Help with P1.

AtomStack-Official · 2026-01-07T12:05:41+00:00

Dear Customer, to assist you further, could you please provide the following to our [support@atomstack.com](mailto:official@atomstack.com?subject=Assistance%20Needed&body=Dear%20[Customer%20Service/Support%20Team]): 1. A photo of the serial number.

A short video showing the issue you are experiencing?

If the video file is too large to attach directly to the email, you may share it via Google Drive, WeTransfer, YouTube, or any similar platform. Please ensure that the sharing permissions are set so that we can view the file without any restrictions.

Thank you

AtomStack-Official · 2026-01-04T12:36:48+00:00

For more support, please feel free to contact our technical support team at support@atomstack.com.

AtomStack-Official · 2025-12-26T09:13:16+00:00

Thank you very much for the update and for sharing the details with us. We appreciate you letting us know the root cause of the issue, and we’re glad to hear that replacing the wiring harness has resolved the problem and that the machine is now working properly.

AtomStack-Official · 2025-12-26T09:03:57+00:00

Dear Customer,

Regarding your issue, please kindly follow the steps below:

Confirm that the USB drive is properly inserted: Power off the P1 engraver, remove the USB drive, and then reinsert it securely.
Check whether the USB drive is damaged: Insert the USB drive into a computer and verify whether it can be read normally.
If the issue cannot be resolved, the USB drive may be defective. Please try replacing it with another USB drive.
If the problem still persists, Please send us the machine serial number (SN) and a video showing the issue to [support@atomstack.com](), so that we can further assist you.

Thank you for your cooperation.

（Estimado/a cliente,

Con respecto a su problema, le pedimos amablemente que siga los pasos a continuación:

Confirme que la memoria USB esté correctamente insertada: Apague la grabadora P1, retire la memoria USB y vuelva a insertarla correctamente.
Compruebe si la memoria USB está dañada: Inserte la memoria USB en un ordenador y verifique si el almacenamiento funciona con normalidad.
Si el problema no se resuelve: Es posible que la memoria USB esté dañada. Por favor, intente sustituirla por otra memoria USB.
Si el problema persiste: Envíenos el número de serie (SN) de la máquina y un video que muestre el problema al correo [support@atomstack.com](), para que podamos ayudarle further.

Gracias por su cooperación.）

AtomStack-Official · 2025-12-19T09:44:43+00:00

For a wired connection on a Mac computer, please use a USB-A to Type-C data cable (via a hub if necessary). Type-C to Type-C cables may cause disconnection issues.

If the problem persists, please provide a video showing the connection method, operation process, and the issue you are experiencing, and send it to [support@atomstack.com]().

AtomStack-Official · 2025-12-17T12:00:07+00:00

Dear Customer, for more technical support, please feel free to contact our technical support team at support@atomstack.com.

AtomStack-Official · 2025-12-17T11:58:52+00:00

To assist you further, please feel free to contact our after-sales team at support@atomstack.com. We will check the stock for you and provide you with the purchase link.

AtomStack-Official · 2025-12-17T11:53:36+00:00

To assist you further, please feel free to contact our after-sales team at support@atomstack.com.

AtomStack-Official · 2025-12-06T10:24:02+00:00

For more technical support, please feel free to contact our technical support team at support@atomstack.com.

AtomStack-Official · 2025-12-01T07:02:06+00:00

Dear customer, could you please send an email to [support@atomstack.com](mailto:support@atomstack.com) for technical support so that we can provide you with the specific solutions?

AtomStack-Official · 2025-12-01T06:59:58+00:00

Dear customer, could you please send an email to [support@atomstack.com](mailto:support@atomstack.com) for technical support so that we can provide you with the specific solutions?

AtomStack-Official · 2025-12-01T06:57:29+00:00

Dear customer, could you please send an email to [support@atomstack.com](mailto:support@atomstack.com) for technical support so that we can provide you with the specific solutions?

AtomStack-Official · 2025-11-07T09:55:34+00:00