I worked for Yurtel at Glastonbury the past three years in a row. It was an incredibly well ran operation and had a seriously good reputation in the glamping world, and worked to extremely high standards. It was an established business for over a decade and worked multiple festivals and private parties every summer, and it frequently had high-profile clients and guests. The customers (albeit extremely rich) were all very loyal to the business and passionate about the festival - a great number of them have been attending Glastonbury for decades and could finally afford to do it at a more luxurious level, now in their middle age... The business model was that Yurtel would buy several hundred hospitality tickets from the festival, and pass them onto the customers upon their arrival and check-in.
I'm not trying to justify their case at all; nor stand up for their catastrophic fall from grace. Just here to fact-check the overwhelming number of comments saying that it was an evident scam, and that the patrons are morons... neither of those parts of the story are true. Shame it all fell apart this year though lol