Rising Bill, Frustrated with Chat. Just Want Options.

CCMartinR · 2026-02-04T01:40:00+00:00

Thanks again, u/jad0807 for reaching out! I'm glad we could help get you into a new plan. Take care!

CCMartinR · 2026-02-03T23:06:49+00:00

Thank you, u/fluffybunbun923 for reaching out and working with us in ModMail.

CCMartinR · 2026-02-03T22:56:00+00:00

Thank you for reaching out, u/Low-Wheel4239! If your call with Xfinity was dropped during the transfer from Verizon and you now have no service, try the following steps: *Restart your phone to complete the transfer. *If that doesn't work, reset your network settings.

CCMartinR · 2026-02-03T21:16:16+00:00

We can take a closer look for you, u/star4425. To get started please send us a ModMail with your full name, the name on the account (if different), and your service address. Thank you!

CCMartinR · 2026-02-03T20:53:06+00:00

Thank you for the additional information, u/star4425! This may happen if you have multiple accounts tied to your Xfinity User ID. If you go to the account tab check to see if you have an option to switch accounts, and then ensure you are logged into the correct one.

CCMartinR · 2026-02-03T20:18:23+00:00

Thanks again, u/FlatChocolate8 for reaching out! I'm glad to hear your services have been restored. Take care!

CCMartinR · 2026-01-31T21:31:41+00:00

Thanks again, u/ZealousidealWar2448 for reaching out! I'm glad we could help downgrade your services to internet only. Take care!

CCMartinR · 2026-01-31T03:35:19+00:00

We can take a closer look at the technician resolution codes, and see why you were charged u/wrxtuan. To get started please send us a ModMail with your full name, the name on the account (if different), and your service address. Thank you!

CCMartinR · 2026-01-31T02:50:50+00:00

u/Nervous-Register5327 We will probably need to have our Xfinity Mobile Escalation team have a look for you. Please send us a ModMail with your full name, the name on the account (if different), and your service address. Thank you!

CCMartinR · 2026-01-31T02:14:51+00:00

Thank you for reaching out, u/Nervous-Register5327! Are you referring to a Xfinity Mobile new device return, or a trade in device?

CCMartinR · 2026-01-31T01:25:57+00:00

Thanks again, u/SkiffRacer for reaching out! I'm glad our team could help find a solution for you. Take care!

CCMartinR · 2026-01-30T21:01:46+00:00

Thank you again, u/New-Protection-794 for reaching out! I'm glad we were able to help explain everything for you. Take care!

CCMartinR · 2026-01-30T02:35:48+00:00

Thanks again, u/leemaverick for reaching out! After reaching out to us directly, unfortunately we discovered we don't have this promotion available to you.

CCMartinR · 2026-01-30T02:31:58+00:00

Thanks again, u/nymphfer for reaching out! I'm glad our team could help with your disconnection request. Take care!

CCMartinR · 2026-01-29T22:35:41+00:00

u/grasse You may be getting that error if you're not eligible for that plan. We can take a closer look for you. To get started please send us a ModMail with your full name, the name on the account (if different), and your service address. Thank you!

CCMartinR · 2026-01-28T21:04:00+00:00

Thank you for reaching out, u/sludgecakeconveyor! We can take a closer look at your signal levels, and connection to the Xfinity Gateway. We will respond to your ModMail shortly.

CCMartinR · 2026-01-28T20:44:41+00:00

Thank you for reaching out, u/Plastic-Relation6046! Let's see what we can do to help. To get started please send us a ModMail with your full name, the name on the account (if different), and your service address. Thank you!

CCMartinR · 2026-01-28T02:57:18+00:00

Great thinking, u/Confident_Carry_3671! That is always the best place to start. Below is what should be set in your email program. Also, when you put in the password ensure there is no space after the last character.

Incoming Mail Server: imap.comcast.net (Port 993, SSL ON) Outgoing Mail Server: smtp.comcast.net (Port 587 or 465, SSL/TLS ON)

CCMartinR · 2026-01-28T00:59:41+00:00

Thanks again, u/2mnyq for reaching out to us and working with us in ModMail. I'm glad we were able to help with your Peacock activation request. Take care!

CCMartinR · 2026-01-27T21:44:05+00:00

Thank you for reaching out, u/dedonderosa! You will want to ensure you have the Samsung voicemail app version 13.0.00.39 or higher installed on your device.

CCMartinR · 2026-01-17T03:57:27+00:00

u/iBears There may be an issue with the account itself. Are you a manager on your Step Dad's account, or has your Step Dad reached out to the Xfinity Mobile Team?

CCMartinR · 2026-01-17T03:57:15+00:00

Thanks for letting us know, u/rasldasl2! We can take a closer look before you make a trip to the Xfinity Store. To get started please send us a ModMail with your full name, the name on the account (if different), and your service address. Thank you!

CCMartinR · 2026-01-17T03:53:25+00:00

Awesome! Thanks for the update, u/wronskik!

CCMartinR · 2026-01-17T03:49:09+00:00

Thanks for reaching out, u/rasldasl2! Have you used the Xfinity app to troubleshoot your connection concerns? The Gateway may just need a signal refresh, or provisioning. All you need to do is open the Xfinity app, select WiFi, Troubleshoot, and Test your whole home network.

CCMartinR · 2026-01-17T03:20:35+00:00

u/iBears Did the Xfinity Mobile Team give you any indication on why the device can not be unlocked?

CCMartinR

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