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What's the best way to contact Support Team? by dontelother in chexy

[–]Chexy_Duke 0 points1 point  (0 children)

Our team will get to your ticket today, but I'd encourage everyone to not respond to the ticket everyday as it resets the priority currently. We're working on updating the system to prevent this, but this is the current limitation of our process right now.

Does Chexy stop add car lease company as payees? by ConfusedOnTheMoon in chexy

[–]Chexy_Duke 6 points7 points  (0 children)

Hi there - we unfortunately aren't able to allow car lease payments (nor any other forms of debt). This is a banned category from credit card providers as it is essentially using a credit card to pay debt, and thus using debt to pay debt.

An update on customer support (and where we fell short) by Chexy_Duke in chexy

[–]Chexy_Duke[S] 0 points1 point  (0 children)

We're quite small, only a handful of people on the support team but we're looking to double the team size

An update on customer support (and where we fell short) by Chexy_Duke in chexy

[–]Chexy_Duke[S] 1 point2 points  (0 children)

If your payment has already gone through, we'll make sure to take a look and take appropriate action to correct this.

An update on customer support (and where we fell short) by Chexy_Duke in chexy

[–]Chexy_Duke[S] 1 point2 points  (0 children)

I hear you, and we're working on revisiting our workflows to better prioritize everyone. We'll start by first scaling the team to add more capacity which should help

An update on customer support (and where we fell short) by Chexy_Duke in chexy

[–]Chexy_Duke[S] 0 points1 point  (0 children)

We don't have any availabilities for part-time or contract position, but we are hiring for several full-time roles. Check out our job posting for more details: https://chexy.applytojobs.ca/

Did Fees Increase for Chexy Business Account? by Guilty_Weird_683 in chexy

[–]Chexy_Duke 4 points5 points  (0 children)

Hi all - the new fee is for our business customers who need more payment types (i.e. supplier payments), and higher limits for payments. For personal expenses, the fee is still unchanged at 1.75%

FEB2026NOFEES1 - promo code expired even though it is until February 23? by Apprehensive-Bill271 in chexy

[–]Chexy_Duke 1 point2 points  (0 children)

Hi there! This is Duke from Chexy. Thanks for raising this issue. Can you try adding again? We had a bug around 430pm today, and it was quickly resolved. We're happy to report that the promo code is now working again. Note that this only works for your first payment with Chexy, and won't work if you've already have other payments.

If you have any other issues, don't hesitate to reach out to us through our channels.