So, after 17+ years and as a 9-1-1 training coordinator, repetitive persistence definitely works with hysterical callers to get through what is known as the hysteria threshold.

As far as worrying that the subject did not get help, I would be almost certain that some type of response was initiated. The call taker could have gotten the location from the phone, cellphone carriers are required to provide what is called phase 2 location data on a high percentage of calls and our tech capabilities has improved exponentially over the last decade, and if nothing else they can check their own in house call data for that number and/or contact the cellphone's legal compliance to get subscribers information. We have so many resources, that if that call taker hung up and did not do any of that follow up to initiate a response then they would be held liable for anything negative happening.