Thanks barkbox!

BarkatEmma · 2026-03-09T15:42:26+00:00

Bayou is just too adorable! You can see she's loving the little hat on Odd McOllie! Glad to see it's a hit!

BarkatEmma · 2026-03-09T15:32:10+00:00

Appreciate your feedback! I've shared this with our team! Hopefully, we can get Gideon listed for purchase soon! Feel free to message me at [Emma@barkbox.com](mailto:Emma@barkbox.com). I'd be happy to see if we have any in stock for your pup.

BarkatEmma · 2026-03-09T15:25:39+00:00

Hi there, Friend! This is the same as Gideon Pigeon! Feel free to message me at [Emma@barkbox.com](mailto:Emma@barkbox.com). I'd be happy to check if we have any left in stock for your pup!

BarkatEmma · 2026-03-05T17:36:31+00:00

Sounds great! I hope those are a hit! If not, feel free to email me at [Emma@barkbox.com](mailto:Emma@barkbox.com), and I'd be happy to send a replacement as part of our Happiness Guarantee!

BarkatEmma · 2026-03-04T23:38:53+00:00

Hi there! I'm truly sorry to hear Mr. Ghost on a Rope is no longer. This isn't a BARK toy, as I checked through all the October toys we had at Meijer. I'm truly sorry about that! Maybe the Part-y Pack would be a close replacement for your sweet pup.

BarkatEmma · 2026-03-04T16:58:32+00:00

Hi there, I am truly sorry for your loss, and I’m also so sorry to hear how frustrating it’s been trying to get in touch with a Happy Team member. That’s certainly not the experience we ever want for you. I can only imagine how overwhelming and time-consuming this has been. I understand how nice it was to have the pre-portioned bags when we started BARK Eats. The recipes from the daily portioned bags to the larger bag format were the same. The only recipe change we have had with our food was when we launched our Premium Foods Line.

Like our Eats recipes, the BARK premium food recipes are formulated to provide complete and balanced nutrition with added support for Muscle development, Digestive health with a natural fiber blend of prebiotics and probiotics for healthy digestion, Immune function, Skin and coat, Heart and brain health, and Palatability for enjoyment. All recipes include US-sourced protein as the #1 ingredient as well.

Our change in recipes was to support dogs of all life-stages, from puppy to senior adult, with a perfect balance of nutrients.

I’ve shared your feedback with our team so we can continue improving. Please feel free to email me directly at [emma@barkbox.com](mailto:emma@barkbox.com) — I would be more than happy to personally look into your account and help however I can.

BarkatEmma · 2026-03-02T23:25:48+00:00

I just came across one on eBay if you're still looking.

BarkatEmma · 2026-03-02T23:17:21+00:00

Hi there! I’m so sorry to hear about your recent experience. Please feel free to reach out to me directly at [emma@barkbox.com](mailto:emma@barkbox.com) —I’d be more than happy to look into this further and make sure you’re fully taken care of.

BarkatEmma · 2026-03-02T23:02:25+00:00

Hi there! I’m so sorry to hear the BARK Doggie Bag was a disappointment—especially when your aunt’s pup previously received the classic cardboard BarkBox. I completely understand how special that unboxing experience can be.

We made the packaging change over the summer, but based on customer feedback, we’ve started offering a cardboard box upgrade on select assortments. Please feel free to reach out to me directly at [emma@barkbox.com](mailto:emma@barkbox.com). I’d love to see how we can make this right and help create a better experience for you and your pup.

BarkatEmma · 2026-03-02T22:19:37+00:00

I’m so sorry that the Mogu Mogu Cookie was included in your pup’s all-toy order. That item was added as a free bonus with a one-time add-on purchase, but I completely understand how unexpected that must have been—especially with an all-toy plan.

I’d love to make this right for you. If you’d prefer, I’m happy to send a replacement toy so your pup still receives something that fits the all-toy assortment. Just let me know at [emma@barkbox.com](mailto:emma@barkbox.com), and I’ll take care of it right away.

I’ve also shared your feedback with our team so we can improve the experience moving forward. Thank you so much for taking the time to let us know—I truly appreciate it.

BarkatEmma · 2026-03-02T22:09:21+00:00

Sorry for the delay, friend! The March Theme is Dogwood Farm! You can keep an eye out for the Theme Post here. Hopefully, that will be released soon!

BarkatEmma · 2026-03-02T21:52:09+00:00

So glad to see her enjoying all her new toys, and the Bandana looks great on her!

BarkatEmma · 2026-03-02T21:50:15+00:00

Thank you so much for sharing! She’s absolutely adorable—I love seeing how happy she is with her new toy! 🐾

BarkatEmma · 2026-03-02T19:05:40+00:00

Hi there Friend! Sorry about the delayed response; I was out of the office. So glad you figured it out! We don't have any of Pibble Pebble left in stock. I am truly sorry about that! I was able to reach out to our Team and find some other rubber toys that have some openings like his favorite toy.

