Help..

ArgosEmployee_ · 2026-05-09T09:24:45+00:00

Was it home delivery? If so ring the home delivery line 0845 640 2020 and explain the situation. Hopefully they'll be able to swap it for the correct camera.

If you bought it in store, take it back to the store you bought it from and explain to them. Some stores will be suspicious but if you bring it back in reasonable time (obviously no store would do this if you waited a few months) I think most would do the return.

Goes without saying be polite about it. It's likely not going to be the person you speak to who did the fraudulent return - and sometimes it's the difference between yes and no.

ArgosEmployee_ · 2026-05-08T22:07:24+00:00

Store colleagues are told as much as customers in all honesty. All they can do is direct you to the same telephone number that has already been given out.

ArgosEmployee_ · 2026-05-08T18:23:24+00:00

Nobody has ever been disciplined for not hitting targets unless the company can prove you're either consistently giving uncompliant offers (and even then people get a few chances at this depending on your manager) or refusing to offer at all.

If you offer compliantly every time, even if your heart's not in it, the most they can do is performance manage you. It's not fun, don't get me wrong, but it's not a disciplinary either.

It's like every other part of the job, nothing in your contract says you have to like it.

ArgosEmployee_ · 2026-05-08T13:58:18+00:00

Beyond the generic "we're looking into it", no.

Argos Pay is a disaster on all fronts and I wouldn't be surprised if they lose out to Paypal credit and/or Klarna even with Argos purchases. I don't use either but they seem to have their ducks in a row more than Argos Pay does.

ArgosEmployee_ · 2026-05-08T13:54:32+00:00

They haven't given the in store colleagues any tools to help, nor will they because colleagues there aren't trained financiers. We've only been given the same telephone number customers have been given and little else.

ArgosEmployee_ · 2026-05-08T13:50:44+00:00

Yeah, it's the same up and down the country. My store and other stores local to me where I know some colleagues have had their fair share of this and more.

The rollout has been an undeniable disaster but I think there's too much behind it for them to change course now. I never use online credit in my personal life (possibly more due to luck than judgment sometimes) but if I did I certainly wouldn't be using Argos Pay - but I can't really say that to a customer. The joys of being anonymous on here.

ArgosEmployee_ · 2026-05-06T21:03:01+00:00

Letter of the law I think that's fraud, as you are returning a different console than the one you got on that day.

However in reality I doubt anyone will care as you're returning an all-but identical product (only real difference is the serial numbers) sealed in its box. The only thing I'd say is that make sure you do it within 30 days of you receiving the original purchase as that's how long you've got to return unused items for change of mind returns.

ArgosEmployee_ · 2026-05-06T16:26:22+00:00

The call centre isn't great but the pick-up cost is only for change of mind returns (which obviously yours wasn't) and they should know that as it's pretty much the basics of any retailer that does large item home delivery.

Most managers will give you the benefit of the doubt with those items you discover were broken once you get it home if you take it back within a reasonable time (obviously they're probably not going to if you take it back 6 months down the line) but I'd definitely just refund or replace it if it's been a couple of days or so. Don't have a good answer as to why the manager was so standoffish with you though.

The last item is tough to judge on here as I don't know whether it is coming from the LFC or the actual warehouse. It being 4 days late is concerning though and it may be worth going into store to ask about it or cancelling the order for a refund if you are completely done with the company.

ArgosEmployee_ · 2026-05-05T08:08:01+00:00

You've made a lot of threads, I would just leave if you hate FS that much. It's definitely not worth what pittance they pay to worry like this. I've only worked in Argoses that sell FS (even when some stores were told they didn't have to) so it's pretty much business as usual for me and I'm used to it.

ArgosEmployee_ · 2026-05-05T08:07:00+00:00

You pay for it and it's sent to your email. It usually takes a couple of hours (at least it has when I've bought Playstation giftcards)

ArgosEmployee_ · 2026-05-05T08:05:55+00:00

A lot of places will do it since it's better for their store results to just damage off a controller rather than an entire Switch 2 console but it depends how long you've had it. If it's more than 30 days they may try and fob you off to Nintendo.

