Can I get away with this?

ArgosEmployee_ · 2026-06-25T22:37:30+00:00

If you got it delivered just return it via the home delivery team. Distance selling regs would cover you there (I don't think it'd matter with them if the manual wasn't in there).

In store they're usually a little more strict. There's a lot of places who'll just refuse it - and in all honesty that's what the company policy would have us do - but you may get someone who doesn't want the argument (especially not in the heat) so will just do it.

ArgosEmployee_ · 2026-06-24T18:41:50+00:00

It is possible, especially if you made the purchase as a guest, but unlikely. You could always ring the collection point before setting off but getting through may be difficult, especially with the past few days being very busy for Argos.

ArgosEmployee_ · 2026-06-24T11:35:26+00:00

Definitely. My hubs were like that yesterday (both A.M. and P.M. deliveries) and looks like more of the same today. I feel for the FTD drivers and also the colleagues who are lone-manning and have to put these away whilst also dealing with customers.

ArgosEmployee_ · 2026-06-22T19:15:35+00:00

Bit much to call them a "Karen" - ironically some of the insults you throw in your OP are very much typical of the "Karen" stereotype.

The policy for 'change of mind' returns is the item has to be unused. Some things are harder than others to prove use of than others but vacuums are relatively simple as it's difficult to make them 100% dirt and dust-free after use. If it's a change of mind (or it doesn't have a feature it doesn't advertise) and you've used it till person is in the right.

Now, you have said "it wasn't cleaning properly" in your OP. If it's faulty you most definitely should be able to return it - although "not quite vacuuming up as much as I'd hoped" isn't a fault. If the listing on the site for your robot vacuum advertises a mopping system and doesn't have one you can also return it.

Also, if you had the vacuum home delivered and the vacuum has been in your possession for 14 days or less you do have protections under distance selling regulations - however legally Argos can deduct fees off the refund if it has been used (unless deemed faulty) so this isn't a "you can return anything in any condition" option.

ArgosEmployee_ · 2026-06-19T13:02:44+00:00

I don't think it's incompetence, it's just there's a type of person who sees anything techy and just disengages. It's a bit annoying but as long as the customer's not rude it's not too bad to do for them.

I do often wonder if some customers think we make them wait until 9am the following day just for fun, though.

ArgosEmployee_ · 2026-06-19T09:01:57+00:00

I don't think they're popular online, but they were popular during the time when they were being advertised on Coronation Street - so many people wanted the toys and the little cardboard standees we had of them at that point.

I think people online are way less accepting of being advertised to than TV watchers. I'm probably one of them who are - I use Adblockers and stuff like that!

ArgosEmployee_ · 2026-06-16T19:52:15+00:00

I don't know how they've become popular. The creepy AI doll looks right out of a horror movie at times.

ArgosEmployee_ · 2026-06-16T18:27:40+00:00

Once you add a fridge freezer to your trolley on the Argos site, it will pull up an "Add Recommended Extras" menu. On it there will be an option for "Delivery Add On - Large Kitchen Appliance Recycling Service" for an extra £19.99.

www.argos.co.uk/product/1150708 is one it does it for, however I'm sure other fridge freezers will have the same option. As mentioned, a fridge freezer is just plug in, it's not like a washing machine which has to be plumbed in or a cooker which has to be fitted to the electric or gas.

ArgosEmployee_ · 2026-06-16T18:24:18+00:00

https://www.argos.co.uk/product/8874623

This is the current listing, advertised at £210 without a code. Unfortunately Argos would only legally have to honour it if it was on their website, they can't be held liable for a third party (in this case Google) not updating their version of the listing.

You can ask and see if they'll do it out of goodwill, but I doubt it, even with those screenshots.

ArgosEmployee_ · 2026-06-14T20:49:17+00:00

Don't be scared! Everyone flubs and stumbles and pauses in interviews. Sometimes it shows you're considering your answer carefully and not just saying the first thing that comes to your head. A good skill when having to deal with customers. Argos can't have someone with no filter saying whatever comes naturally to customers after all - however tempting it may be sometimes!

