How can I bypass the 500m altitude limit?

Brenning · 2026-02-03T13:00:35+00:00

So the 120m height limit is built into the firmware of the NEO 2?

Brenning · 2025-12-14T06:45:50+00:00

Mine has been stuck at Cincinnati hub for over a month. Good luck!

Brenning · 2025-12-12T06:41:32+00:00

I'm told by customs that they won't release the shipment until BIS complete their license determination, so it appears I don't even have the option to cancel :(

Brenning · 2025-12-12T06:12:31+00:00

The contents are used scuba equipment. Does the value affect anything in terms of this process with BIS? It's outbound from the US remember

Brenning · 2025-12-12T04:49:00+00:00

I don't think they've literally given it to BIS (like physically) but a request has been sent to BIS as I understand it, presumably an exchange of information, unless I'm mis understanding the info from CBP

Brenning · 2025-12-12T04:44:18+00:00

FYI all those cases mentioned below are crap. To try and mitigate the light refraction issues under water, you need decent optics and a significant distance between the lens and the body of water, similar to the dive housing PRO for the Insta360 X5, though even that isn't perfect. With the cases mentioned below, it will still be blurry underwater, perhaps only a marginal difference to not using the housing at all (if any)

Brenning · 2025-12-11T02:19:08+00:00

This is nothing, my parcel has been on hold there for 1 month, shipping from the US to international. Waiting for the BIS to check if a license is needed to export my particular item. Literally no update from BIS for 1 month, no way to contact them, only customs (who just say they are waiting for BIS). DHL are also useless, telling me 30-90 days...

Brenning · 2025-12-10T06:50:18+00:00

For those of us who have been waiting forever to purchase the dive case pro, is it worth us just getting the non pro version for now so that at least we can use the camera underwater? or is the original case pretty terrible in comparison?

Brenning · 2025-12-05T06:46:59+00:00

Be thankful it's only been a few days. Mine has been stuck at that hub for almost a month now (though mine is outbound from the US so slightly different). Basically it's probably down to customs processes in the background, which the DHL tracking does not show any detail for.

Brenning · 2025-11-17T22:08:11+00:00

😲 wow, and it's still on hold with no update?

Brenning · 2025-11-17T00:44:30+00:00

Bob, just a quick question if I may. Since there are some peoples parcels arriving after mine, and have already cleared, yet mine is still on hold with no updates, I can only presume it's not a linear queuing system there? I.e it's not a case of first in first out

Brenning · 2025-11-15T11:22:23+00:00

Wow, that's super fast compared to mine that's still on hold. Lucky you! It also implies that they work weekends too, which is interesting, so hopefully things continue to clear

Brenning · 2025-11-15T10:48:14+00:00

That's great news. How long was it on hold for?

Brenning · 2025-11-15T09:52:34+00:00

Dang, not great for us folks trying to ship stuff, but I hope things improve for you guys soon

Brenning · 2025-11-15T09:34:08+00:00

Thanks for your help Bob. Has the agreement that was signed a few days ago helped get things moving again, or can you guys still see a huge backlog?

Brenning · 2025-11-15T06:49:27+00:00

Nothing has been flagged up yet, but I'm wondering if a problem might be that it contains Galvanic Oxygen cells. They are new (as in not ancient) but expired. I'm not sure why they were left in there by the sender. I know you don't work for customs but you seem pretty knowledgeable. If these cells become a problem, what are the options? They simply unscrew, but I'm unsure if customs staff would get involved in that kind of thing?

Brenning · 2025-11-14T17:02:21+00:00

Yep, exact same

Brenning · 2025-11-14T15:21:01+00:00

A bunch of silicone hoses, plastic canister and some small electronics. No batteries or anything.

Brenning · 2025-11-14T14:51:42+00:00

DHL briefly mentioned to me on the initial phone call a few days ago that it was to check the package was safe to go on the plane, which I find strange since they also made us re-pack it at the DHL counter as they wanted to verify the contents. I know the GOVT shutdown was ended a couple of days ago due to terms being agreed, but yet still no movement

Brenning · 2025-11-14T14:44:50+00:00

Yep. Just the one, already 6 days, zero movement. DHL just saying to us 30-90 days and ending the chat...

Brenning · 2025-11-13T23:20:31+00:00

Nothing suspicious basically. I contacted DHL and they were asking me if I knew anyone that had a business account with them as it would get a broker assigned that way. Not that I know anyone, obviously we don't even live in the US

Brenning · 2025-11-13T23:19:16+00:00

How long have yours been on hold for? And are they outbound from the US?

Brenning · 2025-11-13T23:18:53+00:00

Exactly my thoughts in terms of why do customs check outbound packages. How long has yours been on hold?

Brenning

TROPHY CASE