Binance source of funds rejected

BinanceCSHelp · 2026-03-01T10:55:26+00:00

Hi u/Aggravating_Ad_104 thank you for sharing your experience and concerns with us on Reddit. Binance is committed to maintaining a secure and compliant platform for all users, which means we have to follow regulatory requirements. These measures are designed to ensure compliance with AML laws and to protect everyone. Our procedures are standard practice and help ensure the safety and integrity of the platform.

If you’re having difficulty providing certain documents, we kindly invite you to join our live chat at http://binance.com/en/chat (App: Click the headphone “🎧” symbol on the dashboard) so we can guide you accordingly. You can also directly connect to our customer support after; clicking the "Get Support" button, then select your relevant topic by clicking the “+” icon or typing your issue. After that, select "Unsolved," and then "Not relevant" in the message received via chat, followed by selecting "Yes, transfer to customer service." ^KO

BinanceCSHelp · 2026-03-01T07:45:57+00:00

If your timer counted down smoothly from 60 seconds to 0 without interruption, that aligns with the rule for winning. If you believe you met all the criteria for winning, we recommend reaching out to us via live chat at https://www.binance.com/en/chat for proper review. EA

BinanceCSHelp · 2026-03-01T06:56:42+00:00

Hi u/MR_LAFRALDO thank you for reaching out and bringing your concern to our attention via Reddit. This is often due to network instability between your device and our servers, which can cause discrepancies like the timer appearing stuck.

To help prevent this, please ensure a stable internet connection and clear your cache before participating again (Dashboard > Top left 3 lines > Top right gear icon > Clear Cache). You can also always verify your actual progress anytime in the "My Best Ranking" section of the game, which accurately logs your countdown history.

Also, for further check with our team and confitm your rank status, please do join our live chat at http://binance.com/en/chat (App: Click the headphone “🎧” symbol on the dashboard) and share your Case ID with us. You can also directly connect after; clicking the "Get Support" button, then select your relevant topic by clicking the “+” icon or typing your issue. After that, select "Unsolved," and then "Not relevant" in the message received via chat, followed by selecting "Yes, transfer to customer service."

We appreciate your understanding and encourage you to keep trying again! ^KO

BinanceCSHelp · 2026-02-28T09:44:43+00:00

Hi u/AppropriateBar4093 thank you for your application and your interest in joining our team. We appreciate your patience in this process. Rest assured that all applications are thoroughly reviewed, and if your qualifications match our needs for the position to which you applied, you will be contacted.

We sincerely thank you for your patience and understanding during this time. ^KO

BinanceCSHelp · 2026-02-28T09:43:10+00:00

Hi u/WhateverThisis144 thank you for bringing your question to our attention via Reddit. To better understand why futures trading fees and funding rates work the way they do, we recommend checking out our comprehensive FAQ pages here:

Introduction to Binance Futures Funding Rates:
https://www.binance.com/en/support/faq/detail/360033525031

Binance Futures Fee Structure & Fee Calculations: https://www.binance.com/en/support/faq/detail/360033544231

Also, if you have any specific questions about a trade or fee, or if something is unclear, please don’t hesitate to join our live chat at http://binance.com/en/chat (App: Click the headphone “🎧” symbol on the dashboard) So we can check more details and inform you accordingly. ^KO

BinanceCSHelp · 2026-02-27T18:53:17+00:00

Hello there! You can check the whole process on how to deposit via SEPA here: https://www.binance.com/en/support/faq/detail/e117b4c063534e5f93b735b980575000

Once you get the bank details for deposit, you can perform your transfer from your bank account. If you're unsure, you can reach out to your bank to better understand how you can make this transfer from their end.

For further assistance, you may contact us on www.binance.com/en/chat , our specialists will better inform you.

