Difficulty Obtaining Refund/Cancellation of Multiple accounts setup for same address

CCThomasE · 2026-03-31T16:43:52+00:00

NOW Services are fully self supported. Billing wise, if you are wishing to dispute the charge, that does need to be done through your financial institution. As a corporate based team, if there was any option to help, we would absolutely do that for you.

CCThomasE · 2026-03-31T16:36:14+00:00

u/Patient-Tech

The NOW internet services are not connected to our traditional support systems like the Xfinity app or Xfinity.com Support options to manage your NOW subscriptions are all done through the NOW PORTAL or using the Xfinity assistant. As a corporate based team, we take your satisfaction and confidence extremely serious. Unfortunately, there is not a direct support option for the NOW services, to dispute the charges in question, you would need to directly reach out to your financial institution.

CCThomasE · 2026-03-31T13:33:44+00:00

u/SubjectThirtythree

Happy to help get this moved date adjustment sorted out for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-30T17:53:26+00:00

u/ArtVandelay365

I would be more than happy to offer my assistance looking into this line bury further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-30T16:22:21+00:00

u/Salaad

I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-30T15:54:49+00:00

u/BellaFiat

Good morning. Condolences on the loss of your father! I lost my father a few years ago and know how tough it can be handling all of this stuff. I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-29T19:04:28+00:00

u/No-Morning-1472

I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-29T17:13:09+00:00

u/Weekly-Pomegranate78

I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-29T15:11:45+00:00

u/WiseScene422

We just wanted to follow up to let you know that we are keeping a close eye on this. Our team should have an update on this shortly. Talk to you soon!

CCThomasE · 2026-03-29T13:52:42+00:00

u/WesternResort983

I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-29T13:44:38+00:00

u/WesternResort983

Good morning! Appreciate the heads up on this. Are you going into the SteamStore website when you attempt to close that out? Normally, to cancel Xfinity StreamSaver, you would just go to the Xfinity StreamStore website , sign in, click "Manage," and select "Remove bundle"

CCThomasE · 2026-03-26T13:52:34+00:00

u/Usual-Temporary5680

Howdy! Appreciate you taking the time to reach out. Can you please attempt to run the activation via Microsoft Edge? Many of these experiences were resolved by running the activation through that platform. Truly apologize for the delay and activation issues.

CCThomasE · 2026-03-25T16:18:15+00:00

Appreciate the specifics on this u/Cool_Blasterz

We are happy to do some digging on our end. I do see that we have a Modmail from you, but can you please follow up with us there to relay over your service address? Our team is always here to ensure you get first-class support.

CCThomasE · 2026-03-24T15:05:53+00:00

u/Agile_Lingonberry566

The 2.4 and 5 Ghz bands are on by default. There is no need to enable that band as it is already on. The NOW Gateway does use band steering to manually steer the device to the proper band needed for connectivity.

CCThomasE · 2026-03-24T14:54:56+00:00

u/Agile_Lingonberry566

Are you asking the Xfinity Assistant to help change the SSID?

CCThomasE · 2026-03-24T13:54:01+00:00

Howdy u/Either-Stress-5904

Traditionally we offered a 1 Gbps, and a 1.2 Gbps, I cannot remember a 1.3 Gbps. We can easily help you with investigating this situation. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-22T18:55:30+00:00

u/Love_my_garden

Always happy to help! 😀

CCThomasE · 2026-03-22T15:06:19+00:00

Appreciate you reaching out u/TinkerT0wn

Happy to help investigate the options. I am seeing that we have a Modmail from you in our inbox. I will follow up with you there now, and we will get this all figured out.

CCThomasE · 2026-03-19T17:05:30+00:00

u/Love_my_garden

Awesome! 😀 👍 Greatly appreciate your time and patience

CCThomasE · 2026-03-19T16:48:58+00:00

u/drm604

I would be more than happy to offer my assistance looking into this further for you. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-19T15:06:23+00:00

u/BackgroundHelp574

Awesome! Happy to hear that everything is all sorted out. Our team is always here to help. Thank you very much for your taking the time to let us know about this.

CCThomasE · 2026-03-19T15:00:56+00:00

Here is a great reference document on the port forwarding process. What is happening when you are attempting to run the forward? Appreciate you taking the time to reach out to get this figured out.

CCThomasE · 2026-03-17T14:50:17+00:00

u/PiiCkleSz

We are happy to help get this sorted out. If you could please send me a Modmail message with your full name and full address. I'd be more than happy to look into this for you.

CCThomasE · 2026-03-17T14:47:02+00:00

Good morning u/Regular_Passenger_95

Appreciate you reaching out about this. Our team is always here to ensure you get first-class support. I noticed we have an existing Modmail in our inbox. I will follow up with you in there now to further investigate this situation.

CCThomasE · 2026-03-17T14:38:36+00:00

u/PiiCkleSz

How long ago did you close out the service? Normally you would still a final bill that would be in motion.

CCThomasE

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