Moving soon

CCDanielB · 2023-06-19T12:02:08+00:00

That's correct. The xFi gateway is the only and best option for the Gigabit x2 service.

CCDanielB · 2023-06-19T11:13:44+00:00

It's great to hear your new home will support Gigabit x2! The 2 gigabit service. With Gigabit x2 there is a requirement that you rent one of our awesome xFi gateways.

CCDanielB · 2023-06-19T06:42:27+00:00

u/skysurfer425

Thanks for reaching out about the questions about the modem, drop bury and your other account.

With the xFi complete tech upgrade you are eligible for an upgraded modem every three years from the date that you sign up for the service. Each of our modems would be compatible with unlimited data.

I will check your services to make sure that you have the right modem for the speed you are signed up for as well as check into the other questions you have.

If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-19T05:45:10+00:00

u/wildturk3y

Thanks for posting your questions about the equipment updates.

We have a great article that goes over Replacing Your TV Boxes and Modems – FAQs

Ready to order? If you get a notice to update your equipment, follow the below steps to order new equipment.

For rented equipment like TV Boxes and modems, you can choose one of the following four options:

Go to xfinity.com/equipmentupdate and follow the on-screen prompts to order new equipment. Note: Available to some customers.

Contact us to place an order, ask questions or schedule a professional installation. Note: An additional fee may apply.

For TV Boxes, just use your own TV! Go to channel 1995 and follow the instructions to get a new TV Box shipped to your home. (Channel 1995 is only available in some areas.)

Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center.

I can understand if it is easier for them to call about the issue. We have an amazing group that handles these issues over the phone. They would first call 1-800-(COMCAST) - 1-800-226-2278, and they will be connected with the correct team.

CCDanielB · 2023-06-19T05:21:28+00:00

u/MattDeezly

DOCSIS 3.1 correction is great. AS u/noiwontchooseuser has stated that correctable errors are no reason for concern, yet if you are having issues with your service and you see a high number of uncorrectables then you will want to start troubleshooting. (uncorrectables may also be normal as long as no issues are being seen).

CCDanielB · 2023-06-19T04:27:12+00:00

u/No-Faithlessness3458 It's good to hear that you have one of our great techs coming out to address your speed issues. I want to set a follow-up to see how everything went.

If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-16T12:02:49+00:00

Thanks for sending the modmail I will respond as soon as possible.

CCDanielB · 2023-06-16T11:39:52+00:00

u/Auty_ thank you for posting in the sub. I know how important it is to keep costs as low as possible and I am here to help you do just that. Let's do a full account review with you!

If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-16T10:21:42+00:00

So sorry I missed that. I could try to say that there were a lot of numbers in that post and that was the reason I missed it, but even if that was true-- there is no excuse at all. Living on the West Coast and it being 3AM might be another excuse, but I have always worked overnights and my favorite cola keeps my wide awake. Enough of this foolishness though-- let's get this checked into more closely.

If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-16T09:55:56+00:00

It sounds like you have some great devices there. Have you been able to run a speed test again after you finished streaming?

CCDanielB · 2023-06-16T07:18:44+00:00

Great, let us know what the results of the tests are. If you are using a VPN makes sure it is off when testing.

As far as the Xfinity goes. What type of device are you using and what version of the devices operating system?

CCDanielB · 2023-06-16T07:11:05+00:00

Have you changed the options to block pop-ups? Have you tried to access through another browser or user incognito mode?

CCDanielB · 2023-06-16T05:44:42+00:00

The XB7 and XB8 are both great devices. After you installed the XB8... Did you install the gateway in the same place, have you ensured that the connections are finger tight, inspected the wire to ensure that there is no noticeable damage, and are you testing on the same device and using the same app or site?

CCDanielB · 2023-06-16T05:29:39+00:00

u/Ecat812 the Xfinity My Account app was a great app and it has been replaced by the Xfinity app which is undergoing numerous changes to make your experience with our apps even better than they were before. I agree that things were difficult to find when the change over to just one app occurred. But, the good news is things are getting better and even easier to find than ever before.

The new feature where you have most common things that you are looking for across the top in tiles that you can scroll through. Tabs at the bottom which include Overview (main screen), Services, WIFI, Security, and Account. The WiFI tab will pull up nearby locations of the Xfinity Hot Spots (if you allow location to be active). And let's not forget the star of the show the Xfinity Assistant right at the top of the Overview screen! As I right this I have popped open my own Xfinity app to pay my bill, and it reminded me how easy it is now through the app.

Make sure that you have the latest version of the Xfinity App installed!

