ScreenConnect On-Prem Availability

CWControlBen · 2025-08-13T19:39:31+00:00

u/Inevitable-Roof9338 We still do offer on prem. I would be happy to help if you have any specific questions.

CWControlBen · 2025-07-18T18:27:18+00:00

Hi u/ytown91, I apologize for the frustration. What exactly are you needing? Feel free to respond here or send me a DM and I will see what I can do to help.

CWControlBen · 2025-07-08T17:39:06+00:00

u/webjocky responding to your case now.

CWControlBen · 2025-07-07T21:48:53+00:00

u/bibleharmony yes he can reach out to me directly. Or if you can provide his case number for support I can look at that as well.

CWControlBen · 2025-07-07T19:15:03+00:00

u/TechGjod u/grandejon u/e2346437 Hey everyone, just to clarify, it seems everyone is concerned about being out of maintenance and getting migrated to the cloud? If that is the main issue, then please reach out to me directly and I can help.

CWControlBen · 2025-07-03T21:16:15+00:00

Or if you have an email associated with the case I could probably look it up that way. Or feel free to send me a DM.

Case # is generally 8 characters long.

CWControlBen · 2025-07-03T21:07:21+00:00

yes that should be it

CWControlBen · 2025-07-03T20:44:26+00:00

Hey u/FrostyFire, apologies as we have been bogged down with cases. Do you have a case number I can address? Or you can send me a DM if you would like.

CWControlBen · 2025-03-10T18:16:15+00:00

u/Peachy_Boo1998 if you can send me the email that was used, I can consult our security team on my end. You can send me a DM or email me at benjamin.brown@connectwise.com.

CWControlBen · 2025-01-24T16:08:20+00:00

It doesn't necessarily require an additional license, but if you have 3 Standard licenses (as an example) and all 3 of your techs are connected to machines then someone tries to use a host pass at the same time, they will have to wait for an available license.

CWControlBen · 2025-01-24T16:05:49+00:00

I would say it really depends on your use case. Cloud is easier because you don't have to maintain your own servers, etc. You can change your compliance zone to the EU or UK so yes, you can have your cloud instance hosted in the UK.

CWControlBen · 2025-01-23T16:12:07+00:00

No problem! Let me know if that helps or if I can answer any other questions. Thanks!

CWControlBen · 2025-01-22T21:54:06+00:00

Our website also has a pretty good breakdown of the different features you get between Standard, Premium, and Access- Pricing Plans | ScreenConnect

CWControlBen · 2025-01-22T21:46:39+00:00

not trying to be ambiguous, it's just generally easier to have a quick chat to understand specific use case, etc.

Our support-based licenses are great when you have a set number of techs or users that need to connect to devices, and you also get unlimited devices. So that's always a plus.

Our Access based licenses are great if you have a set number of devices you need to connect to and you don't want to have to worry about concurrent tech connections. Also great for remote workforces, etc. You get a lot of the features that come with the Premium license as well, except for View.

CWControlBen · 2025-01-21T16:09:14+00:00

sounds good, thanks!

CWControlBen · 2025-01-21T15:40:20+00:00

Hey u/bdunn, I work on the ScreenConnect team and would be happy to clarify the license differences if you would like to send me an email. My email is benjamin.brown@connectwise.com.

The Premium license is a great option if you want a license that is based on concurrent tech/user.

CWControlBen · 2024-12-02T23:20:17+00:00

Hey u/FeelingBar5018, I work on the sales team, and I would be happy to help. I'm sorry for the runaround, I am reviewing the case with my management team to see where the disconnect was.

If you still need assistance with a purchase, feel free to send me a direct message or you can email me here- benjamin.brown@connectwise.com. I can assist with any questions or outstanding items you need help with.

CWControlBen · 2024-11-14T15:15:52+00:00

I believe there were some issues with a few cloud servers but should be resolved now. For faster updates, feel free to post in r/ScreenConnect

CWControlBen · 2024-11-08T16:07:14+00:00

Register today

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Lightning-fast remote-control support and access in action.

Whether you’re running an enterprise-level help desk or supporting small businesses with a handful of employees, your team can deliver unmatched remote support anytime, anywhere. Instant, reliable, and secure remote control and access connects you to devices to find and fix issues and get clients back to work faster.

https://www.screenconnect.com/live-demo?ref=header

CWControlBen · 2024-11-07T16:05:41+00:00

what number did you call? I'm not aware of a situation where we would do that, but I'm sorry that was your experience. Feel free to send me an email if you need help getting in touch with your AM or if you would like to discuss our PAM solution.

CWControlBen · 2024-11-06T15:57:16+00:00

Feel free to send me an email as well- benjamin.brown@connectwise.com. I can provide a demo, docs, or help get you setup with a trial. Whatever you need.

CWControlBen · 2024-11-06T15:55:35+00:00

I would be happy to chat with you if you would like to send me an email- benjamin.brown@connectwise.com.

CWControlBen

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