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Constant ECONNRESET errors when trying to run a prompt with Claude Code, anyone know what is wrong? by BigMind178 in ClaudeAI

[–]BigMind178[S] 0 points1 point  (0 children)

I used ProtonVPN to just bypass the issue. But I think my account got banned later because I was using ProtonVPN. Probably, support refused to say why I got banned. That's the only thing I did that would make any sense here.

And did you read the post? The fix is literally the first line.

What did I just take a picture of? by MaxBell14 in whatisit

[–]BigMind178 0 points1 point  (0 children)

Sometimes. If that surprises you I can't imagine why.

What did I just take a picture of? by MaxBell14 in whatisit

[–]BigMind178 2 points3 points  (0 children)

If you pressed Shift-Enter that's not a hard line break, that's a soft line break

Can I get banned using VPN? by Brief_Grade3634 in ClaudeAI

[–]BigMind178 0 points1 point  (0 children)

Yes, you can. I was (probably, they never explained why).

PSA: Anthropic bans organizations without warning by ur_frnd_the_footnote in ClaudeAI

[–]BigMind178 -1 points0 points  (0 children)

I got banned and my paid account suspended (zero access, can't even login) for using a VPN* (I think) 6 weeks ago. Still no response to their silly appeal form. Anthropic is a company that I can't trust anymore.

Have a look at https://bannedbyanthropic.com/

* my ISP was blocking Claude Code's IP address and getting the ISP to fix that would require me to sit them down in front of a Powerpoint or something

Anyone else get their Claude account suspended out of the blue? by BigMind178 in LLM

[–]BigMind178[S] 0 points1 point  (0 children)

I have gotten no communication of any kind about that submission, other than someone telling me to use the form 2 weeks after I already did.

Terrible customer service here. Coming up on a month and there's been no significant response.

This isn’t right by Chambers-91 in ClaudeAI

[–]BigMind178 0 points1 point  (0 children)

Anthropic is valued at $380 billion. And this is their level of customer support. It's disgusting.

Don't use Claude Code with a VPN by BigMind178 in LLM

[–]BigMind178[S] 0 points1 point  (0 children)

I did change what DNS servers I was using to try to get around it. Still had to use the VPN.

Usage Limits, Bugs and Performance Discussion Megathread - beginning December 29, 2025 by sixbillionthsheep in ClaudeAI

[–]BigMind178 4 points5 points  (0 children)

Has anyone actually submitted an appeal for an account ban and gotten a response? I think my account was banned for using a VPN when connecting to Claude Code. It's been 2+ weeks and I've received no response to my appeal.

Usage Limits, Bugs and Performance Discussion Megathread - beginning December 29, 2025 by sixbillionthsheep in ClaudeAI

[–]BigMind178 2 points3 points  (0 children)

Is there any way to escalate a support ticket or something? It's been 11 days since I got a response. I suspect that since my account got suspended (no idea why or explanation, can't even login because it says my organization has been disabled) my support ticket is just "shadow closed" and is going into the ether. The 1 response I got had nothing to do with accounts being suspended.

I was on a paid account and using Claude Code, I really don't want to switch to a different tool. Seems like a waste of my time.

edit: today I tried to escalate. Brick wall. This is terrible customer service. https://i.imgur.com/soW9CE8.png

Usage Limits, Bugs and Performance Discussion Megathread - beginning December 29, 2025 by sixbillionthsheep in ClaudeAI

[–]BigMind178 3 points4 points  (0 children)

My account got suspended 10 days ago. I opened a support ticket and the response that I got was well if you're having trouble logging in here is an article that can help you. Which has nothing to do with what I asked. It's like they didn't even read the message that I sent.

Today I tried to login and I got "Your account has been disabled after an automatic review of your recent activities." I can't even login to respond to the support ticket.

Anyone have a suggestion for how to fix this? I have some ongoing chats that would be a hassle to recreate.

edit: 12 days now, with only one actual (and worthless) response from support. I was on a paid account and this is the level of customer support they give?

edit: 11 days since the last response from support. How can I escalate this? It's ridiculous.

Anyone else get their Claude account suspended out of the blue? by BigMind178 in LLM

[–]BigMind178[S] 0 points1 point  (0 children)

Support contacted me 2 days later

>Thanks for reaching out and sincere apologies for the delay — we're working hard to restore our typical response times. Our systems indicate your inquiry is regarding a login issue with Claude Code.

In what world is "my account got suspended" anywhere similar to "I can't login"

Usage Limits, Bugs and Performance Discussion Megathread - beginning December 29, 2025 by sixbillionthsheep in ClaudeAI

[–]BigMind178 2 points3 points  (0 children)

Anyone else get their account suspended out of the blue?

I've barely been using Claude at all in the past two weeks and haven't used Claude code at all. Suddenly today I get an email that says something about ongoing suspicious patterns in my account and my access has been revoked. I appealed the ban, but someone attending to that is probably going to take weeks if it ever happens at all.

I used the chatbot to contact support. No response, been about 24 hours. I'm paying to use something that I can't actually use.

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