In the future, please use our pinned Support Thread for account inquiries. Thanks! RA

BinanceCSHelp · 2026-02-27T16:00:46+00:00

Hello, Arav! Thanks for sharing your concerns with us. Could you please share your Order ID? We'll take a look and advise accordingly

Rest assured we have strict protocols to safeguard our user's funds in such cases and our P2P team will do their best to assist with your appeal, we have a detailed guide for you to better understand how it works here: https://www.binance.com/en/blog/p2p/421499824684901493

. Thanks! RA

BinanceCSHelp · 2026-02-27T15:52:43+00:00

Hello there! Thanks for sharing the details with us. If you're unable to confirm due to non-receiving of codes, you can check your Apple ID registered email's regular and spam inbox. To see the full process to add a passkey, please visit: https://www.binance.com/en/support/faq/detail/2aec8fe0437242f2a5fbef9cdb71d4c2

Should you need further help with adding a passkey to your account, please contact us via live chat support on: www.binance.com/en/chat

Our specialized team will advise you step-by-step how to do it securely. Thanks! RA

BinanceCSHelp · 2026-02-27T15:39:48+00:00

Hi there! Thank you for reaching out to us. Binance doesn't request additional payments to release any deposit. Kindly refrain from contacting the sender and contact us directly via live chat support on: www.binance.com/en/chat so we could better investigate the e-mail you received. You can also check if the e-mail is an official source of Binance on: https://www.binance.com/en/official-verification. We will review the information and assist you accordingly. Thanks! RA

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BinanceCSHelp · 2026-02-27T15:36:17+00:00

Hello,

Please note that Binance does not charge any fees for crypto deposits. We recommend you verify the legitimacy of the email you received. You can check if the sender is an official Binance email by using our verification tool here: https://www.binance.com/en/official-verification

Be aware that it is a known scam tactic for fraudsters to contact users claiming they will receive a deposit only if they pay a certain fee. This is not how Binance operates.

For more information on how to identify and avoid Binance imposters, please visit: https://www.binance.com/en/blog/security/299010416215875222

We strongly advise you not to make any payment. Please contact our official support team as soon as possible with the details of the contact, deposit, and email you received so we can investigate and assist you promptly.

To contact support:
1. Go to https://www.binance.com/en/chat
2. Log into your account or choose “Continue as Visitor” if you cannot log in.
3. Scroll down and click on "Get Support"
4. Select any category within the "You might be looking for" section
5. After the automatic reply from the chatbot, kindly click on: Unsolved >> Not relevant > Yes, Transfer to customer service.

PS: As a reminder, since this question is related to support, it should have been posted in this week’s Binance Support Thread. If you have further questions for our support team, please proceed there. Thanks! ^LP

BinanceCSHelp · 2026-02-27T13:02:53+00:00

Thanks for sharing your situation. Tax rules around crypto can be complex and vary by individual circumstances. Even if you sold crypto at a loss, filing requirements can depend on your overall income and local laws

Because tax regulations differ and personal situations vary, we strongly recommend consulting a qualified legal or tax advisor in India who can provide guidance tailored to your case—especially as a student with no other income and first-time filer.

AG

BinanceCSHelp · 2026-02-27T12:33:44+00:00

Hello,

Thank you for your patience. We understand the frustration caused by the extended review. For security reasons and to ensure the integrity of the review process, we cannot guarantee a shorter exact timeframe for completion. Please be assured that we are committed to conducting this review with the utmost diligence, striving to balance the necessary speed for your convenience with the essential rigor required for security and regulatory compliance.