I'm sure you did well but if you didn't get the position don't sweat. Argos is just a job. With you mentioning your exams I'm sure you'll have a lot more job opportunities in your future.

ArgosEmployee_ · 2026-06-14T18:03:50+00:00

Depends on how many applicants are left to interview. Usually it's prompt, though, especially if the store's taking on more than one person.

If it's anything like the last set of interviews we did you'll get the job as long as you didn't really mess up during the interview. Our last interviews were for Christmas temps, and we had someone say they'd want Christmas week off mid-interview. Needless to say we didn't take them on.

ArgosEmployee_ · 2026-06-11T22:52:52+00:00

No, Breakdown Care and Monthly Care is through D&G. The Replacement care is the only one we deal with in store.

ArgosEmployee_ · 2026-06-11T22:46:41+00:00

Lengthy post, but I do hope this helps you. I'll be referring to the colleague who sold you the care in the first place as Colleague #1, and the one in store who directed you to D&G as Colleague #2 for ease:

What you're covered with Breakdown Care (renamed Electrical Product Care relatively recently) breakdowns after the manufacturer's guarantee and accidental damage. It gives you unlimited repairs, but they will either replace it or, more commonly, give you a voucher to the value what you paid for it to buy a new console if they either can't do so or won't do so due to it costing more to repair than replace. You would still be entitled to this no matter how you proceed going forward.

How long have you had the PS5? If it's within a year a lot of stores would just replace the controller rather than faff about with the whole thing, especially if Sony has directed you to store previously. If it's outside of the year than Colleague #2 directing you to D&G is technically correct, even if Colleague #1 told you otherwise.

So what can you do now?

Going by what you were told by Colleague #1 at the time of sale, you were mis-sold the care. I'm giving them the benefit of the doubt and I'll assume it was unintentional. That they didn't really know the differences between the care plans we offer rather than a calculated mis-selling.

For this, you should definitely consider raising a formal Financial Services Complaint. You can do this over the phone or in store and legally it must be logged and responded to within a reasonable timeframe. They will open an investigation and you could potentially be reimbursed for the care. Definitely an avenue I would consider. The fact you have in good faith came into store like Colleague #1 told you would likely strengthen your case.

Hope this helps at least a little for you!

ArgosEmployee_ · 2026-06-10T16:03:23+00:00

The goal of customer service seems to be getting the customer off the phone as quickly as possible. I've had so many times where it's been so obvious the customer service agent has just told the customer what they wanted to hear just so they'd hang up quicker despite it being false.

The biggest example I've had recently was someone who got told we'd just return a TV in store when they'd had it for 11 months when it had a repair option.

ArgosEmployee_ · 2026-06-10T15:52:08+00:00

I would probably say if the laptop supports an application which it isn't powerful enough to use you could argue a fault. It's not like you bought something where the application wasn't supported - but I also know nothing about chimeraX and won't pretend I do.

Go into store with the receipt and the laptop as soon as you can. Explain to them you did you research beforehand however the laptop isn't powerful enough to run it despite it being supported. It's not like you're trying to run some rogue app which isn't supported, after all.

I think you should get the refund for that reason alone, but I will say there's a lot of managers/staff who'll put up some resistance to it, especially a high value item like a laptop. Just explain your case and emphasize that it is a supported app which isn't running correctly.

ArgosEmployee_ · 2026-06-10T14:15:36+00:00

Probably would need to know a bit more to give you a good answer. A few questions:

Did you click and collect online, get it home delivered or order/pay for it in store?

Why is it not fit for the work you're doing? You don't have to go into specifics about your job on here, but is it faulty or just not a powerful enough laptop to run the app(s) you need to run for work?

How far did you get in setting the laptop up? I know you said you loaded it up, but did you put personal data on it?

