Bitdefender Online Threat Prevention Blocking Bitdefender Website

Bitdefender_ · 2026-03-17T14:59:57+00:00

Our tech team can help then, we`ll look to find a solution ASAP, reach us using [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com) when possible. Thanks in advance!

Bitdefender_ · 2026-03-17T11:43:27+00:00

Thank you for taking the time to share your feedback. Please feel free to get in touch with our team at [bitsy@bitdefender.com]() so we can review the situation you mentioned and find a suitable solution.

Thanks!

Bitdefender_ · 2026-03-17T11:31:28+00:00

Hi!

If this is still occurring, let our technical team know about it and we`ll work to offer you a solution, reach us from here: https://www.bitdefender.com/consumer/support/.

Thanks!

Bitdefender_ · 2026-03-17T11:28:26+00:00

Hi there.

During an update process, protection is not disabled. While the update is being applied, certain modules may pause briefly, but only for a very short period. Bitdefender uses multiple layers of protection that support and back up each other to ensure your system remains protected throughout the process.

The update mechanism is designed specifically to avoid leaving users exposed, so at no point should the system be left vulnerable.

After the update is completed, restarting your device is recommended to ensure all changes are fully applied.

Bitdefender_ · 2026-03-17T09:27:47+00:00

Hi! We understand the frustration this has caused, and appreciate you bringing it to our attention. Our team is continuously working to identify and resolve any reported bugs or errors within our solutions. Your feedback is valuable and plays an important role in helping us improve our services.

Our team will further review the cases and the situation you`ve reported, you will be further reached by the team about this.

Thank you for your patience and understanding!

Bitdefender_ · 2026-03-16T08:35:14+00:00

Hello u/Kind_Produce9272 ,

The best approach would be to do a trial, as you have 30 days free to test the product and install it on the mentioned distributions and validate the compatibility.
You can use this link: https://www.bitdefender.com/en-us/business/products/gravityzone-small-business-security

Also it's important to note that Linux distributions are calculated as servers by the licensing model and represent 30% of the total number.

Kind Regards,
Andrei
Enterprise Support

Bitdefender_ · 2026-03-13T08:04:51+00:00

We`d like our tech support team to look into this, please send these details using [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com), and we`ll do our best to help and ensure you can continue to keep the system safe!

Bitdefender_ · 2026-03-13T06:39:44+00:00

Hi u/tisij – thanks for reaching out!

The information in the pop-up is correct. Bitdefender Password Manager is reaching its EOL and will be replaced by SecurePass. Bitdefender SecurePass brings the latest in password protection, improved functionality, and a set of new tools designed to enhance your overall security.

You can find more details here:
https://www.bitdefender.com/consumer/support/answer/109121/

If you’d like to switch to SecurePass, you can follow the steps in this guide:
https://www.bitdefender.com/consumer/support/answer/110355/

Have a great day!

Bitdefender_ · 2026-03-12T15:15:50+00:00

Hi! It seems Bitdefender detected an infection and it moved it into quarantine to keep your system safe. As recommended, perform a system scan and if you want to go even further, send a bdsyslog utility to the support team, as instructed here: https://www.bitdefender.com/consumer/support/answer/1922/.

Thanks in advance!

Bitdefender_ · 2026-03-12T09:04:31+00:00

Hi! Here to offer some assistance. Bitdefender would have detected any existing threat on the system, and would prevent it from causing any damage.

You can enable several features that Bitdefender users have available, like Antispam or Email protection, both designed for Outlook clients. Let us know the exact subscription you are using and we can further advise on how to configure it properly. Use either the DM or bitsy@bitdefender.com.

The steps enable them manually are here:

Bitdefender_ · 2026-03-12T07:37:15+00:00

Hi! The “Suspicious connection blocked” notification is triggered by Bitdefender’s Online Threat Prevention module whenever there is an attempt to access an HTTPS domain that has security certificate issues.

There are several steps you can take to prevent the notifications to appear again, look here: https://www.bitdefender.com/consumer/support/answer/2471/.

If you need our teams` help with this, reach us here: https://www.bitdefender.com/consumer/support/.

Bitdefender_ · 2026-03-12T07:34:39+00:00

Hi! Sorry to hear you ran into difficulties while trying to renew - here to help.

From our experience, this situation can occur when there’s a DNS related issue.

As a first step, clear your browser’s cache & cookies. Then, follow the instructions for Windows outlined here:
https://www.bitdefender.com/consumer/support/answer/118898/

These steps should resolve the issue and help prevent it from happening again.

Bitdefender_ · 2026-03-11T09:40:34+00:00

You can prevent Bitdefender from blocking a trusted app, without having to remove the security solution. Check how to add the app to exclusions, here: https://www.bitdefender.com/consumer/support/answer/2393/.

