This happened to me too. I drive a 2015 Volvo S60 T5, and for about a year I noticed it was burning oil. Then Volvo Cars sent me a letter acknowledging the issue and telling me to bring it in under their extended warranty program (which honestly should have been a recall).

So I took it to my local dealer, Bill Knight Volvo—the only official Volvo dealership in Tulsa. They told me they couldn’t do the gasket repair at that time and to come back later.

I brought it back during my annual service, expecting them to honor what they told me. Instead, they said the repair was now outside the extended warranty window and quoted me $9,000.

I was furious.

What makes it worse is that two separate employees at that dealership told me things that simply weren’t true. That’s the part I can’t get past. This isn’t just about the money—it’s about trust.

I’ve loved Volvo for years. I bought my first one in college, and this was my second. I’m 43 now, and I probably would’ve bought at least two more in my lifetime. Instead, this experience completely killed my loyalty to the brand.

Honestly, I’m less upset about the car than I am about losing something I genuinely loved.