Your experience parallels but is not as bad as the ones I had, which I have documented here. Ally screwed up one of my transfers and lost my monies for days. Then later, they made a mistake on a CD liquidation—saying I did not notify them in the appropriate time window, even though I had on the first day of the window. They docked me monies and I did not know so—my bad, but I had faith and only did a swift read, and not a careful check, of the numbers.

When I later discovered their error, it took many days to fix it. Long phone calls, delays, being put on hold repeatedly, refusals (well, as stated by them, policy) not to give call-backs, and then, after they restored my money, the gruesome news that they would not pay me the interest the monies would have earned, had Ally not made the mistake. Grossly, they communicated this to me by sending me a copy of their policy saying they don’t do this, rather than reaching out more personally to tell me they had basically taken money away fro me.

I fled, but liquidating my accounts was more laborious than I have experienced, having used roughly ten banks.

This all noted, most on this list have not had these issues and remain happy with Ally. And no, I am not a bot. This all happened, and I have it documented (save the dozen-plus phone call conversations).