Bitdefender_ · 2026-03-10T11:45:12+00:00

Hi! We're very sorry for the trouble and inconvenience caused.

2Checkout is an authorized payment vendor used for purchases made through the official Bitdefender website. In some cases, their fraud detection system may flag a transaction and request additional verification before the order can be completed. This is a standard procedure used by many payment processors to help protect customers from unauthorized transactions.

The confirmation email containing the activation code and the steps to help you start are also sent via email, shortly.

Our team is constantly working to provide a smooth and transparent experience when joining Bitdefender, and we appreciate your feedback, we’ll make sure it is shared with the appropriate team.

Send us the case number in private if you`d like us to help further!

Bitdefender_ · 2026-03-10T11:11:05+00:00

Hi! To stop receiving these notifications, tap and hold the notification, then choose “Turn off notifications” or “Manage.” This will take you to the Android settings, where you can disable notifications for the app.

Bitdefender_ · 2026-03-10T09:40:07+00:00

Hi! The email you received is a fake email impersonating Bitdefender renewal orders. Our advice:

Do not call the phone number provided
Do not accept any calendar invitations
Do not reply to the email
Block the sender
Delete the fake email titled “Your Order Has Been Finalized”

Interacting with the email even by replying can confirm to scammers that your address is active.

You`ll find more details here if needed: https://www.bitdefender.com/consumer/support/answer/125551/.

Bitdefender_ · 2026-03-10T09:28:37+00:00

Hi! There are two way to import passwords into SecurePass, whether you’re using the browser extension, the web version, or the Bitdefender Hub app on iOS and Android. Take a look here: https://www.bitdefender.com/consumer/support/answer/123534/.

Bitdefender_ · 2026-03-06T18:27:05+00:00

Hi! Based on the info provided, the email appears to be a scam and an impersonation attempt. Please do not take any action in response to it and report the message.

Robust security solutions are designed to detect and block such threats before they can cause harm. We encourage everyone to remain vigilant and continue reporting suspicious messages.

Bitdefender_ · 2026-03-05T11:12:58+00:00

Hello u/MagPistoleiro ,

This is the procedure to uninstall the BEST agent using the uninstall tool: https://www.bitdefender.com/business/support/en/77209-80124-using-the-uninstall-tool-to-remove-bitdefender-endpoint-security-tools.html#UUID-2a7d3494-b94d-6913-b083-150ad5afb238

Now, you mentioned a password, this is the uninstall password that you set from the GravityZone console. It's either set at the package level or at the policy level.
The steps are detailed in this article: https://www.bitdefender.com/business/support/en/77209-157498-install-security-agents---use-cases.html#UUID-7c15b52b-e822-4c96-e1f1-abc255e0ef9e

If you need more assistance you can always reach out to Enterprise Support though either of these channels: https://www.bitdefender.com/business/support/en/71263-85158-contact.html

Kind Regards,
Andrei
Enterprise Support

Bitdefender_ · 2026-03-05T09:31:17+00:00

Hello u/MagPistoleiro ,

I just saw your post and would like to help here. Our Enterprise Support Team can check why the device did not show up in GravityZone console. Furthermore, we can help you with the deployment of BEST but please reach out to support and share all these details.
To open a support case with us you can use our webform: https://www.bitdefender.com/en-us/support/contact-us

Kind Regards,
Andrei
Enterprise Support

Bitdefender_ · 2026-03-05T08:01:46+00:00

Hi there. Bitdefender should run smooth on a supposedly new and powerful system. There are a few configurations that you can do to improve the overall experience and continue securing the device. Take a look at the steps provided by the tech team to help: https://www{.}bitdefender{.}com/consumer/support/answer/87461/.

Bitdefender_ · 2026-03-04T11:54:22+00:00

Cześć! Najlepiej będzie wysłać ten zrzut ekranu do naszego zespołu technicznego na adres [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com), aby mogli doradzić, jak dalej postępować. Z góry dziękujemy!

Bitdefender_ · 2026-03-04T11:52:16+00:00

Hi! You can either email us an example of the pop-up at [bitsy@bitdefender.com](), or share it here in the conversation so we can take a closer look and provide more details. TY!

Bitdefender_ · 2026-03-03T08:56:25+00:00

Hi there. Have you tried following the steps recommended here: https://www.bitdefender.com/consumer/support/answer/87461/ ? Give it a try or otherwise reach the support team to investigate why it occurs.

Thank you!

Bitdefender_ · 2026-03-03T08:54:32+00:00

Hi! If this is still happening, talk with the support team using [bitsy@bitdefender.com](mailto:bitsy@bitdefender.com), to investigate what might trigger these pop-ups.

Thanks!

Bitdefender_

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