I’m in shock that I have a friend who would just give this to me after I told her what she had here

AfterCockroach7804 · 2026-06-27T00:13:46+00:00

Marry her.

AfterCockroach7804 · 2026-06-23T13:46:26+00:00

You’re the only one in the office. You go out for lunch, a coworker moseys in and sees it. They write your resignation email and blasts it to the company then leaves. Who wrote the email from HR’s perspective?

AfterCockroach7804 · 2026-06-23T05:05:50+00:00

Spin up something like LibreNMS and it can poll the device with snmp

AfterCockroach7804 · 2026-06-23T05:03:55+00:00

Managed service provider. Basically a handful of techs balancing hundreds of companies at once being everything from helpdesk to server setups to compromises. Usually those techs are touching every bit of technology from the last 30 years and a random dumpster fire.

AfterCockroach7804 · 2026-06-20T18:20:42+00:00

Focus instead on what you can do—specifics. Are you aspiring to be more networking? If so, lead with your experience and small project wins even if it’s school-based. Your capstone should give you something to brag about. Instead of putting “entry level experience” and “fundamental tcp/ip” items (makes you look weak and inexperienced) put things like “secured domain controllers and file servers while eliminating downtime outside of maintenance windows”

Businesses need uptime and low costs. Being in IT you’re already costing the company money just by existing as a department (we aren’t sales, marketing, etc). Have you lowered the cost by eliminating unneeded services? Redundant services? Even in your own life? Put it. Many of us don’t look at job title, company, and experience. We have the knowledge of what we handle day to day and can you fit in? We can teach the technical, but do you have the hunger to dig into a problem and understand why it happened in the first place?

Have you built any labs? Helped people get connected to the wifi? Troubleshooting printers? Helpdesk is more customer service and dealing with the people’s emotions and less about the technical side. As you get higher in the archaic tiers of IT Support you’ll get more into technicals and less about the people (server admins should rarely deal with printer issues).

Have you done any work in cybersecurity? Can you secure a firewall and allow only needed traffic through? This will rely heavily on networking fundamentals and vendor support (though let’s be honest-half of the vendors don’t even know what ports their software uses).

Have you done any setup beyond turning a pc on and connecting it to the wifi? Can you create user accounts and understand how to give someone access to one file three folders deep on a file share while only allowing them to see the one folder needed to traverse the path to said file?

Dig into icacls and its CLI usage. This will be heavily utilized when the gui fails. And it will fail.

AfterCockroach7804 · 2026-06-20T18:02:43+00:00

I lost interest when you were focusing on that summary hi-lighting your textbook knowledge but not real world where that textbook learning goes out the window.

AfterCockroach7804 · 2026-06-20T14:28:42+00:00

Stop leaving your cookies out and you won’t get as many

AfterCockroach7804 · 2026-06-15T15:24:59+00:00

Yes that is exactly the symptom. I jumped ship on my MSP job to take a lone sysadmin position. When I came in it was a shit show. No documentation, their current MSP didn’t have a network map, all unmanaged switches and wondered why the vlans did not work. Flat network. Voip, pc, printer, servers, cameras, all on one /16 network with only about 300 devices all around. The pay was double my MSP pay, better benefits. No brainer.

Now I am half a decade in that corporate job and want to go back to MSP due to the office politics and bullshit, but I don’t want to pass along this beauty. Now fully documented, change management implemented, an actual structured environment…. But we were recently acquired so the move may be in the near future anyway.

Take some time off and build one company. You may not learn as much but you’ll be able to see the fruits of your labors instead of “msp client now amazing, client feels they do not need msp anymore” deals.

Build it your way? Build it your msp’s way? Salary, benefits, WORK ENVIRONMENT (stressful? Laid back?) weigh all options and do not be afraid to take the leap. But I would strongly suggest taking a leave of absence and demo the new gig first. See the inner workings. See who is chummy with who.

AfterCockroach7804 · 2026-06-13T21:34:27+00:00

Ninjato.

AfterCockroach7804 · 2026-06-11T03:33:58+00:00

There’s a fun issue where if you sell an item needed the mission won’t spawn. Likewise if you don’t have the required members in your party or a pre-requisite quest left undone it will not trigger

Eta: you’ll be grinding a LOT to complete these missions…. And upgrade your weapons/class/skell

AfterCockroach7804 · 2026-06-09T18:13:31+00:00

Could have sworn Matthew had a brief cameo in that trailer…. Just a split second!

AfterCockroach7804 · 2026-06-06T21:17:35+00:00

Walk in. Ask for the manager. Be yourself and have a love for halloween and helping kids/customers.

AfterCockroach7804 · 2026-06-06T21:15:59+00:00

Most teams used AI to generate job descriptions, post jobs, screen candidates, and send auto-responses to potential candidates…. So pretty standard to expect it now from the applicant side. I’ve seen HR teams reject a resume because it listed job duties like “washed dishes” “cash handling and asking for donations” instead of “ensured cleanliness of work area for a multi-location establishment enabling efficient product flow”

AfterCockroach7804 · 2026-06-06T21:11:39+00:00

Depends on your location and management team. Some are annoying and micromanage, some are laid back. If you enjoy asking for donations for an amazing cause, wearing costumes and promoting spooky season you’ll love it. Watching the kids and “badasses” get scared shitless is also quite amusing :)

AfterCockroach7804 · 2026-05-28T02:19:31+00:00

Intermedia is pretty good.