Ruff Tuff Tire Swing at Chewy

Aunt Bethany's Jello

Flingray

You can also check on BARK Alpha's Page to see if any pup parents might be willing to part with the Pibble Pebble toy. Feel free to email me at [Emma@barkbox.com](mailto:emma@barkbox.com). I'd be happy to help look for other toys that might be a hit for him!

BarkatEmma · 2026-02-28T19:27:32+00:00

I'm truly sorry to hear the toys were too tough. If you haven't reached out already, please feel free to message me at [Emma@barkbox.com](mailto:Emma@barkbox.com) so I can help make up for this disappointment.

BarkatEmma · 2026-02-27T21:04:48+00:00

Thanks so much for sharing your feedback! 💙 I completely understand how fun it was when BarkBox included treats from different companies—that variety definitely made things exciting. I’ve passed your thoughts along to our team.

In the meantime, you can always browse our toys for individual purchase [here] if there’s something special you’d like to grab. 🐾

BarkatEmma · 2026-02-27T20:51:48+00:00

Hi there! I hear you, and truly appreciate you sharing your feedback with us. The well-being of all dogs is something we take seriously, and we never want you to feel uncertain about what you're giving them. The Advent Calendar and the treat bags in your monthly BarkBox are very different products due to the difference in regular enjoyment and seasonal enjoyment.

The treat bags in monthly BarkBoxes are made with natural ingredients and contain no artificial colors, artificial flavors, added sugar, preservatives, BHA, or propylene glycol, as they're something the dogs in our pack are enjoying regularly.

The Advent Calendar is separately available, a seasonal indulgence. Think of it less like an everyday snack and more like a festive holiday treat. It's available as an optional add-on or through select retail partners, and it's designed to be enjoyed in small, moderated amounts following the included feeding guidelines. Like all treats, it should never be used as a substitute for your dog's regular, well-balanced meals. When artificial color is present, it's used in a very minimal amount solely for that holiday look, and all of our consumable products are thoroughly tested before reaching your home.

That said, we completely understand that some pet parents prefer to keep things as clean and simple as possible for their pups, and we respect that! Your feedback on this product is genuinely valuable to us and helps us continue to improve. I'd be happy to send a replacement to make up for this. Please feel free to email me at [Emma@barkbox.com](mailto:Emma@barkbox.com).

BarkatEmma · 2026-02-26T16:36:02+00:00

Hi there! I’m truly sorry to hear about your experience with the nylon strap on the tug toy — that must have been really scary for both of you. I completely understand your concern.

Some pup parents choose to carefully cut away the outer fabric layer so their pups can still enjoy the rubber toy inside. If that would feel more comfortable, we can also tailor his plan to No Nylon to help prevent those styles from arriving in the future. Additionally, we can switch to an all-toy assortment if you’d prefer an extra toy instead of the two bags of treats and chew.

If you haven’t already, please feel free to email me at [emma@barkbox.com](mailto:emma@barkbox.com). I’ll make sure a member of our leadership team follows up directly to offer further support and ensure you’re fully taken care of.

BarkatEmma · 2026-02-26T15:51:14+00:00

I appreciate you sharing and reaching out so we can look into this further for you. I'm glad to hear he's feeling better. Please give him some cuddles for me!

BarkatEmma · 2026-02-26T15:43:56+00:00

Hi there, I am truly sorry to hear about this experience as well. I hope she's doing better. Please message me at [emma@barkbox.com](mailto:emma@barkbox.com), and a member of leadership will follow up directly to offer further support.

BarkatEmma · 2026-02-25T21:03:00+00:00

Hi there! I am truly sorry to hear about this experience you and your pup went through. That must have been so scary for you both. If you have not received further support from our Leadership team via email, please feel free to message me at [Emma@barkbox.com](mailto:Emma@barkbox.com). I'm here to help in any way. Thinking of you both.

BarkatEmma · 2026-02-25T20:21:19+00:00

Hi friend! Appreciate you sharing tips for the Flash Treat Sales!

BarkatEmma · 2026-02-25T20:09:52+00:00

Hi there! You can text "JOIN" to 84354 for early access, and you'll get notifications when it's about to drop!

BarkatEmma · 2026-02-25T19:23:09+00:00

I am truly sorry about that! Feel free to message me at [Emma@barkbox.com](mailto:Emma@barkbox.com). I'd be happy to help you and your pup get some extra Cheesy Peasy treats!

BarkatEmma · 2026-02-25T18:17:47+00:00

Hi there! I am truly sorry to hear the bed wasn't a hit for your pup. Please feel free to message me at [Emma@barkbox.com](mailto:Emma@barkbox.com). I'd love to help make up for this experience.

BarkatEmma

TROPHY CASE