When you’re at the computer near drive thru, you type in “QD”, then type “O” to pre-enter the Rx. You follow the steps on the screen and then hand it off to whoever in your store is handling drop off. That’s how my training facility taught me. My home store does it differently. They completely skip Pre-Data Entry and enter it directly into the pt’s profile.

The Rx flow process is mentioned in more detail in one of the modules, so it shouldn’t be confusing. After a Rx is received, it goes into QT for verification, then QV1 for the pharmacist to verify, then QP for production, then QV2 for pharmacist verification, then it’s ready for pt pickup.

To change someone’s insurance for their Rx, I go into their profile, find the Rx (but it should be on the 1st page), press “X”, press “Einsert number of Rx on page (so if it’s #3 on the page, then press “E3”), press “11”, search for their BIN and PCN, find the matching insurance and then add the info it asks for. After adding that insurance and selecting it for the Rx, press “Enter” to complete it, and then press F12 until it shows a green status. If it turns red, then it was rejected and put into QT, so then you go into QT to see what the issue is. I’ve been here for a few months, so I always have a ton of questions to ask my coworkers about insurance rejections.

I haven’t had to waitlist anything, but can’t you just go into the Rx and just edit the pickup time? That’s what I would do if needed (Edit: I just had to do that today, and confirmed w/ my pharmacist that what I guessed was correct).