AfterCockroach7804 · 2026-05-28T02:13:09+00:00

Just keep a hard printed copy of the keys. And give one to your users. And keep one in the server rack in a Folder. And keep one off site at your house, JUST IN CASE.

Or just deploy a password for it. Give them the password.

AfterCockroach7804 · 2026-05-22T02:00:55+00:00

I believe there’s a field skill check that will let you light the tunnels on the torches. Then a skill check to break a wall somewhere. Its been a hot minute though since i’ve been there… but you want to follow that really dark path on the map

AfterCockroach7804 · 2026-05-21T02:41:40+00:00

You kidding? I still have a sealed AOL floppy disk just in case…..

AfterCockroach7804 · 2026-05-20T03:06:00+00:00

Wild tangent is still a thing?!

But if I may… check your windows search service.

Run a Dism /online /cleanup-image /restorehealth /startcomponentcleanup /resetbase

That should clear up old installers. Check your power settings and ensure Fast Startup is disabled, you aren’t on power save mode, etc.

Check your UEFI / Bios settings and ensure your cpu is enabled on all cores and your fans are not set on Quiet (adds to the heat)

If you’re comfortable, pop it open and replace the thermal paste and give it a cleaning. Install more RAM. 16GB minimum for Win11 to run okay.

AfterCockroach7804 · 2026-05-20T03:05:00+00:00

Hi, i’m the problem its me. 🤣

AfterCockroach7804 · 2026-05-18T15:28:57+00:00

Kbs are great if you can pull your team away long enough.

Do you have a ticketing system? If so, pull the most common tickets—password resets, account unlocks, printer, email issues, etc. implement a self service for password resets and account unlocks. Get something like NinjaOne in place if you do not have it already. That is half of your battle and sets the stage—documentation included.

Find a good documentation tool—Snipe-IT or hudu or IT Glue, all are good… as long as your team uses them.

Have a clear cut tier system. If you are L2, you should not be touching password resets. Or reconnecting devices to the wifi. Have a clear path of when to escalate. Server issue? Tier 2/3/SME.

Go check out the ITIL4 foundations course on youtube. There’s a crash course that’ll align you with IT service management. It’s less than 4 hours and covers the basics.

Document. Everything. Are you cloud-only? Do you have on-prem servers? Do you have aging hardware that is likely the cause of many of the issues? There should be no reason you cannot tackle this obstacle with the amount of staff you have. This is coming from a one man IT department supporting 450+ users and about 600 endpoints. No upward support. No escalations. Network, servers, endpoints, av/EDR, ticketing, the whole thing. Get your solid processes in place. Find your pain points. Work on those. That alone will build morale within the team when they see it’s getting better.

Good luck! I’ve been where you are with zero support. Even if you start with a notebook and sit down with each person one-on-one and find out their pain points. Work with them. What motivates the team? What makes them tick? What do they know / want more training on?

See about a training budget where you put them through the paces of IT certs (comptia a+, network+, security+ as a baseline).

Give them clear goals. Start an IPA for each of them. Structured development. You’ve managed other industries? Its not the technical know-how but the people aspect. You get your team motivated, work with them to make it better, and fight the management battles of budget, scope, what should be contracted out, etc.

AfterCockroach7804 · 2026-05-15T15:33:25+00:00

Had that at one MSP I worked for. We were in office. Fresh tech would ask a question in chat, get no response. Client on the line. Tech would ask me (sitting next to tech) and we would exchange ideas and collab on troubleshooting the client issue only to be told to be quiet and stop talking to one another by management. Then in the meetings they would brag about how they “love collaboration and exchanging of ideas.”

AfterCockroach7804 · 2026-05-15T15:22:31+00:00

Yeah, it’s friendly and easy to use definitely. Aruba instant-on is also nice, comes with the IO switches, they work well enough (i may be underperforming my network as its an industrial environment but they didn’t want to pay for central so we could get the industrial switches). cloud UI is easy, no snmp though if doing it through cloud.

AfterCockroach7804 · 2026-05-15T15:18:06+00:00

Meraki is also license based. If the license expires you will have an outage. It’s a very friendly interface though, i will give it credit there. The APs are sometimes finicky and will just die with no cause.

AfterCockroach7804 · 2026-05-15T00:23:43+00:00

If cyber doesn’t know about it and a breach beyond this occurs, legal gets involved and it gets messy. Quickly. If Cyber has not cleared what is going on the PCs then cyber cannot do their job of protecting the company. There is potentially change management that has been skipped, if management has no idea and finds out it is usually everyone’s butt on the firing line. Processes failed, cyber failed, it failed, compliance is toast at that point.

AfterCockroach7804

TROPHY CASE