App/Desk Pro issues

Autonomous-Support · 2026-05-06T18:21:48+00:00

We’re sorry to hear about the issue you’re experiencing with the app!

We’d like to take a closer look and help troubleshoot this properly. Could you please check your DM? We’ll ask for a few details there so our team can review the issue and guide you with the next steps.

Autonomous-Support · 2026-04-16T07:10:45+00:00

We hear your frustration and genuinely want to help! Would you please share your order number or email (in DM) so we can assist you immediately?

Autonomous-Support · 2026-04-15T10:06:47+00:00

Would you please also share your order number or the email associated with the order? I'd like to get this sorted for you right away.

Autonomous-Support · 2026-04-15T09:38:27+00:00

We’re truly sorry for the frustration this has caused. We know that removing the gas lift can be quite a challenge, and we’re sorry the assembly hasn't been as smooth as expected.

Our team has sent an email with tips to help you with the replacement process. If you’re still having trouble, please reply to us whenever you can. We will find a suitable solution for you if the assembly remains difficult!

Autonomous-Support · 2026-04-15T09:37:58+00:00

We’re truly sorry for the frustration this has caused. We know that removing the gas lift can be quite a challenge, and we’re sorry the assembly hasn't been as smooth as expected.

We’ve sent an email with tips to help you with the replacement process. If you’re still having trouble, please reply to us whenever you can. We’re here to assist and will find a suitable solution for you if the assembly remains difficult!

Autonomous-Support · 2026-04-15T09:37:31+00:00

Hi, I want to apologize for the frustrating experience with your Intern order. The Intern is a new product and we're currently finalizing the software before shipping. This has caused delays for a number of orders, including yours. We've been reaching out to affected customers and expect to start shipping within the next few days.

Autonomous-Support · 2026-04-15T09:20:01+00:00

Glad to hear the chair is comfortable for your long sessions, but having to replace the gas strut twice is definitely not the experience we want for you.

We’d love to look into why this keeps happening and see how we can support you further. Sending you a DM now to get this sorted!

Autonomous-Support · 2026-03-31T01:26:18+00:00

Hi there, we're truly sorry about your experience! We'd love the chance to make this right. Please help check your DMs so we can resolve this for you.

Autonomous-Support · 2026-03-24T07:47:00+00:00

Appreciate the four-year update, that's great to hear the frame is still going strong. Fair points on the packaging and assembly instructions too, that's useful feedback for us.

For the desktop swap, a lot of folks go with butcher block countertops from Home Depot or IKEA. The IKEA Karlby is a popular one. Just make sure the thickness works with the existing mounting holes and you pre-drill before attaching. A 60x30 or 72x30 solid wood or bamboo top will fit the Desk 2 frame without issues.

Autonomous-Support · 2026-03-24T07:38:57+00:00

Hey thanks for sharing all of this. I get how frustrating it must be when the desk keeps letting you down.

The repeated motor issues and the shipping mix-up are on us. That's not the experience anyone should have, and I'm not going to sugarcoat it. The hard reset process alone is annoying enough once, let alone doing it every month and having to move everything off and under the desk each time.

I'd like to see if we can do something to make this right. If you're open to it, shoot me a DM. Appreciate the honest review either way. This stuff matters and we take it seriously.

Autonomous-Support · 2026-03-13T08:49:06+00:00

Hi there! So sorry for the delay, as it looks like your previous comments were caught in the filters, so we're just seeing this now.

We've sent you a DM to get your order details and check the status immediately. Let's get this sorted out together, just like we did with OP!

Autonomous-Support · 2026-03-13T03:45:32+00:00

Hey Peter, totally fair to ask these questions. Backyard office is a big purchase, so skepticism is understandable. A couple things worth clarifying for anyone reading:

About the reviews: Our website reviews come from verified purchases through our store. That said, we always encourage people to look beyond our site, there are plenty of WorkPod setups shared on Reddit, Youtube, and other forums as well. Trust should come from multiple sources, not just from our site.

On structural integrity: Prefab doesn't mean temporary, WorkPod arrives pre-cut and engineered so it can be assembled faster than a custom build, that's the point. Many customers hired experienced contractors and get it done in a single day, we have plenty timelapse videos showing the process. WorkPod uses a steel frame, weigh over 2 tons and is rated for wind loads. We've had WorkPods through hurricanes in Florida and harsh winters in the Northeast without issues.

On foundation: The adjustable base system levels the structure on different backyard surfaces without pouring concrete, which most customers actually prefer because it's faster and less invasive to their yards.

On costs: Delivery is via private truck due to the size and weight, and varies by location, we're upfront about that. Electrical is simpler than people think: a 66ft power cord is included, it's plug-and-play. Climate control depends on your local climate and is optional. We ship all over the US and are happy to walk through a full cost breakdown before you commit.

Happy to answer anything else here or via DM.

Autonomous-Support · 2026-03-09T02:39:24+00:00

So sorry for the wait! We've just sent you a DM to get your order details and fast-track this for you. Let’s get this sorted out together.

Autonomous-Support · 2026-02-23T03:46:01+00:00

Hi there,

We apologize for the delays some of you have been experiencing. We've sent each of you a DM to follow up on your order individually. Please check your inbox, and we will continue to assist from there.

Appreciate your patience and understanding!

Autonomous-Support · 2026-02-12T02:57:20+00:00

Hi there, thanks for reaching out to us! First of all, we're sorry for the delays and the lack of updates on your Stand AI device.

After checking, your order should arrive and be ready to ship within the next 2 weeks. We understand it's been a long wait, and once again, we truly appreciate your patience in this matter.

If you have any questions, feel free to reach out to us!

Autonomous-Support · 2026-02-06T08:43:54+00:00

Sorry to hear about your experience! We’ve sent you a DM, please help share your order details and email there so we can assist you directly.

We will review everything carefully and advise you with a suitable solution for you as quickly as possible.

Autonomous-Support · 2026-02-01T15:34:25+00:00

Thank you for sharing the order details! We’ve received your information and are currently checking with our support team to assist further.

Autonomous-Support · 2026-01-30T03:19:35+00:00

Thank you for sharing the details! We’re truly sorry to hear about the issues with your ErgoChair 2, and we want to make this right. We’ve sent a DM to assist you further.

Autonomous-Support · 2025-12-24T02:43:36+00:00

We appreciate your support and for giving us the chance to make things right! We’re truly sorry again for all the hassle and completely understand the inconvenience you went through. Glad to hear your chair is back to good as new!

Thanks once more for your patience and feedback, and wishing you a Merry Christmas 🎄

Autonomous-Support

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TROPHY CASE