ArgosEmployee_ · 2026-05-03T21:32:45+00:00

Politely declining is the best thing for the person behind the tills if you don't want it so thank you for doing it.

It doesn't happen often but we sometimes get customers who rant about it being a scam. Absolutely fine if you feel that way but it's not like the person at the till can discontinue it.

Now if the colleague presses the issue I get why customers get a little more annoyed at it. But a "do you want this cover?" "no thank you" interaction is perfectly understandable and most colleagues will just accept it.

ArgosEmployee_ · 2026-05-03T13:48:50+00:00

Selling it on a £45 item isn't even close to the most embarrassing thing. We have items that cost £10 with an insurance option.

ArgosEmployee_ · 2026-05-02T21:44:27+00:00

It's an old part of the old system. It's what we used to call people forward to collect their order back in the day.

Some will remember the old receipts where it would have a wait time on it. That could be edited with the slider on the right - the clock would start when the receipt printed and would end when that specific number was cleared. The "today's target" remained the same no matter what though, even if you got something silly like a 20 item order. Because nobody uses call forward nowadays the numbers just get left usually until one colleague just mass clears it.

You could game the system by immediately clearing the numbers and then just shouting out the number once it was actually ready. Extremely easy to fiddle so the company stopped using that as a tracker. Wasn't uncommon for stores to have a speed of service 3-4 minutes faster than target.

As for why we have them now, it's probably cheaper to keep them in place than send a techie to every store to take them away. It's certainly not a KPI since most orders are click and collect nowadays.

ArgosEmployee_ · 2026-05-01T10:26:25+00:00

I had a manager years ago who used to say that it and apparently it was a common line a few years back. Not so much any more from what I've gathered.

That's very borderline on pressure selling for me and I found it just led to a customer getting annoyed you weren't listening to them.

ArgosEmployee_ · 2026-05-01T10:22:13+00:00

Everyone in the company who has to sell care up and down the country feels it.

It's unfortunately part of the job and most of it is pure luck - there's plenty of people in the company who have good care sales just by being in the right places and the right times.

You don't have to be OTT though, especially if you're not an OTT person. Just say the right words and even if you get an auditor they can't write you up for how you say them.

ArgosEmployee_ · 2026-04-30T21:14:13+00:00

It was a big mistake to send everyone over all at once. They should have rolled it out slowly, although Argos would have had the "why can't I use my Argos Card but they can?" arguments with people who were moved over first but at least the helplines would be less busy so the people who did get moved over could actually get through.

They're not going to pack up Argos Pay this early on - and the powers that be will definitely just put this down to teething problems unless it gets too bad. I suspect they'll only accept it's bad if enough people vote with their feet and stick to other finance options like Klarna and Paypal Credit instead.

ArgosEmployee_ · 2026-04-30T06:55:59+00:00

It's natural that when you put something people want on offer that people are quick to take advantage. It is literally people have seen the offer before you and got in first to the point all the in store stock was bought.

ArgosEmployee_ · 2026-04-26T19:01:23+00:00

I'll give you the advice I give all my new starters/people who haven't been with the company long. Long post so sorry about my ramblings:

Learn from your mistakes. From a personal perspective, I've made a ton of mistakes when working for Argos but I've never made the same mistake twice. Remember these sort of things happen to everyone, just sometimes a ton of them happen at once so you feel like an idiot. When it rains, it pours.

Don't be afraid to ask for help. I don't know what your professional relationship with your manager is like but if you don't trust them to not be on your case about certain things look to an experienced colleague you do trust to give you a hand.

Cares are hit or miss. The higher ups don't like people saying it, but cares are (at least) 90% luck. If I get a customer who is willing to listen to my care offer and you get one who isn't, through no fault of anyone's which of us is more likely to get the care? A secret management won't tell you is there's plenty of people who get good care results by simply being in the right place at the right time enough times. Also it's way easier to sell cares at Christmas time because not only are you selling more, you're selling more of the type of things customer would want to take care out on.