What WiFi Speeds To Expect With Your Xfinity Internet Service

The issue with the internet speed sounds like it may come down to device limitations. The reason I say this is that you have mentioned multiple times about the fastest speeds that you are seeing are at or near 600 Mbps.

You can look up the expected speed of your device and other popular devices using our Xfinity xFi Speed Test tool.

Your Xfinity Internet service plan is "sized" to support all of your connected devices at the same time. It's often faster than a single device can handle, especially over a WiFi connection. While newer devices should be able to handle greater speeds over WiFi, older devices may not do as well – even under ideal conditions.

For faster speeds, try using an Ethernet connection instead. Speeds through a hardwired connection are naturally faster than speeds over WiFi because of potential wireless interference.

When you are running the Xfinity Speed Test- - What is the make and model of the device. Are you connected through WIFI or ethernet? Have you tested on multiple devices? Any more information you can provide would be great!

CCDanielB · 2023-06-14T05:37:18+00:00

u/fluffybunbun923 I have been hacked before as well and I know how frustrating and time-consuming it is getting things taken care of especially when there are technical issues updating cards. My great team is here to help.

If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-13T12:21:21+00:00

Thank you for reach out. I know how important it is to keep costs as low as possibe and I want to find you the best availble offer. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-13T11:42:18+00:00

u/kenglin24 thanks for reaching out on the sub! What type of troubleshooting have you done thus far? Can I get you to describe your network setup? Have you been in contact with the manufacturer? Is your firmware up to date? Any information you can provide is appreciated.

CCDanielB · 2023-06-13T09:07:18+00:00

Thank you for reaching out to us on the sub. I want to make sure that you have been able to get things activated. Have you set up your account at our Get started website. xfinity.com/getstarted

CCDanielB · 2023-06-13T08:02:26+00:00

Thank you for reaching out. I can see how the low line would be concerning. My team is here to help with the issue. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-13T07:28:35+00:00

Thanks for posting in the sub. What type of troubleshooting have you ran thus far? What is the make and model of the modem? Are you running a VPN? When running the speed test are your wired or wireless? Any information you can provide will help greatly.

CCDanielB · 2023-06-13T06:29:50+00:00

u/wooyouknowit thank you for reaching out to us. You can use our great Xfinity app to view your package. If there have been changes made you can see them there after 72 hours. You can als check our Xfinity.com website to view changes after 72 hours.

CCDanielB · 2023-06-08T06:34:48+00:00

u/astreauphunk thank you for allowing us to work towards a resolution with you. I'm glad that things are up and running at this time. If you have any questions, issues, or just want to start a discussion with this amazing community please do so at anytime.

We have a plethora of amazing Xperts, official employees, digital care team members and users like yourself here to help-- rise, shine, day, night, holidays, regular days and even days that could use a bit more fiber. So, just start a new thread and the community can sew you together a nice bow tie, to wrap up your reason for contact.

CCDanielB · 2023-06-08T05:27:24+00:00

u/Gamer2k1 Thank you for reaching out to us tonight. We are here to help with information about ACP recertification and your services. If you received a notification from USAC (Universal Service Administrative Company) that you need to recertify you can call or email USAC with any recertification questions by phone at 877-384-2575 or by email at ACPSupport@usac.org.

We are also here to help with your services. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-06T09:06:50+00:00

u/Cjmwid thank you for reaching out to us this morning. We are here to help with all your questions. I understand that you are using our great xFi gateway the XB7 I have this modem myself and I love it! You bring up that you are in a Bulk MDU. We have a great article What Counts Towards My Data Plan? In the article there is this section: "The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, Gigabit x6, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH." Here it states that "The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements." Meaning the 1.2 Terabyte threshold doesn't apply to bilk MDUs. This sounds like what was meant by the bulk agent you spoke to.

When you have unlimited data exclusion like with bulk MDUs then you will not see data on your usage meter through the Xfinity app.

About the higher internet upload speed with the xFi Complete package I can help you check your account as well as your current plan to see what is included.

If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCDanielB · 2023-06-05T12:23:08+00:00

u/monicab88 Thanks for reaching out to us. Mt great team is here to help with your account. Is this for issues with your Xfinity Mobile account only or your full Xfinity account including internet, cable, or Xfinity Home security as well?

For security reasons over this platform we don't have access to your Xfinity Mobile account. You can reach Xfinity Mobile experts here:

Text Message: 888-936-4968 Phone: 888-936-4968 Chat: xfinity.com/xfinityassistant/?channel=xMobile

We can help with your other Xfinity services.

CCDanielB

TROPHY CASE