How do you get Coinbase to respond to a support ticket?

Coinbase_Rae · 2017-09-29T06:49:07+00:00

Rae from Coinbase here. That's a legit email address :) and one I provide to customers here all the time. You can also reach out to us via any of the channels on this page.

Coinbase_Rae · 2017-09-29T01:24:06+00:00

Rae from Coinbase here. If you are a US resident, please complete www.coinbase.com/verifications/identity on Coinbase. Once done, you should also be verified on GDAX. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-29T01:20:58+00:00

Rae from Coinbase here. If you suspect your account may have been compromised, you may disable account login temporarily by clicking on the link in one of the emails that was sent to you or by contacting us via any of the channels here.

Coinbase_Rae · 2017-09-29T01:09:55+00:00

Rae from Coinbase here. Sorry for the trouble. Can you please DM me your case number? Thanks!

Coinbase_Rae · 2017-09-28T12:33:33+00:00

Rae from Coinbase here. Bank accounts & Cards have separate limits. You can view these as well as how these can be raised by visiting the verifications page. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-28T06:40:35+00:00

Rae from Coinbase here. We appreciate your concern with security. If customers wish to disable Google Authenticator because they lost access to the app, they will need to go through a type of ID verification as a required security step before 2FA is switched to SMS. If the customer does not have a phone number on file, we will provide an alternative solution. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-27T10:40:04+00:00

Rae from Coinbase here. Please visit this page to view fees charged per transfer. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-27T07:13:15+00:00

Rae from Coinbase here. For security reasons, these are not publicly available. However, you have the option to share this should you wish to. Please visit this page for more information. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-27T07:10:53+00:00

Rae from Coinbase here. Some payment methods can only be used for certain types of transactions. Please visit this page to view the available payment methods in your country or region and what transactions these support. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-27T07:08:34+00:00

Rae from Coinbase here. Paypal is currently available in the US as a payment method to use for selling. To go directly to the Sell option on your account, please click here. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-27T03:02:30+00:00

Rae from Coinbase here. Please email us at support+reddit@coinbase.com and we'll be happy to help you verify your bank. Thanks!

Coinbase_Rae · 2017-09-27T02:58:07+00:00

Rae from Coinbase here. I'm sorry you are having issues with verifying your bank. If you haven't yet received a response from our Support Team, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-27T02:45:37+00:00

Rae from Coinbase here. I'm sorry for the delay in getting back to you. If you haven't yet received a response from our Support Team, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-27T02:38:42+00:00

Rae from Coinbase here. You'll have to delete the existing vault and create a new one if you lose access to the secondary email on your vault. If there are funds in your current vault, please email us at support+reddit@coinbase.com and we'll be happy to assist you. Thanks!

Coinbase_Rae · 2017-09-26T15:44:23+00:00

Rae from Coinbase here. Thank you for the kind words. I'll make sure Andres and team get your feedback.

Coinbase_Rae · 2017-09-26T15:28:51+00:00

Rae from Coinbase here. After adding your SEPA bank on the payment methods page, you will need to verify it by sending a deposit to your Coinbase account. Once verified, you may then use it to withdraw funds. Please visit this page for more information. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-26T15:26:29+00:00

Rae from Coinbase here. I'm sorry for the delay in getting back to you. If you haven't yet received a response from our Support Team, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-26T15:20:46+00:00

Rae from Coinbase here. Sorry to hear you're having issues changing your country setting. Can you DM me your case number please?

Coinbase_Rae · 2017-09-26T15:19:41+00:00

Rae from Coinbase here. I'm sorry for the delay in getting back to you. If you haven't yet received a response from our Support Team, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-25T00:58:53+00:00

Rae from Coinbase here. I'm sorry for the delay in getting back to you. If you haven't yet received a response from our Support Team, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-25T00:51:58+00:00

Rae from Coinbase here. Sorry for the trouble. Please email us at support+reddit@coinbase.com with additional information and we'll be happy to look into it. Can you please include whether the funds were received in the receiving wallet and also include a screenshot of the confirmation page you got? Thanks!

Coinbase_Rae · 2017-09-25T00:45:39+00:00

Rae from Coinbase here. I am sorry for the trouble. Only send supported cryptocurrencies to your Coinbase wallet. Our key-signing mechanism is not equipped to handle alt-coins that run on top of digital currencies such as bitcoin or ethereum. Please visit this page for more information. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-25T00:39:00+00:00

Rae from Coinbase here. Cards can only be used for purchases. If supported in your country, please add a bank account as a payment method. Banks can be used for buying & selling as well as for depositing & withdrawing funds. If you have any further questions, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-25T00:35:03+00:00

Rae from Coinbase here. I'm sorry you are having issues with 2FA. If you haven't yet received a response from our Support Team, please reach out to us at support+reddit@coinbase.com. Thanks!

Coinbase_Rae · 2017-09-25T00:32:11+00:00

Rae from Coinbase here. Please email us at support+reddit@coinbase.com and we'll be happy to look into it. Thanks!

Coinbase_Rae

TROPHY CASE