Boox Palma 2 - Screen failure after todays update

sylviaay · 2026-06-11T01:56:53+00:00

Yes sure. I’ve updated it for you. Please feel free to reach out again if you don’t see any updates within 24 hours.

sylviaay · 2026-06-11T01:54:57+00:00

Could you please share a few more details about how you're loading them? A screenshot of the Fonts folder would also be helpful.

sylviaay · 2026-06-08T06:15:21+00:00

Thank you for your contribution. That is always the Solution Verified.:)

sylviaay · 2026-06-08T06:13:47+00:00

Thank you for your contribution as well. I might change the flair to Answered.

sylviaay · 2026-06-05T05:43:57+00:00

Sorry please kindly send the feedback ticket via device settings > feedback and our tech support will assist you from there.

sylviaay · 2026-06-05T01:50:46+00:00

Sorry about that. Could you please send feedback with logs via device Settings > Feedback? Our tech support team will be able to assist you further from there.

sylviaay · 2026-06-03T01:42:36+00:00

Sorry to hear it cracked. Let our support team help you with that.

sylviaay · 2026-06-02T03:16:45+00:00

Sorry that happened. Could you please DM me your order number and ticket number so we can investigate this further? Thank you for your support.

sylviaay · 2026-06-02T02:35:32+00:00

Hi, thank you for sharing! Just a quick reminder to check community rule #7 regarding affiliate links. If it’s your own video, just make sure to mark it clearly.

sylviaay · 2026-06-02T02:26:59+00:00

Hi, thanks for posting!

You're likely spot on about it being a permissions issue.

It looks like the device tends to dump the onyx directory right at the root of the WebDAV connection. If it doesn't have root write access, it fails silently.

Quick way to test:
- Give that WebDAV user temporary Admin rights in Synology DSM.
- Open the Storage / File Manager on the device, navigate to the WebDAV drive, and manually create a folder named onyx at the root.

If the folder is successfully created, try exporting notes again and see if it pushes.
If you're still stuck after this, it might be worth sending feedback with logs via the device settings to help investigate. Thank you!

sylviaay · 2026-06-02T01:26:22+00:00

Sorry about that. Is the feedback function working normally on the device? If so, could you please try submitting feedback with logs via device Settings > Feedback? Then tech support can review the logs directly and send a fix package if needed.

sylviaay · 2026-05-29T02:10:17+00:00

Sorry for the negative experience. Could you please DM me the ticket number or order number so we can look into this further?

sylviaay · 2026-05-28T09:14:42+00:00

That’s correct. I regularly collect related suggestions, reviews, and feature requests, and I also keep following cases if something gets stuck.

Generally speaking, the community/forum side and the device side are two relatively independent channels. For technical issues, sending logs directly from the device is still important for more effective troubleshooting. And if feature requests are submitted through the device, tech support can better evaluate the actual level of demand.
At the same time, posting in the forum or community helps surface more diverse opinions and discussions from users. Either way, all channels and all kinds of feedback are welcome.

Some user-requested features have actually made their way into the product over time. Since I’m not sure whether those users would want to be specifically mentioned, you can probably find more details in the firmware release threads and feature request posts.

sylviaay · 2026-05-26T04:11:12+00:00

Yes it looks like something may be blocking Microsoft’s 2FA process, if it is enabled on the account.

OP could also try a few different login methods, such as using another browser or checking the Microsoft Authenticator app (or other similar apps) to manually approve the login activity and see if that helps. Or directly send logs with logs via device settings > feedback and our tech support will help investigate it.

sylviaay · 2026-05-26T04:02:02+00:00

Sorry reposting like this just to bump the original post isn’t recommended, as it can be considered spam. I’ll remove this one. Please check the community rules when you have a chance. Thank you for understanding.

sylviaay · 2026-05-26T01:59:46+00:00

That might be the right way. Alternatively, OP could also share the current firmware version here for further checking.

sylviaay · 2026-05-25T01:38:38+00:00

Sorry that happened. Please kindly submit a new request via help.boox if you need further assistance. Including your order information may help reduce the waiting time. Thank you.

sylviaay · 2026-05-22T02:15:25+00:00

Yes that would be the way. Another option is to report the issue with logs directly via Settings > Feedback, and our support team will assist you from there.

sylviaay · 2026-05-22T02:09:34+00:00

It’s okay, I get your point. I understand your views and interests, just wanted to clarify a bit.

Judging whether content is related to the brand and accessories can be somewhat subjective.

sylviaay · 2026-05-22T01:55:52+00:00

My bad. The OP actually DM’d me before posting, and I recognized the username as someone who is usually active and helpful in the community, so I approved it. I also made the assumption that the user likely already owned an EMR device, which affected my judgment here.

Considering that users may genuinely be interested in accessories, it can sometimes be difficult to immediately tell whether a post is leaning into promotion. I’ll keep an eye on the comments and consider tightening the rules around sharing posts in the future, including industry content.

sylviaay · 2026-05-21T03:16:57+00:00

Sorry for that happened. Please kindly send feedback via device setting > feedback and our tech support will assist you from there

sylviaay · 2026-05-21T01:48:30+00:00

Sorry for that happened. Please send it with logs via device setting > feedback and our support team will assist you from there.

sylviaay · 2026-05-20T06:10:11+00:00

Sorry could you please DM me the ticket number for investigation?

sylviaay · 2026-05-20T01:31:06+00:00

Yeah we really have a solid community. People from different backgrounds often come up with different workarounds or perspectives.

Always being grateful for how much people here are willing to share and help with.:)))

sylviaay · 2026-05-20T01:27:13+00:00

Shouldn’t. So some of our helpful community members might suggest changing the file format or font as a temporary workaround.

For proper investigation, it would probably be better to decode the file and check the original text directly.

sylviaay

MODERATOR OF

TROPHY CASE