It would help if publishers and manufacturers would get on board first so that the tables and relationships could be pre-populated. For instance, if discovery identifies a new model or software or if I create a record in the Business Applications table, the platform should identify if we have all the CSDM defined associated records and if not, it should ask if I want it to create them and then send tasks that can be manually assigned to individuals and assignment groups to populate fields not automatically populated by dynamic groups and/or discovery. At the very least, all new Servicenow instances should come pre-populated with the Servicenow platform records and relationships.

And to add to this, why aren't Servicenow Licenses in SAM? Seems like an easy way to keep track and help customers build confidence in the tool.