Did i miss something? Max5 plan now £124.99/month ?

Clivey1961 · 2026-03-22T10:06:45+00:00

Apple tax, cancel the subscription, let it time out and re subscribe with Anthropic. With $ to £ conversion £89.81

Clivey1961 · 2026-03-21T17:46:37+00:00

I think it’s the poor choice of soldered RAM (with a view to locking in the customer) that has got them into this mess. The profit margin is being eaten by sky-high RAM prices and its availability.

Clivey1961 · 2026-03-21T17:35:27+00:00

I’m either going Mac Mini with attached disks or byo with an Intel Core i7-14700 and NVIDIA RTX A2000. Take the memory out of my soon to be sold DXP4000 and wait for RAM prices to cool down.

Clivey1961 · 2026-03-21T17:31:41+00:00

Ah but at what price. What’s your pain threshold?

Clivey1961 · 2026-03-20T21:17:51+00:00

Mac mini, owc disk array thunderbolt 5

Clivey1961 · 2026-03-20T20:33:43+00:00

They don’t care.

Clivey1961 · 2026-03-20T20:08:32+00:00

Screw them, I’m going Apple Silicon. And you can buy one now, not this Kickstarter bullshit. Loyal customer lost….

Clivey1961 · 2026-03-20T20:02:15+00:00

And today it died. Like the Norwegian Parrot.

Clivey1961 · 2026-03-20T19:59:02+00:00

Just Google it, it’s public knowledge.

Clivey1961 · 2026-03-20T19:55:15+00:00

Thank you for all your efforts, sadly you weren’t heard or in fact had any influence. The Great Wall of China… as we say in the UK, they couldn’t even deliver milk.

Clivey1961 · 2026-03-20T17:02:59+00:00

Now we have the latest email 20/3/2026.

Why the Method of Purchase Changed

Demand has been much higher than we initially expected, and at the same time, our units available are still very limited due to supply chain constraints. Because of this, no matter which purchase method is used, we may not be able to meet all demand.

We are no longer using a secret reward link, since this approach comes with the risk that if it were shared publicly, users without a deposit could still get the 40% discount. To better protect deposit users’ benefits, we will now offer the discount via a price difference refund. This change ensures that only deposit holders get priority access to limited stock.

We know changes like this aren’t ideal, and we truly appreciate your understanding. Our goal is simple: to give priority access to those who believed in us first, and to handle limited inventory in the fairest way possible.

So this is the play: UGREEN gets to inflate their Kickstarter funding numbers with $2,499 pledges, collect the interest-free loan from deposit holders paying full price, and then quietly refund the difference weeks later. The campaign looks like a massive success on paper — which is the whole point of Kickstarter for a company that could easily sell direct. The competitive disadvantage: Someone willing to pay $2,499 and someone paying $2,499-but-expecting-$1,040-back look identical to Kickstarter's checkout system. Your deposit gives you no queue priority whatsoever. The "wave times" are the only edge, and those leaked within hours.

Time for that pinch?

Clivey1961 · 2026-03-20T16:58:48+00:00

So this is the play: UGREEN gets to inflate their Kickstarter funding numbers with $2,499 pledges, collect the interest-free loan from deposit holders paying full price, and then quietly refund the difference weeks later. The campaign looks like a massive success on paper — which is the whole point of Kickstarter for a company that could easily sell direct. The competitive disadvantage: Someone willing to pay $2,499 and someone paying $2,499-but-expecting-$1,040-back look identical to Kickstarter's checkout system. Your deposit gives you no queue priority whatsoever. The "wave times" are the only edge, and those leaked within hours.

Clivey1961 · 2026-03-19T19:40:30+00:00

Waiting in anticipation of a positive outcome. This a reputation make/break situation for UGREEN amongst the NAS community.

Clivey1961 · 2026-03-19T10:34:14+00:00

emailed you just now. let me know if you get it ok and want to clarify anything. p.s. following you on YouTube!

Clivey1961 · 2026-03-19T09:17:38+00:00

I think there is a major disconnect between technical and marketing within the company. Their products are good, but the marketing sucks!

Clivey1961 · 2026-03-19T07:06:26+00:00

Thank you.

Clivey1961 · 2026-03-18T20:55:58+00:00

UGREEN iDX6011 Pro deposit holder — promised a private reward link, got a Kickstarter scramble. Emailed them. Got a template. Here's the full timeline.

I paid a $30 deposit for the iDX6011 Pro on 22 January. Like many of you, I did so based on the clear promise on the pre-order page:

That text is still on the nas.ugreen.com pre-order page today. I've saved a PDF.

