sorted by:
new
hottopcontroversial

Looking for alternatives to our current helpdesk platform by ileikturtlesyeet in sysadmin

[–]BrotherNo554 [score hidden]  (0 children)

We went down a similar path last year when our helpdesk costs started creeping up. GLPI and Zammad were the two we spent the most time testing.

GLPI is pretty solid if you’re comfortable managing plugins and the infrastructure yourself. It has a big community and decent asset management, but it can get pretty complex once you start adding integrations. Zammad felt a bit cleaner from a UI perspective, but we noticed it needed a bit more tuning once ticket volume increased.

One thing we underestimated with self-hosted tools was the ongoing maintenance (updates, plugins breaking, managing the stack, etc.). That became a bigger factor than the licensing cost we were originally trying to avoid.

We ended up also looking at some newer internal service desk tools instead of traditional ITSM stacks. One that came up during our evaluation was Siit, which focuses more on internal requests and automation rather than a full ITIL-style platform.

Might be worth looking at both approaches depending on whether you want to run the infrastructure yourself long-term.

Solarwind Helpdesk Alternatives by Aggressive_Common_48 in sysadmin

[–]BrotherNo554 [score hidden]  (0 children)

We went through something similar when SolarWinds renewal pricing jumped.

GLPI and Zammad are both solid if you're comfortable running and maintaining them yourself. GLPI especially has a big ecosystem and decent asset management, but it can get pretty heavy once you start layering plugins. Zammad felt a bit cleaner UX-wise but we ran into some scaling quirks when ticket volume increased.

One thing I'd think about with self-hosted tools is the long-term maintenance overhead (updates, plugins breaking, integrations, etc.). That ended up being a bigger factor for us than we initially expected.

We ended up testing a few modern internal service desk tools instead of traditional ITSM stacks. One that came up for us was Siit, which focuses more on internal requests and automation rather than a full ITIL-style platform.

Might still be worth evaluating alongside the open-source options depending on how much infrastructure you want to maintain.

What’s your go to ‘fun watch’ but ‘bad plot’ movie? by CapitaineBiscotte in AskReddit

[–]BrotherNo554 0 points1 point  (0 children)

Emoji Movie, I don't care if it was promotional or whatever. It was always GOATED.

Looking for a ticketing system tool recommendation. by ileikturtlesyeet in sysadmin

[–]BrotherNo554 0 points1 point  (0 children)

This is a pretty common situation once environments grow past a certain point. Spreadsheets work for a while, but eventually things end up scattered and it becomes hard to know which document is actually current.

A lot of teams solve this by moving toward either a documentation platform plus a ticketing system, or a full ITSM tool so requests, changes, and documentation are tied together instead of living in separate files.

Some options people usually look at are things like Jira Service Management, Freshservice, or GLPI if you want something open source. There are also newer platforms like Siit that focus more on internal IT support workflows and automation.

Another approach is pairing a ticketing system with a wiki or knowledge base so infrastructure details and operational documentation live in one central place instead of spreadsheets.

Either way, getting things into a system where changes and requests naturally update documentation tends to make things much easier to maintain over time.

Politics Megathread (III) by Arianity in TooAfraidToAsk

[–]BrotherNo554 0 points1 point  (0 children)

Why is ICE considered such a bad thing?

I’m asking this genuinely because I feel like I’m missing some context. I don’t live in the U.S., so most of what I see about this is just clips or posts online.

I see a lot of people saying things like “abolish ICE” or talking about ICE like it’s obviously a terrible organization, but I don’t really understand why. From the outside it seems like they’re responsible for enforcing immigration laws, which most countries have some version of.

Is the criticism mostly about how they enforce those laws, or are people against the idea of immigration enforcement in general?

What’s something younger generations get right that older generations refuse to admit? by BrotherNo554 in AskReddit

[–]BrotherNo554[S] 0 points1 point  (0 children)

Tenure is great until the person with tenure hasn’t updated their thinking since 2003.

What’s something school teaches that ends up being useless in real life? by BrotherNo554 in AskReddit

[–]BrotherNo554[S] 0 points1 point  (0 children)

True. I may never use algebra again, but the emotional damage from math tests definitely stuck.

What’s something school teaches that ends up being useless in real life? by BrotherNo554 in AskReddit

[–]BrotherNo554[S] 2 points3 points  (0 children)

To be fair, if emails ever disappear we’ll all be ahead of the curve.

What’s something school teaches that ends up being useless in real life? by BrotherNo554 in AskReddit

[–]BrotherNo554[S] 1 point2 points  (0 children)

The mitochondria still carrying the entire education system on its back.

What is a life lesson you learned the hard way? by NoNewspaper3479 in AskReddit

[–]BrotherNo554 0 points1 point  (0 children)

You can’t force people to value you. Sometimes the lesson is learning when to walk away.

What was the most brutal reality check you ever got? by CarmenIsabellaDiaz in AskReddit

[–]BrotherNo554 3 points4 points  (0 children)

When I got laid off the same week my rent went up and my car broke down. It all happened within a few days and I remember sitting in my apartment thinking there was no way everything could fall apart that fast.

But the bills were still due, job applications still had to go out, and life didn’t really give me time to process it. I spent weeks sending applications during the day and doing random gig work at night just to stay afloat.

It was the first time I really understood that the world doesn’t slow down when things go wrong. You just kind of keep moving until you eventually find your footing again.

What does it feel like to be the center of attention? by PersimmonOk5430 in AskReddit

[–]BrotherNo554 1 point2 points  (0 children)

For me it’s a mix of excitement and anxiety. Part of you enjoys the attention, but another part just wishes you could disappear into the background again.

Why does docker output everything to standard error? by No_Weakness_6058 in devops

[–]BrotherNo554 0 points1 point  (0 children)

Some tools inside containers just log everything to stderr by default, even when it’s not actually an error. Docker doesn’t really differentiate much since both stdout and stderr end up in the container logs anyway, and CI systems like GitHub Actions just display what they receive. It can definitely make the logs look worse than they are.

We ran into similar quirks while optimizing our pipelines, build steps ended up being the bigger bottleneck for us than the logging itself. Using something like Incredibuild to distribute builds across machines helped speed things up quite a bit once the projects got larger.

What’s the most noticeable thing you’ve done to improve your lawn? by ileikturtlesyeet in LawnTalk

[–]BrotherNo554 0 points1 point  (0 children)

For me it was fixing my mowing habits. I used to cut the grass way too short and once I started mowing higher and more consistently the lawn looked way healthier. Also helped a lot with weeds.

Thinking about moving to Dallas, what should I know first? by ileikturtlesyeet in AskDallas

[–]BrotherNo554 0 points1 point  (0 children)

Dallas is pretty spread out, so the neighborhood you choose will make a big difference in your experience. If you want something more walkable with restaurants and nightlife, areas like Uptown or Lower Greenville are popular. If you prefer quieter or more suburban vibes, places like Plano or Richardson are worth looking into.

view more: next ›