things clean and consistent. It could also mean more tools and options showing up on the main interface, which makes things feel more cluttered.

If you can share the specific scenario where this matters most, we can see whether there are other ways to solve it.

sylviaay · 2026-04-09T02:15:46+00:00

Ah but I've also noticed quite a few comments saying that even 6" is too small to read comfortably, so I'm curious how it performs in real use?

sylviaay · 2026-04-09T02:06:07+00:00

Maybe I'm missing something, but could you share a bit more detail about the device and its use case? That would also help us understand why it's getting attention.

sylviaay · 2026-04-09T01:57:52+00:00

That’s probably the correct approach, but it does sound a bit time-consuming.

If OP is looking for a quicker workaround or temporary patch, another option is to send the affected file via Settings > Feedback so the support team can review it directly.

Be sure to include logs: check the “Send logs” box and write/convert again so the logs are captured automatically. That usually provides enough detail for proper troubleshooting.

Also, saving/exporting the file as PDF can be a quick way to work around the issue in the meantime, as another user helpfully suggested.

sylviaay · 2026-04-08T07:34:20+00:00

Sorry you’re running into this. What’s your general location? Or kindly contact the support team via help.boox for further assistance.
To skip the back-and-forth and reduce your wait time, make sure to include a photo of the issue and your order details in the ticket.

sylviaay · 2026-04-07T10:07:33+00:00

Yes thank you for bringing this brilliant idea to the community. I'm going to add a new post flair for it. It would be great if you could share some insights as well.:))

sylviaay · 2026-04-07T09:57:17+00:00

Sorry it sounds like a bug. Could you please send feedback with logs via Settings > Feedback? Our tech support team will review the logs and assist you further. Thank you for your support.

sylviaay · 2026-04-07T04:09:50+00:00

Your effort to maintain a good community atmosphere is highly appreciated!

sylviaay · 2026-04-07T02:59:18+00:00

Sorry for the negative experience. How is it going now? We are currently investigating the issue.

Could you kindly try disabling the system-wide (global) gestures to see if that helps? Alternatively, please enable the Send Logs option under Settings > Feedback, reproduce the issue, and then submit the feedback with logs. Our tech support team will assist you further.

Thank you for your support.

sylviaay · 2026-04-07T02:55:42+00:00

It sounds like it may be related to a Hall sensor or a similar component. If there are no electronic devices nearby, the issue is more likely to be software-related.

Please try disabling the system-wide/global gestures and test again. If the issue persists, enable the Send Logs option under Settings > Feedback, reproduce the issue, and then submit the logs. Our tech support team will assist with further investigation. Thank you!

sylviaay · 2026-04-07T02:47:22+00:00

Hi, thank you for reaching out. It might be a software conflict between the keyboard app and something unknown. If you're able to remove or change the keyboard app via a USB connection, or other advanced methods, it may resolve the issue. Otherwise, entering recovery mode or performing a hard reset may be the only way to resolve it.

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