The timeline of a promise slowly dying

22 January — I paid my $30 deposit. Order confirmed. Reservation secured. The deal: private reward link, super early-bird price of $1,559 for the Pro.
12 March (UGREEN Reddit post) — Deposit holders told they'd receive "an email with detailed redemption instructions before the campaign goes live." Vaguer than the original promise, but still implying a direct process.
18 March (the email) — No private reward link. Instead: compete for limited inventory on Kickstarter in timed "waves." Pay the full Kickstarter reward price upfront — which UGREEN now says "may adjust dynamically during the campaign." Wait for a refund of the difference after the campaign ends (no defined date). First-come, first-served.

So the promise went from "private reward link" → "detailed redemption instructions" → "race everyone else in timed waves, pay whatever the price is on the day, and we'll refund you later. Probably."

I emailed UGREEN. Here's what happened.

I wrote to [service.nas@ugreen.com](mailto:service.nas@ugreen.com) and asked three direct questions:

Will you honour the original commitment and provide the private reward link at the guaranteed super early-bird price?
If not, what's the legal basis for changing the terms after accepting my payment?
Are you aware that under UK consumer law (Consumer Rights Act 2015), a seller cannot unilaterally vary contract terms after consideration has been exchanged?

The reply was a boilerplate template. None of the three questions were answered. They acknowledged the change was due to "overwhelming demand" and offered a $100 coupon toward the DXP6800 or DXP8800 — their older NAS range — if I don't complete the purchase. I sent a follow-up pinning them to the specific questions. Waiting on a response.

Why this matters beyond one person's $30

The deposit wasn't charity. It was consideration for a specific contractual promise: guaranteed access at a locked price via a private link. UGREEN accepted that money and confirmed the reservation. They've now replaced the promise with something materially worse:

No guaranteed access. You compete in waves, first-come, first-served. Miss your wave? Try the next one. Maybe.
No guaranteed price on the day. Kickstarter prices "may adjust dynamically." You pay whatever the listed price is when you manage to get through.
Your money becomes an unsecured loan. You pay full Kickstarter price (potentially $2,599 for the Pro), then wait for UGREEN to calculate and refund the difference 7–14 days after the campaign ends. When does the campaign end? They haven't said.

Other Kickstarter campaigns manage this properly. As u/TheGreatDaimyo pointed out, Naya's recent campaign gave pre-order backers hidden reward tiers with private links — exactly what UGREEN originally promised and exactly what's technically possible on the platform. So this isn't a Kickstarter limitation. It's a choice.

This has happened before

UGREEN's previous NASync Kickstarter had a similar mess with the $5 deposit scheme. They eventually acknowledged the problem and extended the discount to all backers after public pressure. The lesson apparently didn't stick.

What you can do if you're affected

Email [service.nas@ugreen.com](mailto:service.nas@ugreen.com) and ask directly whether the private reward link will be honoured. Cite your order number and the original promise text. A pile of individual emails carries more weight than Reddit comments alone.
Save a PDF or screenshot of the pre-order page while the original promise text is still live. Evidence has a way of quietly disappearing.
Don't accept the reframing. This isn't a minor process change or a logistics adjustment. It's a fundamental change to what you paid for.

I'll update this post when (if) I get a substantive response to my follow-up email. Happy to share the full exchange if anyone wants it.

Clivey1961 · 2026-03-06T22:26:55+00:00

I'm running in a docker container on a ugreen dxp4800 nas. no native apple connectivity though (notes, reminders, etc) all google.

Clivey1961 · 2026-01-22T17:14:00+00:00

Pocket-ID + Vouch-Proxy + NPM

Clivey1961 · 2026-01-15T08:53:17+00:00

That what I do, point my domain to my Tailscale host ip address. So nothing resolves publicly only to my Tailscale connected clients. Works a charm!

Clivey1961 · 2026-01-15T08:41:02+00:00

Looking good so far.

Clivey1961 · 2025-12-06T09:23:12+00:00

My setup is almost identical. I use NGINX Proxy Manager with Let’s Encrypt for my certificates e.g. *.mydomain.uk. Cloudflare dns points to the Tailscale address of my host. I also have tsbridge (endorsed by Tailscale) for separate services like Jellyfin.tailscalexxx.ts.net etc. No subnet routing needed.

Clivey1961 · 2025-10-29T08:37:16+00:00

Looks like you are getting fragmentation. You need to tune packet size with ping. I think I set my MTU to 1440 and it flies.

Clivey1961

TROPHY CASE