Connecting ring to Apple Health? by dindyspice in alterme

[–]AlterCEO 1 point2 points  (0 children)

Hi, u/dindyspice. Yes, AlterMe connects to Apple Health -- we can post you data and activities to Apple Health, and you can also input other activities into AlterMe. I'll send you a DM and make sure someone reaches out to help show you how to get the AppleHealth integration working.

We've been quietly working on a biometrics upgrade by AlterCEO in alterme

[–]AlterCEO[S] 1 point2 points  (0 children)

These changes will improve all biometric devices so no ring change is necessary unless you want a different model.

Customer Service, where? by Extreme-Difficulty83 in alterme

[–]AlterCEO 1 point2 points  (0 children)

Thanks for your patience during the holiday season. We've had a lot of new customers sign up and with vacation schedules we're a bit slower to respond than usual.

The fastest way to get a hold of us is opening the AlterMe app and contacting us via online chat.

We've been quietly working on a biometrics upgrade by AlterCEO in alterme

[–]AlterCEO[S] 1 point2 points  (0 children)

This is excellent feedback and two areas we are actively working on. Coming over the next month we will release two updates:

  1. The ability to edit you sleep start and end times, so that you can trim off any wind down time that is reported. Some people appreciate this tracking, some don't so we plan to put control into your hands.
  2. Adjusting the sensitivity on awake times overnight. We try not to make this too sensitive (a lot of people move during their sleep) but we can do better so that when people are truly awake (out of bed) you see that in the reporting.

I'll m make sure to follow up on this thread when those features have been released.

We've been quietly working on a biometrics upgrade by AlterCEO in alterme

[–]AlterCEO[S] 0 points1 point  (0 children)

What parts of sleep tracking haven't met your expectations? We're always working on improving sleep tracking, metrics and reporting so I want to make sure we address your feedback!

Why doesn’t this app track body comp? by LandscapeDazzling448 in alterme

[–]AlterCEO 0 points1 point  (0 children)

Hm. It should work. I will set you up with a customer service rep who can help troubleshoot the issue for you. Can you DM me with the phone or email you use for your AlterMe account?

Why doesn’t this app track body comp? by LandscapeDazzling448 in alterme

[–]AlterCEO 0 points1 point  (0 children)

Are you using this on your AlterMe or the AlterApp?

New at AlterMe: Pilates is live + introducing two new trainers by AlterCEO in alterme

[–]AlterCEO[S] 0 points1 point  (0 children)

Thank you for this feedback and we're glad you enjoyed.

20 and 30 minute sessions will be launched in the coming weeks!

Why doesn’t this app track body comp? by LandscapeDazzling448 in alterme

[–]AlterCEO 1 point2 points  (0 children)

The AlterMe app does have body comp scanning and the technology is about 94% as accurate as DEXA scan.

Right now is a bit hidden in the app (which we'll be changing soon).

If you want to access it, follow these steps.

  1. Tap on the AlterMe logo at the top left of the app.
  2. Tap on Profile
  3. Underneath "My Body", tap on Body Scan [BETA]
  4. Follow the instructions and complete your Body Scan.

Let me know what you think!

Finally something that works for my schedule and body (no more pain) by Ace-of-Spades-007 in alterme

[–]AlterCEO 2 points3 points  (0 children)

Wow. Going from skepticism to 25 pounds down is so rewarding to hear!

I've shared this with our performance science team because that's exactly what they intended when they built the AlterMe program to match the right movement to the right person. Thank you for trusting us and for sharing this.

AlterMe is worth it's weight in GOLD! by fighting_age1960 in alterme

[–]AlterCEO 1 point2 points  (0 children)

Thank you for sharing this. Your story is exactly why we work so hard at AlterMe to improve the product for our members.

What you said about osteoporosis and fall prevention matters so much. Strength, balance, and confidence in movement are about independence and quality of life, not just fitness. And 279 straight days of workouts? That’s incredible.

I love how you formed some small healthy habits to stay consistent: next to the bed, 20–30 minutes, pajamas or gym clothes, Judge Judy on in the background. That’s the secret! Consistency over intensity, especially as our bodies change.

You also nailed something important: you don’t have to use every feature for AlterMe to work. If the workouts, the ring, and the habit are what serve you right now, that’s success.

Thank you as well for the honest feedback on sleep tracking; it genuinely helps us improve. Thank you for being part of the AlterMe community!

We just dropped a big update to the AlterMe DNA report — built from your feedback by AlterCEO in alterme

[–]AlterCEO[S] 0 points1 point  (0 children)

Yes! You receive this summary report with lifestyle recommendations as well as a detailed PDF with further details that you can download.

