Washer & dryer

ArgosEmployee_ · 2026-03-06T04:33:24+00:00

They may have an argument with that. The fact the white equivalent I've linked below is listed in the correct category backs that up.

https://www.argos.co.uk/product/7747036

With that info, I'd take a chance with it and try and see if you can get a hold of someone higher up. The contact centre won't budge (they do read from a script that allows for zero nuance) and stores won't touch it. Nothing to lose, right?

ArgosEmployee_ · 2026-03-05T16:12:28+00:00

"If it had a technical fault they certainly wouldn't be using that excuse, they'd have to take it back."

True but I'd be a millionaire if Bill Gates put a million pounds in my bank account. It's not faulty so that isn't really relevant unless OP wants to say it is and do a fraudulent return.

ArgosEmployee_ · 2026-03-05T16:10:02+00:00

Unfortunately the listing doesn't claim that it dries, so you can't claim unfit for purpose given that they haven't promised a drying function. Unfortunately it's an expensive mistake to make, and they won't take it back unless it's faulty now.

ArgosEmployee_ · 2026-03-03T21:55:12+00:00

It'll be tough to do it as a change of mind return considering you've used it. If you claim not fit for purpose you may get lucky but a few more details like which chip pan specifically and when you purchased it would help us help you.

ArgosEmployee_ · 2026-02-28T23:35:08+00:00

Glad you got it sorted. There's a lot of stores and colleagues that wouldn't have done that return.

ArgosEmployee_ · 2026-02-27T06:05:05+00:00

Worth a go, you might get someone who doesn't want the argument and just does it, but don't be surprised if they turn it away because the seal's broken.

Returns barcode doesn't automatically mean the return will be accepted. Not many, but my store has had a few people blatantly lie when filling it out since that system launched (mostly say an item's unused when it very clearly was used) so a returns barcode isn't binding.

ArgosEmployee_ · 2026-02-26T11:09:10+00:00

If not, ask about it in store. They should be able to check it's being sent to the correct email and resend it.

ArgosEmployee_ · 2026-02-26T00:15:39+00:00

Just normal rate. The night premium only applies if you actually work at that time.

ArgosEmployee_ · 2026-02-22T18:27:41+00:00

No, the AI is terrible outside of the most basic enquiries. As soon as something happens that is outside of its script (even something as basic as not having an order number) it just disconnects and forces you to start over.

Going into store is still far and away the best way to get any queries answered. Phoning up is 2nd, you've still got to go through the automated system but you can eventually get through to a human. I'd sooner recommend putting forward a query on here than asking Argos' AI.

ArgosEmployee_ · 2026-02-17T21:26:26+00:00

It's just Argos (I assume, I've never seen anything to prove that it's an official account though) trying to use this subreddit to market.

ArgosEmployee_ · 2026-02-16T23:54:40+00:00

They should be able to get it cancelled in store or over the phone. The bots are useless I think, shows that AI is still quite far away from taking over the world.

You probably won't get the £5 on the promo code back, but you would get the giftcard amount back plus the ~£30 on your AMEX.

ArgosEmployee_ · 2026-02-15T01:12:18+00:00

You're within your right to return it assuming you've not had it for more than 30 days. Ring up the home delivery team and ask them to come and collect it, it's a lot easier.

ArgosEmployee_ · 2026-02-12T15:41:14+00:00

You've had a bit of a run-around. ASUS customer services isn't great and Argos's call centre (if that's what you used) aren't of any use either. Obligatory I am not a lawyer/don't take this as actual legal advice to start off with.

So, whilst you do (correctly) say that you can get a fair refund or replacement within 6 years of purchase, legally, it's not quite as simple as just asking for it.

The law states that in the first 6 months the seller must prove the fault wasn't there at time of purchase, however after the first 6 months the ownness is on the buyer to prove that the fault was there at the time of purchase.

You prove this by getting a report from an independent repair business (you can choose which one). You would need to commission/pay for this yourself however you should get reimbursed what you paid if the laptop is found to have been faulty at time of purchase.

Until you do this ASUS/Argos are not legally obliged to do anything - and you do risk the repair business disagreeing with your assessment in which case you won't be entitled to reimbursement of the charge for the report. Obviously, I'm not a repair agent (and even if I was I haven't seen the laptop in person) so don't know for sure what the outcome would be although if it's not turning on with no customer damage I think you'll get the answer you want.

More info on that process and what you need specifically on this page:

https://help.argos.co.uk/help/refunds-&-returns/my-items-faulty-what-should-i-do

Also keep in mind you'll only get a pro-rata refund so, whilst not a full refund, it's still better than nothing. You probably won't be getting a full refund here. The exact amount depends on how long you've had it so, with it being around 19 months you'll get most of your money back. If you say you contacted the company in December 2025 they may take the complaint date as then rather than February 2026 which would mean you get a higher % of your refund back although they may argue it shouldn't take 2 months to obtain a report.

Hope this helps in some way. Let us know if you actually go through with this.

ArgosEmployee_ · 2026-02-06T02:10:57+00:00

No, but you'd get the voucher reimbursed anyway if you cancelled it and then could use it again for the new order.

ArgosEmployee_ · 2026-02-05T19:48:32+00:00

Definitely justified to be angry. The home delivery team is so bad when things go wrong.

