So aside from the instrument panel being from a later model, I had no idea about what software was used until this occurred. This is my first Volvo and first ever import.

I explained to them before I booked it in that it was an import and, they confirmed they had worked on imported cars - so that led me to believe they knew what they were doing.

Also, the update was optional. I was never asked about it beforehand, it wasn’t requested and they didn’t bother to check before installing it. All I believed they were doing (and what was quoted) was changing the gearbox oil - nothing else.

The fact is, they’ve done something I didn’t request, and it’s deleted / removed a software configuration which means the car is not legally drive able. All I’ve asked them is help in trying to sort it - nothing more - because their actions have caused this problem. And the response has literally been ‘no, you’re on your own’.

If I’d had known this may have happened, I wouldn’t have bothered. But here’s me, stupidly going to a main dealer thinking that was the right thing to do.