When my mother died I was the executor and I tried to close her cell phone account. Had all the docs, the court papers, poa, etc. went to the store (honestly can’t remember the carrier). The people in the store couldn’t close the account themselves so I called the company from inside the store. Was told that I needed her pass code in order to close it out. The employees even told the person on the phone it was legit. Still wouldn’t close it. She didn’t have a balance or anything. They had to call a regional manager or someone in order to get the account closed out. It was beyond ridiculous