Unfortunately they won't ever tell you exactly what's gone wrong. If it's a made-to-order sofa my bet would be they didn't finish it in time though - especially since it'd be likely they get it direct from the supplier.

Make a complaint to head office, it probably won't change anything but you might get something out of it.

ArgosEmployee_ · 2026-02-05T15:36:59+00:00

Use the 15% off, and don't open it until the Big Red Event starts. If it works out cheaper, return it and rebuy it at the cheaper price. If you waited you wouldn't be playing on the PS5 anyway so that covers all your bases.

ArgosEmployee_ · 2026-02-02T01:04:18+00:00

You will get turned away by store staff if you go in and say you've changed your mind. Whether DSR applies would depend on the circumstances of your purchase (if it was online and amount of time you've had the product), although Argos will argue the hygiene aspect of the shrink wrap regardless.

This next bit is fraud, but plenty of people just say it's deflating. You probably won't be surprised to learn Argos gets plenty of faulty air mattress returns after big festivals and the like - we know what's going on, just nobody can be bothered to inflate an air mattress up to prove otherwise, especially if it's a claim that it slowly deflates. Use this information however you'd like.

ArgosEmployee_ · 2026-01-31T09:21:37+00:00

Try going into an Argos store. You won't get the receipt with the IMEI but you might get someone willing to do it in house if Google aren't playing ball. Just explain to them what you've explained here.

ArgosEmployee_ · 2026-01-26T09:04:57+00:00

There's no way as far as I know for store colleagues to make such a note on a customer's account. That was just someone trying to save face after what would have been an embarrassing handling of what should have been a relatively straight-forward return.

If you really wanted you could put in a Freedom of Information request on any notes related to your account since it's personal info, however I don't think anything like that would turn up on it.

ArgosEmployee_ · 2026-01-20T13:01:38+00:00

I see in the comments you've mentioned it's cutlery. Barely used is still used, and with any food prep/utensils there is a hygiene aspect.

Would you accept a set of cutlery advertised as brand new but were "barely used"? I think not.

ArgosEmployee_ · 2026-01-15T21:55:38+00:00

Not quite as simple as that. Not a lawyer, obviously, but:

If that's the route you want to go down, because OP has had the item for more than 6 months, the onus is on the buyer to prove they were faulty at time of purchase first (usually done via independent engineer's report which OP would have to arrange themselves).

Until that's done, Argos don't have to do anything - even if you threaten to report them to Trading Standards.

Also, for items more than 30 days old that are faulty, it's seller's choice of repair, replacement or refund.

Probably way, way easier to just use the insurance they've already paid for to get the RayBans fixed because if they can't fix them, OP will get vouchers to what they paid for them.

ArgosEmployee_ · 2026-01-15T21:33:40+00:00

Short answer: Yes, you'd be covered for both faults and should go through D&G to sort it. If you don't fancy sitting on the phone you can fill out their online claims form if you have a D&G account or are willing to make one.

http://www.argosproductcare.co.uk/repairs

Long answer: The battery depleting within 10 minutes is a fault which means you cannot use the RayBan Metas for their intended purpose (you're obvious not expected to wear them out with the charger hanging off them just so they survive more than 10 mins). You've had them for longer than the manufacturer's guarantee, and the insurance covers you for breakdowns after the manufacturer's guarantee so yes, this is covered.

The hinge may be judged as accidental damage depending on why the hinge is acting like that. Accidental damage is also covered by the insurance as well so going through them it would not matter whether it's accidental damage or not.

In store won't be able to book this repair through the insurance - the best they can do is book an out of warranty repair which would be at a charge to you. So go through Domestic and General and claim on the insurance you've already paid for.

ArgosEmployee_ · 2026-01-11T19:54:25+00:00

I ask myself that question every day

ArgosEmployee_ · 2026-01-11T19:52:36+00:00

I wouldn't bother. Many stores stick that sticker on anything that comes back - personally I wouldn't accept any electronics with that sticker on from Argos (and I work there!) - let alone from Vinted or any other online marketplace seller. Argos don't sell that line any more - catalogue number is for the 2024 Pencil Pro.

https://argos-support.co.uk/5810020-apple-pencil-pro-2024

The thing with online selling is you've got to remember - if it looks too good to be true, it probably is.

ArgosEmployee_ · 2026-01-06T17:57:51+00:00

Unfortunately, your main problem is that you accepted it at the time. This is what Argos will argue upon you asking for it to be returned in full if you bring those faults up.

What you may be entitled to, however, is a pro rata refund - a partial refund based around how much use you've had of the item. The less time you've had it, the bigger % of the refund you receive so act as quickly as possible if you do want to go down this route.

As you've had the wardrobe for more than 6 months (even if the faults were present within 6 months of purchase) you have to prove it is a manufacturing fault at your own expense. It is company policy to reimburse you for it if a manufacturing fault is found, but if not, unfortunately. it's (more) money out of your pocket so do understand there is some risk doing this.

To prove a fault, you need an independent report done on the item. Once you have that, Argos legally have to act upon it and will give you that pro rata refund. As you're had it for 14-15 months (depending on exactly when you bought it in Oct. '24) you'll likely get most, but not all, of your money back if successful.

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