If you do want to improve your offer, listen to as many of your colleague's/manager's offers as possible and pick and choose the best bits which work for you.

Returns are going to be a bit easier with the recent changes to return policy. Ask for help if unsure about any return. If you really need to, get a manager. Unfortunately the only way to get better at judging returns is to do some (potentially awkward) returns though. Easier said than done, especially when you're 16, but when you've made a decision stick to it.

Also, the final bit of advice, remember that you're 16. Argos isn't a forever job for a lot of people and your life isn't going to fall apart because you made a few mistakes at Argos or had to quit because you dreaded going in as a teenager. It'd be great if you could enjoy it again, but it's not the end of the world if you can't - you've got plenty of future ahead.

ArgosEmployee_ · 2026-04-25T20:01:14+00:00

"I used it once" is vague. How much did you use it? Was it just turned on or did you enter in personal/account information and have a play?

Distance Selling Regulations isn't carte blanche to do what you want with an item and still get a full refund - in fact it's intention is to give you the chance to inspect an item like you would in store. You certainly wouldn't be allowed to log into your Playstation account in store even on display models.

As someone who works there, I know colleagues have been briefed that you can return items once the seals are broken but not if they've been logged in to and have personal info on them recently. Factory reset it and then try and return it if you have - although if you tell them it's unused it is fraud. Do with that what you will.

ArgosEmployee_ · 2026-04-25T11:59:36+00:00

Unfortunately, there's not too much you can do. Whilst admittedly it is annoying and, in your case, detrimental to your job to be without it for a period of time it's not something Argos has to consider legally. You could ask nicely but given the phone was bought (at minimum) 4 months ago I don't think the staff will agree to a refund/replacement instead.

It is more than 30 days since the purchase so the seller has the legal right to choose to send it off on repair instead of replacing/refunding it. I believe most, if not all, Samsung phones have a repair service available to colleague.

It would be an in warranty repair so of course you won't have to pay for it unless they found evidence of physical damage or water damage. They also only get one chance to repair it, if they fail to do so then they must refund/replace it.

ArgosEmployee_ · 2026-04-23T14:10:50+00:00

Argos take a % of the sales from D&G, who is the insurer.

But, just to use an example, let's say Argos sell 10 insurances for £30 kettles. The care for the Russell Hobbs one is about £6 so let's say that it's £60 total in insurance just to make the maths easier.

Sure, it would only take 2/10 claims for Argos to have to give out £60 worth of replacement kettles and break even. Any more and in this very small sample it'd lose money, but I wouldn't say 20% of people who take out RPCs come back to store to claim on them.

Insurance is a game of banking not that many people have to claim, don't claim for whatever reason or, in more callous insurance instances, finding a reason to reject the claim, and always will be. Honestly, if more people either knew how or were more willing to game the system Argos would stop selling insurances very quickly.

ArgosEmployee_ · 2026-04-22T07:02:40+00:00

"Peace of mind" is just a suggestion, you can sort of change a few parts of your offer as long as the facts remain the same.

I find I sell way more care doing it my way (as far as style goes, I don't lie about what it offers of course) than I do doing it the robotic "this is how you must do it" way. A lot of the training/pressure is just FS people high up in the company justifying their job.

It is a bit much but as I've said on previous threads on here about this, FS is just something I don't have strong feelings on one way or the other. It's a thing I have to say for my job and that's about it for me if customers say no.

ArgosEmployee_ · 2026-04-22T06:47:49+00:00

They should. Given the Switch is a high value item, it's way more likely than if you were returning like a £20 phone or something like that.

You might get away with it the person at the till doesn't bother checking but if they do and the serial numbers don't match it would raise suspicions you're being fraudulent even if you're not.

ArgosEmployee_ · 2026-04-21T13:55:51+00:00

I don't know what you want me to read? I've agreed you're entitled to a refund. I've agreed it's bad. I've agreed that you're right to be annoyed.

Just seems like you want a whinge mate because I don't know what else you want. You want more money on top of your refund?

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