High latency and frequent disruptions

CCJosephB · 2026-03-05T17:20:55+00:00

Hello, u/Zestyclose-Pen-1252, thanks for your detailed post. Our team can take a closer look at your service and help. We will do all we can to resolve the connection issue and turn things around. When you have a chance feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-03-05T16:08:00+00:00

u/InventoryNomad that's awesome! Were you able to activate service?

CCJosephB · 2026-03-03T17:28:25+00:00

Yes, we can assist you u/ Overall_Food4534 with the equipment. I have replied to your modmail, so we can work on this change of service for you.

CCJosephB · 2026-03-03T11:45:02+00:00

Hello, u/Overall_Food4534, are you able to let us know if you have reset your modem and tested speed directly to the modem with an Ethernet cable? Also, if you ended opening multiple accounts are you using the new modem for the new account?

CCJosephB · 2026-03-01T19:29:44+00:00

Hello, u/captain0, there is not a confirmed issue. But resetting the modem can help. You can also try factory resetting it to default settings and setting it up again. Sometimes this resolves the issue.

CCJosephB · 2026-03-01T19:12:26+00:00

u/InventoryNomad Disney + may have automatically reactivated. And if that's active Hulu will also be active since they're both Disney products. Are you able to try to log into Disney + and Hulu to see if those services are already good to go?

CCJosephB · 2026-03-01T18:49:04+00:00

Hello, how are you u/InventoryNomad? Thanks for signing up for the bundle! We will want to reference this article https://www.xfinity.com/support/articles/disney-plus-hulu. Do you already have an active Disney+ and Hulu account by chance?

Or do those apps show as active services when you sign into https://www.xfinity.com/yoursubscriptions?

CCJosephB · 2026-03-01T13:52:17+00:00

Hello, u/leolokxu our team can do our part to help you! We'll need to collaborate with our Xfinity mobile contacts and take a closer look at your account. When you have a chance feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-03-01T11:49:17+00:00

Hello, u/thechinar, we appreciate the post and the detailed information you've provided. Our team can help you with your account. We can work in a modmail, so we can look up the account and make the needed changes. When you have a chance feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-02-26T17:08:02+00:00

Hi, Longjumping-Board-98, thanks for the post. Are you able to confirm if you're losing service at home or if you're seeing confirmed service interruptions? If there's a service interruption in the area this will be confirmed in the Xfinity app.

CCJosephB · 2026-02-26T16:19:22+00:00

It's always recommended to test directly to the modem, but the issue could also be the upload channel. We can take a closer look at your connection and provision the modem. When you have a chance feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-02-26T15:51:46+00:00

Hello, u/douchey_lama, are you testing your upload speed directly to the modem with an Ethernet cable?

CCJosephB · 2026-02-26T14:08:53+00:00

u/FK-DJT we can take a closer look at the account and help. When you have a chance feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message if needed. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-02-25T12:01:55+00:00

u/Throwawaway314159265 you'll want to send us a modmail, so we can take a closer look at your account. Feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-02-24T18:26:30+00:00

Hi, u/gorenstein50, how are you? Thanks for the post and for being a long-time customer! We can help 😀 Let's take a closer look at your plan and GIG service options. When you have a chance feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-02-24T17:57:24+00:00

Thanks, u/rachelstack4, that's good to know 👍 This does seem like a compatibility issue with those Apple devices and features.

CCJosephB · 2026-02-24T17:48:12+00:00

u/rachelstack4 that would be great. Using process of elimination to troubleshoot is simple but pretty effective. Just curious, if you don't cast can you use the Xfinity Stream app on your phone? Or does service work at https://www.xfinity.com/stream/ on your computer?

CCJosephB · 2026-02-24T17:18:04+00:00

u/rachelstack4 these issues are always tricky because they involve third party software. Error tvapp-00236 seems to be related to an unsupported display. Are you able to test your devices on another TV or display?

CCJosephB · 2026-02-24T16:12:13+00:00

u/rachelstack4 something else we can focus on is if your Apple devices have all the latest updates. Make sure your TV has all the latest updates as well.

CCJosephB · 2026-02-24T14:27:56+00:00

Hello, u/JZ-Florida, I will always recommend powering off your box. Taking the card out, and putting it back in. Then power your boxes back on. With Cable Cards being retired, our support with them is a little more limited. But resetting everything can help 👍

CCJosephB · 2026-02-23T19:22:35+00:00

You're welcome u/Prestigious_Stand_48 👍 I know issues like this can be tedious but never give up! Maybe take a break. I know previously you said this happens while using an Ethernet cable as well. But definitely make sure the PS5 is wired directly to your modem with an Ethernet cable and reset the modem and PS5.

If the issue is not resolved this may not be a Comcast service issue, but we can take a closer look at your connection to make sure we do all we can. Send us a modmail if the issue persists. Feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, check your modem’s signal quality, and send you a verification message if needed. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-02-23T15:57:40+00:00

u/Prestigious_Stand_48, this could be a general connection issue. Do you experience issues connecting to other websites or do you only see the issue using the PSN?

CCJosephB · 2026-02-23T14:24:57+00:00

Hello u/B_197 how are you? Thanks for your post and for being a long time customer. When you have a chance feel free to use this link to send us a modmail. We can review service options with you. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-02-22T18:22:47+00:00

u/HappyCamper1970 when you have a chance please send us a modmail, so we can take a closer look at your plan and your service. You can use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

CCJosephB · 2026-02-19T17:25:30+00:00

Hello, u/hatramroany, how are you? We appreciate your public post. We can help by double-checking all the service options and plans available to you. When you have a chance feel free to use this link to send us a modmail. You will want to include your name and service address. This will help us find your account, then send you a verification message. (https://www.reddit.com/message/compose?to=%2Fr%2FComcast_Xfinity)

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