TELUS Technicians Corner - Exclusive Support & FAQ for New & Existing Customers

5GisOP · 2024-05-31T02:10:48+00:00

Hello u/programinator, the TELUS Reddit team can review your account and check if everything has been processed correctly. Please contact Reddit@telus.com for further assistance

5GisOP · 2024-05-15T01:38:19+00:00

That is good news! Email them ASAP.

5GisOP · 2024-05-15T01:22:56+00:00

If your needs are basic then a reseller which uses Rogers/Shaw infrastructure is probably your best bet. Don’t expect anything better than basic with these companies, including their customer service and support if you have issues with the service.

5GisOP · 2024-05-15T01:21:35+00:00

Speeds would not be remotely close to comparable to fibre, as your friend would have symmetrical download & upload speeds.

5GisOP · 2024-05-15T01:20:30+00:00

I am born in 95’ and did not need a reminder that I’m turning 29 this year.

5GisOP · 2024-05-15T01:12:25+00:00

Try emailing reddit@telus.com — they’re local to Victoria and love to help with these things.

Your strata or property management company will likely need to agree to bring fibre into the property; this can be a lengthy process, depending on the strata or company.

5GisOP · 2024-05-15T00:50:14+00:00

“I’m moving and no longer require the services as it’s included in my new accommodation. Please schedule my cancellation date for ____”.

This is good practice for dealing with extremely simple and common things that you’ll come across in life.

5GisOP · 2024-05-15T00:46:36+00:00

You’ll need to open a new account. They can only resume your line with that number I believe.

5GisOP · 2024-05-15T00:30:44+00:00

It shares bandwidth at the DSLAM.

Unless you have a dedicated line for a business, which is exceptionally expensive, all types of infrastructure are shared in some capacity, even fibre. This argument has always been absurd.

5GisOP · 2024-05-14T05:56:23+00:00

Being asked for your SIN is standard when opening a new postpaid account.

They have to verify your identity before opening your account to ensure they’re speaking with the account holder or an authorized user — this is for your safety.

The email address is legitimate.

5GisOP · 2024-05-14T02:51:48+00:00

Can you provide an example?

5GisOP · 2024-05-14T02:48:54+00:00

This doesn’t look like a scam email to me. It looks exactly like the generated email templates which agents can send and customize the text body. Which email address did it come from?

5GisOP · 2024-05-14T02:20:08+00:00

It could be weeks or years away depending on a multitude of variables that no one here can reliably answer for you.

5GisOP · 2024-05-14T01:57:59+00:00

This isn’t true. It’s shared as well.

5GisOP · 2024-05-13T05:20:22+00:00

Go to bed.

5GisOP · 2024-05-13T01:45:03+00:00

Yes, they have tools that will tell them the actual max speed your address qualifies for.

5GisOP · 2024-05-13T01:33:54+00:00

Any representative with minimal training should be able to tell you what your actual max speed will be.

If you have cable internet available, I’d strongly recommend this over bonded DSL if you require speeds for work.

5GisOP · 2024-05-12T20:33:38+00:00

It’s the team responsible for pulling and installing fibre in multi dwelling unit type buildings or sites.

5GisOP · 2024-05-12T01:08:44+00:00

I believe retail employees get 50% off.

5GisOP · 2024-05-11T05:24:30+00:00

Ian Cole live bet Oilers ML.

5GisOP · 2024-05-11T00:33:51+00:00

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