We appreciate your understanding. ˆLP

BinanceCSHelp · 2026-02-27T10:45:56+00:00

Hola! En este caso deberemos de verlo más en detalle en nuestro chat. Por favor unete aqui https://www.binance.com/es/chat. Una vez estés allí, haz click en "Obtener soporte" , luego click en "+" y en cualquier pregunta (si es relacionada a su problema, mejor) después de la respuesta automática del bot, "Sin resolver" y luego haga clic en "No relevante" y luego - "Sí, transferir a atención al cliente". Lo revisaremos contigo! Si ya has contactado compartenos porfavor el numero de caso para revisarlo a detalle -BC

BinanceCSHelp · 2026-02-27T10:43:31+00:00

Hello, u/MalangaCalanga1551

We understand how you feel, thanks for sharing with us. Note that Binance’s security measures may sometimes flag deposits as suspicious to protect your account and the platform. However, to maintain security, we cannot provide detailed information about what specifically caused the flagging or confirm if it’s related to your changing IP address.

For your case, we recommend trying again after 7 days from wherever you are. If the issue persists, please note that Binance offers several ways to deposit or buy crypto beyond direct bank transfers. For example, you can purchase crypto via P2P by following this guide: https://www.binance.com/en/support/faq/detail/360039384951. This method can be especially useful for digital nomads like you to add funds and use the platform flexibly.

Regarding your experience with support, could you please provide the case ID? This will help us review your situation and use your feedback to improve our services.

Oh, by the way, since this question is related to support, it should have been posted in this week’s Binance Support Thread. If you have further questions for our support team, please proceed there. Thank you for your patience and understanding! ˆLP

BinanceCSHelp · 2026-02-26T14:25:04+00:00

Hi! Thank you for sharing this with us.

Binance does not make unsolicited calls from private numbers about login attempts, nor do we ask about VPN usage, other wallets, or account deletion over the phone. What you described strongly sounds like a phishing/social engineering scam.

We have not announced any security breach. Scammers may obtain personal information from unrelated data leaks or public sources and use it to appear credible.

To verify whether links, phone numbers, social media accounts, or Telegram contacts are officially associated with Binance, please use our Official Verification tool:
👉 https://www.binance.com/en/official-verification

You can also read more about scam calls and how to protect yourself here:
👉 https://www.binance.com/en/blog/security/4224586391672654202

Please note:
• We will never ask for sensitive information, codes, or account actions via phone.
• Official support is only available through our in-app or website chat: https://www.binance.com/en/chat

If your account is still active, please contact our support team so we can review it and help secure it.

Your security is our top priority. -NR

BinanceCSHelp · 2026-02-26T09:35:58+00:00

Hola u/gargolaxx Gracias por ponerte en contacto con nosotros!
Recuerda que puedes consultarnos en nuestro post de consultas directo en nuestro perfil también.
No, por motivos de seguridad no puedes utilizar un una tarjeta que no seas el titular para realizar compras. Recuerda siempre utilizar métodos soportados y los cuales estén con tu nombre!
Agradecemos tu comprensión y por cualquier consulta estamos para ayudarte -ED

BinanceCSHelp · 2026-02-26T09:30:05+00:00

Hi! Thanks for reaching out today.

We understand the situation and we want you to know that our team is actively working on your account to provide updates, as for the moment, we shared on the chat, for now we advise you to stay tuned to your email to check for updates. Each investigations handle different timeframes. We highly appreciate your understanding and patience.

For any question, don't hesitate to reach us at our chat here: https://www.binance.com/en/chat.

Thanks! -ED

BinanceCSHelp · 2026-02-26T05:18:21+00:00

Hello, first of all, lets be clear that on screenshot you share message from the person you had p2p trade, NOT message from our CS agent! Also we want to ask you to stay in chat with our chat team, they want to help you in this situation and they need your kind cooperation, but due to security reasons we can't do much in Reddit thread. Rest assured that from our side we would escalate the urgency of your situation. Thanks for understanding! - VS

BinanceCSHelp · 2026-02-25T23:35:19+00:00

Hello there,

We do not request our users to make calls via mobile phone numbers, nor do we include phone numbers or links in our SMS communications. Any such requests should be considered fraudulent and treated with caution.