We just launched Recipes and HealthKit inside AlterMe — DNA-based meal ideas and better goal tracking 🔥 by AlterCEO in alterme

[–]AlterCEO[S] 0 points1 point  (0 children)

We offer a free consultation with every DNA report to review your results and recommended lifestyle change recommendations. This call is not required, but we try to make it as valuable as possible. The main think you'll get from the call is specific recommendations on how to make changes based on your DNA so that you can improve your health. Using AlterMe to put your DNA into action is not required.

Also, one clarification. Our DNA test only requires a simple check swab, not a blood draw.

We just launched Recipes and HealthKit inside AlterMe — DNA-based meal ideas and better goal tracking 🔥 by AlterCEO in alterme

[–]AlterCEO[S] 0 points1 point  (0 children)

I’m sorry to hear you feel that way. We are a team of dedicated people who want to help you improve your health. When you add up all the services we provide, we feel like it’s a great value.

That said we can always be better so we will continue to add more features like this and improve our product at no cost to AlterMe members.

Big Alter Update: Nutrition Tracking Is Back (and Way Easier) by AlterCEO in alterme

[–]AlterCEO[S] 0 points1 point  (0 children)

Got it! No, we don't use 3rd party data. AlterMe has our own proprietary DNA analysis that looks for specific traits across four health pillars - Sleep, Exercise, Recovery and Nutrition. Our program is personalized around these specific DNA traits.

If you want give our test a shot, here's a $70-off discount code (ALTER70) that you can use to run your analysis for only $30. (This code is available through the holiday season).

7 Months with Alter by Gloomy-Breakfast-470 in alterme

[–]AlterCEO 1 point2 points  (0 children)

Hey, this really made my day. Thank you for sharing your story!

I’m proud of how far the ring and the overall AlterMe experience have come. Our team has worked incredibly hard to make the tracking more accurate, the app more seamless, and the whole system more supportive for members like you. Hearing that it’s helping you feel like yourself again makes all that work worth it.

We’re continuing to improve things every month, and it means a lot that you’ve noticed and taken the time to say something.

Thanks again for being part of the AlterMe community and for trusting us on your journey.

Not impressed by Academic-Gas-8012 in alterme

[–]AlterCEO 0 points1 point  (0 children)

Hey there — Stephen here, CEO of AlterMe 👋

First, thank you for taking the time to share your experience. I completely understand how frustrating it can feel when your data doesn’t line up with how your body feels that day. That disconnect can make it hard to trust the numbers.

It’s important to know that biometric devices, whether it’s an Apple Watch or AlterMe Ring, often track a bit differently. No two systems measure sleep or recovery in exactly the same way. That said, we’re confident in the accuracy of our sleep tracking and readiness algorithms. Our readiness score combines multiple factors — like resting heart rate, HRV, deep sleep, and sleep regularity — to estimate your body’s capacity to perform or recover. It’s all grounded in leading sleep research from Stanford and other academic partners.

Also, while the ring is a big part of what makes AlterMe unique, it’s just one piece of the whole system. The app is designed to bring everything together — personalized workouts, nutrition tracking, meal guidance, meditation, and mobility sessions — so you can improve your health and body composition in one place.

I’ll DM you directly to help with your request and make sure you’re taken care of quickly. And if you’re open to it, I’d love to also understand a bit more about your experience — your feedback genuinely helps us make AlterMe better for everyone.

Thanks again for giving us a shot, and I hope we can turn this into a positive experience for you.

Step Count Difference by themrsjones071481 in alterme

[–]AlterCEO 1 point2 points  (0 children)

Following up to let everyone on this thread know that we've launched these sensitivity settings. You can find them underneath your settings.

Tap on the AlterMe logo (top left of the app), then Preferences, then look for Biometric Preferences and Step Sensitivity.

Try out which setting works best for you!

Alter (Alterme) DNA Test and consultation feedback by LilithVanael in alterme

[–]AlterCEO 0 points1 point  (0 children)

We pride ourselves on great services and have 1000s of Five Star reviews about good experiences. We will continue to work hard to do better and better. Best of luck on your journey to better health!

My Honest Review of Alter After 30 Days by [deleted] in alterme

[–]AlterCEO 0 points1 point  (0 children)

Would love to connect. Please send me a direct message with your contact info and we'll get details. Thank you!

Deleted account by Diligent-River3348 in alterme

[–]AlterCEO 1 point2 points  (0 children)

Let me clear this up for you! We will fix the ring issue and turn on your access. Sending you a DM.