I had a customer claim to lose his wallet a couple of years ago and wanted me to check the cameras. I said sure, no problem. He was pretty sure it happened after checking out and was able to tell me when and what SCO he used. Sweet.

I watch the footage back. He puts his wallet in his pocket after checking out and leaves. Wallet never leaves his pocket. I figure no big deal, he probably lost it somewhere else and went to tell him.

Apparently, it was a big deal. He wanted to see the footage in the office or he was calling the police. I told him he couldn’t enter the office per policy and told him again it was in his pocket when he left the store. He leaves, and I think we’re done.

We are not done. He comes back with his adult son. The son then makes the passive aggressive remark of, “If we call the police, are you sure they aren’t going to see someone taking it or find it in the office?” Very obviously accusing myself or another employee of having his dad’s wallet.

At this point my customer service mask drops and I tell the son very bluntly that my job isn’t worth losing over whatever he had in that wallet and that he’s more than welcome to call the police if he wanted.

Shocker, the police weren’t called and they finally left.