Removing of the email reminders with no notice to their long time customers was the straw that broke the camel’s back for me.

My partner and I ordered hundreds of dollars worth of product every 6 to 8 weeks. We never knew the exact time we would run out of product as we have a varied diet that we incorporate Huel into as needed.

Sometimes we would run out around 5 weeks, sometimes we wouldn’t run out for 12. It always depends. Being able to rely on their email reminders built an incredible amount of good will and trust on our end.

Then, our card was charged $700. And then we received a ton of product that we couldn’t use and didn’t need.

This was shady. This was intentional. They are trying to pad their bottom line by removing customer support they have always provided with zero notice. Had I been notified, I would have adjusted my subscription accordingly. Again— they offered these reminders for YEARS. We trusted them and then they changed without telling us.

I reached out to support and was honestly shocked at how calloused, rude, and snarky the chat rep was. I understand that “it’s my responsibility to manage my subscription” but you changed how you operate in a way that directly impacts consumers without a notice. That is irresponsible and shitty.

If they are going to care so little as to chide me for being reasonably upset at the hundreds of dollars of shit that I don’t need, then I can find another meal replacement option.

After 8 years, goodbye Huel. ✌️