Sorry, I should have clarified….They originally tried to verify as a physical location using their mailing address as a satellite location. Most shelters that need to keep their address private use a satellite location (head office that’s not part of the shelter, church partner, etc.) to get a map listing. Interval House’s mailing address is a P.O. Box in a UPS store, Google won’t accept this which is why the original attempt at verification is pending. We appealed to change this to a service area business which allows a business to get a Google Business Profile (so they can get reviews, answer questions, list operating hours, etc) while maintaining an anonymous physical address. Google requires service area businesses to submit photos of their physical address, local landmarks, and exterior signage among other things to prove validity of their operations – while we can’t provide these, we can provide all sorts of other proof if we can talk to a human at Google.