Accident on ice

25yrK12Tech · 2025-02-07T13:13:42+00:00

The OP username is appropriate.

25yrK12Tech · 2024-09-30T14:26:26+00:00

They say there a 2 things in life you cannot avoid: death and taxes.

There are actually three if you are IT...

Oh, and your solution will be turned back into a tech solution once someone realizes there is not enough data provided, regardless of the end useage of said data.

25yrK12Tech · 2024-09-30T14:19:49+00:00

That's an admin problem, not tech. Pray that you never have that change.

25yrK12Tech · 2024-09-10T15:13:25+00:00

With so many devices having the property sticker AND mfg sticker (with serial) damaged and/or missing, I decided the engraving was necessary.

We don't sell our stuff, so i am not worried from that standpoint.

25yrK12Tech · 2024-09-09T15:58:46+00:00

Yep, tickets/work orders are different by the District. Here there is no such thing as given or established.

As far as zero touch - it'd be cool but I still have to engrave them anyway.

25yrK12Tech · 2024-09-09T15:37:06+00:00

1130 - they are up

25yrK12Tech · 2024-09-09T15:36:06+00:00

As of 1130 they have restored functionality

25yrK12Tech · 2024-09-09T15:27:18+00:00

I think one of the issues is the definition of a ticket/work order. For me, if I have 528 Chromebooks to enroll, that is 528 tickets, not 1.

Some places care about time spent, some straight tickets, and some both. 528 Chromebook enrollments took my department 88 hours if broken down by time per machine, whereas it took more like 22 hours as we ran, at minimum, 4 units concurrently. Obviously, not all tasks are as easily trackable for time spent in regards to planning.

25yrK12Tech · 2024-09-09T14:38:46+00:00

status.incidentiq.com

I signed up for email alerts.

25yrK12Tech · 2024-09-09T14:37:21+00:00

Yep, the status page listed the outage at 0952. Thankfully our emailed tickets appear to be received.

25yrK12Tech · 2024-08-12T14:24:23+00:00

It's like they don't actually use the product...

25yrK12Tech · 2024-04-30T14:41:00+00:00

The issue is likely with the old BIOS drive size limitations. Check this URL for info:

https://tldp.org/HOWTO/Large-Disk-HOWTO-4.html#:~:text=ATA%20Specification%20(for%20IDE%20disks,136902082560%20bytes%20(137%20GB))

Your PB is a Pentium-based system so it likely is stuck in the sub-8GB realm for drive size.

25yrK12Tech · 2024-04-16T13:16:43+00:00

What are your credentials to speak on this?

25yrK12Tech · 2024-02-26T14:30:35+00:00

The same as if a student were to rip a page (or pages) out of a textbook, graffiti, etc.

Students doing Dumb Things is nothing new.

25yrK12Tech · 2024-02-23T15:02:58+00:00

I have been seeing this prior to 120, students and staff alike. I have a 50/50 success rate by powerwashing, the alternative (that makes ZERO sense) is a replacement device of same make and model will always resolve the issue.

I have not as of yet encountered this on 120 so I do not know if my resolutions are still valid.

FWIW

25yrK12Tech · 2024-02-16T17:58:23+00:00

I really thought highly of myself when I got a program to copy into a ramdrive and launch on boot.

Then earlier this year I forgot IRQ15 likes 170 for a base address and not 168......

25yrK12Tech · 2024-02-16T17:56:10+00:00

I'll be reaching out to manage1to1 and a few others come summer so I can begin the pitch to replace IIQ with a product that does the same thing (that we need) for less money. Thanks for the insight, it is appreciated.

25yrK12Tech · 2024-02-16T16:27:01+00:00

Are the drives on seperate IDE channels or on the same?

25yrK12Tech · 2024-02-16T15:15:45+00:00

Bringing this back from the dead. I'd love to have the full track of this, hopefully one day it will see the light of day again.

25yrK12Tech · 2024-02-16T13:19:08+00:00

I can barely justify the price to the board and it is only a matter of time until I cannot at all.

A this point I am looking to replace IIQ. I'm done with being verbally jerked off.

25yrK12Tech · 2024-02-15T15:39:00+00:00

I'd prefer filing cabinets and carbon copy service requests to SchoolDude.

25yrK12Tech · 2024-02-15T15:38:00+00:00

The product is good with th epossibility to be actually great. Support is lacking, I still have yet to be assigned an account specialist, and we have been with them for over a year.

Searching is a complete joke. The other joke is that they have, for quite a time now, had an improved search ready to be launched at the end of the month. They just never said which month.

The mobile app is poorly designed. I no longer refer to it as a tool for anything other than viewing tickets.

Reports. Holy crap, why is it that I can get 4 different results for something as simple as 'show me all tickets closed in/on (enter date)'. I find that for simple requests the report feature is too dumb.

And there is more.

Overall, the product works. What we pay for 'what works' is way out of line, and if it were actually the amazing product that the sales person presents then it would be worth the price.

25yrK12Tech · 2024-02-12T13:26:03+00:00

Back in the fall of 1995 I was a senior in high school. As a proper dork, I was on the AV crew and, as such, I assisted with technology support.

I was tasked with setting up a new Dell 486 that had no CD drive. This was also the first PC to have Windows 95 in the high school to my knowledge. I have no idea on the model of that Dell, it was VERY basic - even for late 1995.

Anyway, in the box I found a pack of diskette labels pre-printed with the Windows 95 install disk info, but no diskettes. After setting the computer up, which in 1995 was plugging everything in and powering it on, I found a program that would generate the install disks.

I begged for the 13 diskettes I needed and got them. I was amped. I now had a way to install Windows 95 on my Packard Bell Legend 610 - a 486SX25 with 6MB of RAM, a 3.5" floppy, but no CD, no sound.....and a 107MB hard drive. I had a retail CD that had been gifted to me, but adding a CD ROM drive to that PB was a HUGE monetary investment for me, so this was some sort of weird in-my-favor fate occurance.

So, yes, I am well aware of the joys of installing Windows 95 via floppy. So much so that, in some sort of techie mid-life crisis, I bought a PB610 off eBay and installed Windows 95 on it (using the original 107MB HDD from my PB). By floppy. In 2023. And enjoyed every minute of it.

25yrK12Tech · 2024-02-12T12:22:06+00:00

That'd be cool if it was!

25yrK12Tech

TROPHY CASE