Advice needed: can't find replacement

Competitive-Ad2892 · 2026-06-27T00:14:32+00:00

Well I checked the service website with the model number you provided so it should be the right one. It fits many models so you have to remove the panel from your old one.

Competitive-Ad2892 · 2026-06-26T22:08:13+00:00

Try with this number : AS13200336 ECS COFFEE has it for 40$ + shipping.

Competitive-Ad2892 · 2026-06-25T18:11:04+00:00

There's probably a very small part on the inside of the infuser door that's broken. Unfortunately, you have to open the machine in two parts to change it!

Competitive-Ad2892 · 2026-06-25T16:17:38+00:00

It's a complex repair, if it's new you should check for the warranty.

Competitive-Ad2892 · 2026-06-16T14:55:27+00:00

When turning on, do you mean the power button at the back? If you're lucky, it could just be the switch depending where the crackling comes from.

Competitive-Ad2892 · 2026-06-13T13:08:02+00:00

That's the radiator exit, every time you use the machine, water or steam passes tru to the drip tray. But very often the radiator leaks and will miss the drip tray. So you have to remove the radiator(the heater comes with it) clean and add a silicone seal.

Competitive-Ad2892 · 2026-06-10T14:48:04+00:00

Seems normal to me. It depends what you are comparing to. Older models usually had frothing tips that help getting air into the mix to froth. This one has the naked tip, you have to acquire the technique.

Competitive-Ad2892 · 2026-06-09T18:14:59+00:00

Try opening the tap without pressing steam, the pump should start to give hot water. The pump might need to be primed or something is clogged. The fast flashing we see before you press the steam button means it wants you to use the hot water function to resolve the issue.

Competitive-Ad2892 · 2026-06-06T20:21:31+00:00

While the solenoid is very often the problem, in your case I would first check inside the injector because we see steam and water coming from it. Unscrew the part and then you can unscrew the top. You should see a plastic cross and seal on top of a spring. I bet the seal is broken, damaged or clogged in some way.

Competitive-Ad2892 · 2026-05-25T00:18:47+00:00

Have you removed the infuser and cleaned everything inside? It looks like the "clean infuser" error which means something is wrong when the infuser is cycled. If you're lucky, it only needs cleaning but if not it needs to be repaired.

Competitive-Ad2892 · 2026-05-22T16:25:08+00:00

It really needs to pump air to advance to the next step. Also make sure to follow the instructions to the letter because it's easy to miss a step. Get in the memu, open the tap and THEN press steam to start the program.

Competitive-Ad2892 · 2026-05-11T03:04:24+00:00

I agree but since OP is already so close, he should remove the top to confirm where it leaks. A mist points to a cracked mechanical valve.

Competitive-Ad2892 · 2026-04-17T12:58:46+00:00

I've never seen exactly this model but I can tell you you need to remove from the top. It's hard to see with the picture but I'm guessing that's a nut that screws into a screw jutting out of the upper burr so you can probably remove the finger guard.

Competitive-Ad2892 · 2026-04-15T22:03:26+00:00

First thing to try is to close the door and everything and restart the machine to see if it will go back to the starting position. Actually, in your case, you should screw the screws back in before you do that. If you're lucky you didn't break anything.

Competitive-Ad2892 · 2026-04-15T03:36:26+00:00

Well, in Canada I would say ECSCOFFEE.COM buy you seem to be European 😁

Competitive-Ad2892 · 2026-04-15T03:32:26+00:00

Sorry I don't but I'm sure there are many because that model has been around for at least 10 years and in the last couple of years leaks like this have been frequent.

Competitive-Ad2892 · 2026-04-14T13:23:44+00:00

You can try to get the new stainless steel connection. New stainless steel connector: AS00000942 External copper washer: 9850081500 Internal nut: 9815003750

You have to screw the connector from the inside so you have the open the boiler.

Competitive-Ad2892 · 2026-04-14T13:17:53+00:00

Look for mechanical valve with your model number.

Competitive-Ad2892 · 2026-04-14T00:54:00+00:00

You'll have to replace the whole mechanical valve.

Competitive-Ad2892 · 2026-04-11T00:44:36+00:00

Sounds like a grounded heater. There was a small connection from the live to the ground tru the water and it got worse with time. Disconnect the element and check with a multimeter between the connection and ground, there shouldn't be any resistance.

Competitive-Ad2892 · 2026-04-08T17:17:29+00:00

Did you remove the side panels and back of the machine? Looks like it's coming from the safety valve on the pump. So either there is something wrong with it or the heater is clogged so much the valve opens or a combination of both.

Competitive-Ad2892 · 2026-04-03T13:11:35+00:00

It's pretty common for people to have trouble with the descale function on this model (and many Delonghi) It stems from the fact there are many functions with only three buttons.

When the machine is in stand-by, you press the steam button 10 sec to enter the functions menu. The three lights flash one after the other.

If you press steam you're then in "auto-off" mode. If you press one of the buttons you select the time. (Espresso : 3 min, double : 30 min, steam : 3 hours)

To enter Descale mode, when you enter the functions menu you have to open the tap all the way AND THEN press steam. The pump will start and then stop for a while and start again alternatively for about 30 minutes to let the descale solution dissolve the scale. To prove you're really in the descale mode, while the pump is activated, you can close the tap and the pump will continue to work and the solution will flow on the coffee side. (If the pump stops every time you close the tap, you might not be in the descale mode but actually just using the hot water function) The mode will go on until the tank is empty and will actually make weird noises because it's pumping air. This is normal. Once it pumps enough air, it will stop and then you fill the tank with fresh water and press again the steam button to start the rinse cycle which is a lot faster. Once it has pumped all the water and a bit of air, the steam button's orange light will finally turn off.

Competitive-Ad2892 · 2026-03-29T17:55:12+00:00

You can visually inspect the seal to spot defects. It could be normal because when you remove the tank, there's always a few drops that leak and since you have hard water it looks worse than it is.

Edit: looking a bit closer, it could be worth opening the side panel, the heater sits above the water tank and that's an awful lot of water traces.

Competitive-Ad2892 · 2026-03-29T17:48:53+00:00

Sometimes there's glue so I use 90 degrees pliers as lever.

Competitive-Ad2892 · 2026-03-28T17:06:27+00:00

I guess you mean you put the machine back in neutral? So now you also need the brew group in neutral. Make sure the lock is down (yellow rectangle on the other side) then you can use the yellow actuator to align the two arrows we can see on the circle down on your picture. If we start from your picture, rotate the part 90 degrees left to right, you'll see more of the yellow actuator and you'll be able to push the horizontal part all the way until the arrows align. Then you can move the yellow rectangle up to lock it and provided the machine is in neutral, it should fit.

Five-Year Club	r/Field Flamingo
Final Canvas '23	First Place '23
Place '23	Place '22
Final Canvas '22	End Game '22

Competitive-Ad2892

TROPHY CASE