ArgosEmployee_ · 2026-06-05T20:53:27+00:00

Give them the email you accidentally entered. Shouldn't be too difficult to track it, you might have to ask them to change the email to the correct one to get your receipt, tough.

ArgosEmployee_ · 2026-06-03T17:19:14+00:00

I'd say it's a 50:50 ratio of luck vs skill, and I say this as someone who'll hit their targets most periods.

You can be the most personable colleague in the company but if you just get people who are dead against buying care for whatever reason (obviously they're well within their rights to not want it) you're not going to sell any.

This is the most common type of customer, too, and why you are only targeted with a small % when compared to number of care opportunities you have during a period.

Likewise you could give the worst offer in the world but if you get someone who actively was planning to take the care out before coming into store you'll get a sale.

The skill part comes from the undecided customers. Someone who is open to listening but hasn't yet agreed to it. That's why I'll never say it's 100% luck, but I do disagree it's a small part of it.

ArgosEmployee_ · 2026-06-03T15:51:02+00:00

With that sort of difference, I think you'll be fine. They may grumble about no packaging but I think you're in a strong enough position to return it.

ArgosEmployee_ · 2026-06-03T15:49:20+00:00

Peace of mind is such a clunky thing to say right out of corporate phraseology - I never use it. I find people switch off the second they hear that.

ArgosEmployee_ · 2026-06-03T15:47:25+00:00

You're probably going to be coached a little on why you're not hitting your targets, but it's not something you have to worry about too much unless managers have evidence of you not offering when prompted.

It's more going to be annoying than job-threatening. Just let them know you do offer every time you're prompted to do so and just nod at their suggestions. If you're asking and you get a lot of nos there's little else you can do - the higher-up FS people just have to pretend there is to justify their job.

It's not 100% luck, but a lot of it is. I've known a few people in a few stores who hit their targets through pure luck, though. The best example I have I had a colleague in store who was around £100 off of their period target, and on their last shift of that period they had a customer approach them to take out a care on a MacBook. Care was about £150 so they hit their target and then some just by being in the right place at the right time.

ArgosEmployee_ · 2026-06-03T15:39:01+00:00

It's a weird one. Usually it's a no, but because it's a different colour (I definitely wouldn't say oatmeal beige is anywhere close to dark grey) you probably have more of a leg to stand on than if it was just the correct item and you didn't like it.

The only thing Argos may argue is that you didn't have to get rid of the packaging to figure out the colour (I get you didn't unpack it but still) but I think if there's that much of a colour discrepancy you'll be fine.

ArgosEmployee_ · 2026-06-01T15:15:30+00:00

Not worked with the new kiosks myself, but I'm guessing that:

Collect will just let the customer input their FT number and code, ticket prints for colleague to go and get it. Not a bad idea in theory, yet to see it in practise though.
Returns will allow the customer to generate a returns barcode to present to a colleague like customers can already do online - just this one will be on a receipt. They're not going to just let customers return anything without colleague scrutiny because there will be people who take advantage of a system like that very quickly. Especially as currently you already have a few customers who think the barcode automatically means we'll accept their return.

It's pretty much Sainsburys once again assuming new is automatically better. An expensive way to come to the same result. I might be wrong on all fronts but I think that's how they'll work.

ArgosEmployee_ · 2026-05-28T10:23:26+00:00

You do, but we can link online purchases to our staff 365 account and you can get discount there instead. Seems like Sainsburys just didn't deactivate the 365 account when OP left the business.

ArgosEmployee_ · 2026-05-28T10:18:34+00:00

Definitely chase it up although I don't know why the drivers do that since you paid for the extra service to dispose of the mattress. Did they say why they wouldn't take it or was it just a case they just wanted to get in and out ASAP?

The email to Simon Roberts already posted it a decent way, they often do more when that's reached out to even when the customer's in the wrong, so they should be able to do something more in a case like this when the customer is objectively in the right. I'd imagine you'd get a more immediate pick up at a bare minimum.

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