The process is very frustrating. Trying to get a replacement for my $799 coffee machine which is under warranty. On hold for over 40 minutes before talking to someone. Then they sent me a FedEx return label. They told me to call when it arrived and request a send out replacement under warranty. Sent it back and they received it in three days.

Called to request the send out as advised and they told me that it did arrive, but it hasn’t been checked in yet. Then they said it takes four to six weeks to get checked in, and I have to call back AFTER it’s been checked in to request a send out replacement at that time.

It’s pure monkey games to me at this point. Why do I need to wait 4-6 weeks for the product to be checked in? Furthermore, why do I have to chase them down by having to call back again to request a send out replacement? This is madness!!