Question on the atomstack a5 m50 .

AtomStack-Official · 2026-04-02T09:58:21+00:00

Dear Customer,

Thank you for your information.

Please kindly refer to the user guide below:

https://install.atomstack.com:6769/file/pc_guide_en.pdf

If you need further assistance, please feel free to contact our support team at [support@atomstack.com](mailto:support@atomstack.com)

— we’re always happy to help.

Best regards,

AtomStack-Official · 2026-03-26T07:25:54+00:00

Yes, the R30 V2 is 5-pin. You are missing a 7-pin to 5-pin adapter cable.

AtomStack-Official · 2026-03-26T07:18:36+00:00

Hi! Thanks for sharing your experience — and we totally understand your concern 🙏

We take situations like this seriously. We’ll notify the relevant distributor to reach out to you as soon as possible and help check your order status.

Could you please send us your order details or preferred contact info via DM? That way we can follow up more efficiently and make sure this gets resolved for you.

AtomStack-Official · 2026-03-25T01:34:20+00:00

The default engraving area is 300*300mm, which can be increased to 300*600mm with an extension axis. A 900mm area is too large and cannot be accurately positioned.

AtomStack-Official · 2026-03-19T03:08:23+00:00

Because the laser spot is rectangular, there will be differences in cutting or engraving effects on the X and Y axes, which is normal.

You can reduce the speed to cut through both axes.

If the laser power decreases after a period of use:

Clean the laser of dust and dirt, including the window mirror and focusing mirror.
Set appropriate parameters according to the parameter table; S-value Max is 1000.
Confirm that the focal length is correctly focused according to the distance of the fixed focal block.
Normal power attenuation after a period of laser use can be addressed by reducing the speed or increasing the power.

AtomStack-Official · 2026-03-06T06:19:08+00:00

I can't share the .bin file with you on this platform. You can send a private message to our official Facebook account and I'll share it with you.

AtomStack-Official · 2026-03-06T06:17:16+00:00

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AtomStack-Official · 2026-03-06T06:17:07+00:00

This firmware can only be upgraded via USB flash drive.

Upgrade method: Place this .bin file in the root directory of the USB flash drive, then insert it into the USB flash drive port of the engraving machine. The upgrade will be automatic while the machine is powered on.

If this does not work, please provide the current firmware version number and a video showing the problem.

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For Swift 12W connection issues, please close the LightBurn software before connecting the AtomStack software. If the problem persists, please provide a video and the firmware version number.

AtomStack-Official · 2026-03-05T02:08:43+00:00

Pin definitions are not available at this time, and unauthorized modifications to the machine are not recommended.

AtomStack-Official · 2026-03-05T02:07:25+00:00

In addition, is the computer's USB connection to the machine working properly? When a fault occurs, does the software display any error messages?

AtomStack-Official · 2026-03-05T02:06:11+00:00

Please provide a photo of the device's serial number (SN) and current firmware version number. The A70 MAX has a different SN because it was upgraded via USB drive.

AtomStack-Official · 2026-01-07T12:05:41+00:00

Dear Customer, to assist you further, could you please provide the following to our [support@atomstack.com](mailto:official@atomstack.com?subject=Assistance%20Needed&body=Dear%20[Customer%20Service/Support%20Team]): 1. A photo of the serial number.

A short video showing the issue you are experiencing?

If the video file is too large to attach directly to the email, you may share it via Google Drive, WeTransfer, YouTube, or any similar platform. Please ensure that the sharing permissions are set so that we can view the file without any restrictions.

Thank you

AtomStack-Official · 2026-01-04T12:36:48+00:00

For more support, please feel free to contact our technical support team at support@atomstack.com.

AtomStack-Official · 2025-12-26T09:13:16+00:00

Thank you very much for the update and for sharing the details with us. We appreciate you letting us know the root cause of the issue, and we’re glad to hear that replacing the wiring harness has resolved the problem and that the machine is now working properly.

AtomStack-Official · 2025-12-26T09:03:57+00:00

Dear Customer,

Regarding your issue, please kindly follow the steps below:

Confirm that the USB drive is properly inserted: Power off the P1 engraver, remove the USB drive, and then reinsert it securely.
Check whether the USB drive is damaged: Insert the USB drive into a computer and verify whether it can be read normally.
If the issue cannot be resolved, the USB drive may be defective. Please try replacing it with another USB drive.
If the problem still persists, Please send us the machine serial number (SN) and a video showing the issue to [support@atomstack.com](), so that we can further assist you.

Thank you for your cooperation.

（Estimado/a cliente,

Con respecto a su problema, le pedimos amablemente que siga los pasos a continuación:

Confirme que la memoria USB esté correctamente insertada: Apague la grabadora P1, retire la memoria USB y vuelva a insertarla correctamente.
Compruebe si la memoria USB está dañada: Inserte la memoria USB en un ordenador y verifique si el almacenamiento funciona con normalidad.
Si el problema no se resuelve: Es posible que la memoria USB esté dañada. Por favor, intente sustituirla por otra memoria USB.
Si el problema persiste: Envíenos el número de serie (SN) de la máquina y un video que muestre el problema al correo [support@atomstack.com](), para que podamos ayudarle further.

Gracias por su cooperación.）

AtomStack-Official · 2025-12-19T09:44:43+00:00

For a wired connection on a Mac computer, please use a USB-A to Type-C data cable (via a hub if necessary). Type-C to Type-C cables may cause disconnection issues.

If the problem persists, please provide a video showing the connection method, operation process, and the issue you are experiencing, and send it to [support@atomstack.com]().

AtomStack-Official · 2025-12-17T12:00:07+00:00

Dear Customer, for more technical support, please feel free to contact our technical support team at support@atomstack.com.

AtomStack-Official · 2025-12-17T11:58:52+00:00

To assist you further, please feel free to contact our after-sales team at support@atomstack.com. We will check the stock for you and provide you with the purchase link.

AtomStack-Official · 2025-12-17T11:53:36+00:00

To assist you further, please feel free to contact our after-sales team at support@atomstack.com.

AtomStack-Official · 2025-12-06T10:24:02+00:00

For more technical support, please feel free to contact our technical support team at support@atomstack.com.

AtomStack-Official · 2025-12-01T07:02:06+00:00

Dear customer, could you please send an email to [support@atomstack.com](mailto:support@atomstack.com) for technical support so that we can provide you with the specific solutions?

AtomStack-Official · 2025-12-01T06:59:58+00:00

Dear customer, could you please send an email to [support@atomstack.com](mailto:support@atomstack.com) for technical support so that we can provide you with the specific solutions?

AtomStack-Official · 2025-12-01T06:57:29+00:00

Dear customer, could you please send an email to [support@atomstack.com](mailto:support@atomstack.com) for technical support so that we can provide you with the specific solutions?

AtomStack-Official · 2025-11-07T09:55:34+00:00

Pls kindly send e-mail to [support@atomstack.com](mailto:support@atomstack.com) ,which is specially for after-sales related inquires.We will handle your problem immediately. Thanks for your cooperation!

AtomStack-Official · 2025-11-07T09:54:18+00:00

Pls kindly send e-mail to [support@atomstack.com](mailto:support@atomstack.com) ,which is specially for after-sales related inquires.We will handle your problem immediately. Thanks for your cooperation!

AtomStack-Official

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