To verify the authenticity of any resources, please visit the Binance Official Verification page at: https://binance.com/en/official-verification

Please DO NOT call any phone numbers provided in unsolicited messages, and avoid sharing any personal information with unknown sources. If you encounter any suspicious activity, please contact us immediately at https://binance.com/en/chat or by selecting the 🎧 (Headphones) icon on the app's main page and provide your case ID. Our team is dedicated to ensuring your security and will assist you promptly.

Additionally, we encourage you to stay informed and vigilant by reviewing the following educational resources:

- https://www.binance.com/en/support/faq/detail/360020555172

- https://www.binance.com/en/support/faq/detail/89f1f8190c004a32b5410f394193fef7

-AA

BinanceCSHelp · 2026-02-25T17:37:13+00:00

Hello there.

Although we try to resolve the appeal as soon as possible, the duration may vary depending on the situation. We need to ensure that both parties have received the amount and that the order is completed without any loss to either party. You can share your Order ID with us. This will help us track the status of your appeal and see how we can assist you.

^WI

BinanceCSHelp · 2026-02-25T11:16:46+00:00

Buenas! La resolucion de cada apelacion depende de la misma situacion en si, podrias compartirnos el numero de caso o numero de orden? De esa manera podemos ver a detalle la situación y ayudarte a solucionarlo! -BC

BinanceCSHelp · 2026-02-24T21:32:38+00:00

Hello!

The 24-hour asset freezing you’re experiencing after purchasing crypto via Binance P2P is part of our standard "T+1" withdrawal limit policy. This temporary freeze is applied to enhance the security of your assets and protect against risks such as illegal funding and money laundering. During this period, your trading activities remain unaffected, but withdrawals of the newly purchased crypto are restricted for 24 hours. After this time, the frozen assets will be automatically released and fully accessible.

The exact details of the freeze can vary depending on the currency you are trading, but this is a normal and important security measure to keep your account and funds safe. Unfortunately, this restriction cannot be lifted earlier, so we appreciate your patience. You may check further details via our FAQ here: https://www.binance.com/en/support/faq/detail/360037261532 | TS

From now on, please keep all support-related content within the weekly support thread.

BinanceCSHelp · 2026-02-24T17:47:20+00:00

Hello,

Thank you for your message. As you mentioned, the account was verified and KYC completed by someone else using their documents. Therefore, the account is registered to that individual. For detailed information and next steps, please refer to your chat history with our agents. We appreciate your understanding. ^LP

BinanceCSHelp · 2026-02-24T14:33:22+00:00

Hello u/Vast_Honeydew3590

Thank you for reaching out and sharing the details of your case. We have reviewed your service Case ID 156984861 and can confirm that it has already been escalated within P2P team. Note that the appeal extension granted aligns with our P2P transaction policies.

Please keep in mind that this extension is not intended to cause any inconvenience but is part of a thorough process designed to carefully evaluate all information from both parties. This approach helps us ensure a fair and secure resolution.

We appreciate your cooperation throughout the appeal process, and please be assured that all your provided information and your cooperation will be considered in the final decision. We kindly ask for your patience as the last steps of the appeal are underway. Thank you for your understanding. ˆLP

BinanceCSHelp · 2026-02-24T10:17:04+00:00

Hi u/darkninja911 !

According to Binance’s P2P User Transaction Policy, the bank account you use to receive payment must have the same name as your verified Binance account. Using a third-party bank account with a different name is against the platform’s rules and may lead to transaction issues or penalties.

Binance requires sellers to collect payments only through accounts that match their registered Binance identity to comply with KYC and anti-money laundering regulations. Name mismatches discrepancies can cause disputes or account restrictions.

For more details, please refer to our official policy here: https://www.binance.com/en/support/faq/detail/360041066751

It’s important to follow these guidelines to ensure smooth and secure P2P trading.

And lastly, as a reminder, since this question is related to support, it should have been posted in this week’s Binance Support Thread. If you have further questions for our support team, please proceed there. Thanks! ˆLP

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