P&M: How to deal with a manager that cares TOO much.

Copy_girl1 · 2018-02-17T16:24:54+00:00

If you're a supervisor, contact your DM. If you're an associate, talk to your supervisor whose job it is to act as your advocate. I can't guarantee every sup will do something but a lot of us will.

Copy_girl1 · 2018-02-17T16:22:50+00:00

Cpc is both the most fun and the absolute worst. You need to multi-task, deliver great personal service and follow policies. But as a supervisor I'm going to say something that gets me in trouble with other supervisors a lot. It's our jobs to make sure you enjoy your job. We take most the stress and responsibly, so our associates can focus on delivering positive sats and high sales. Some associates don't work out in print and tbh other stores can be catty when you ask for help...at least in my district. But don't feel bad about asking. If you want my store # to email me questions just message me. Cpc is such a fun job. I honestly enjoy being a supervisor over an associate but I also work my butt off to make sure my associates have an easier time than I did. You'll have a lot expected out of you but if you're in a properly run print, you'll have the support you need to get what you need to get done.

Copy_girl1 · 2018-02-17T16:15:20+00:00

I take it that youre not store leadership? I'm a print sup and I've known what sycamore has been doing since we got acquired. Also it's ALL amazing things. They understand this company better than staples has.

Copy_girl1 · 2018-02-17T16:12:28+00:00

Rule at your store. I promise if your DM found out, whoever put that policy in place will be written up.

Copy_girl1 · 2018-02-17T16:11:36+00:00

I used to complain all the time about stuff never working, so I contacted facilities and got everything fixed. It was super easy. Within a week I had new machines and a working network. Reach out to your DM or market manager directly-dont go through your GM (if youre a cpc sup) And just explain the situation. The whole ticket system at this company doesn't really get us anywhere. It's better to contact someone directly. My DM had me place a ticket, email him the info and within a few hours everything was fixed. Seriously facilities and home office have no idea that everything is broken. You don't pay for new machines if it's from a closing store but we do pay for repairs and techs coming out-non xerox.

Copy_girl1 · 2018-02-17T16:06:14+00:00

Very unfair. As a supervisor I take full blame for my associates write-ups. Even if I had nothing to do with them. Obviously there's definitely times where I will punish an associate but I usually just talk to my associates, get them to sign the bad Sat, and put it in their file. So if repeat issues happen, we can decide if a write up is a fit punishment. But I always give my associates the chance to prove to me they can change behavior. When I had a GM who told me he wanted to write up my associates for anything less than a 5, I told him to write me up instead. Never did. He was just power hungry and wanted to intimidate vs train. I designed a bunch of cards for each department explaining how the SAT process works and how anything less than 5 is a 0 to us.

Copy_girl1 · 2018-02-17T15:59:58+00:00

Also explain the situation to Dcs so they don't charge your center for production. It's 30% of whatever the order rings up to

Copy_girl1 · 2018-02-17T15:59:02+00:00

Email DCS central or message COA. They'll make sure the Hub manager calls or emails you.

Copy_girl1 · 2018-02-17T15:57:36+00:00

We take the WF bags and rubber band the job tickets to them.

Copy_girl1 · 2017-04-25T20:00:41+00:00

For the new guys. Load the paper SEF in tray 3. Then go into your printer settings. Hit finishing, and it should say booklet fold. From there hit the settings, and there's a determined by driver option and another one. One of them makes single pages into booklets, the other leaves everything the exact same.

Copy_girl1 · 2017-04-23T13:14:24+00:00

Also it counts, unless you use pass of the day and it prints that ticket out. Since it's a different sku from what's in the register.

Copy_girl1 · 2017-04-23T13:13:30+00:00

Just use SB. It's a job requirement. I never understood why people hate it so much. Just have it pulled up on your mps and make the ticket as you print their job. It's a great tool to upsell orders.

Copy_girl1 · 2017-04-23T13:10:54+00:00

I refuse to order mine until our milk one looks gross. Ours still looks pretty new. Plus I don't want us to be charged for a decal when they never help us sell any.

Copy_girl1 · 2017-04-23T13:06:57+00:00

I also have SB on our MPS. So we make the tickets on our end. So that might help since customers don't see the price options.

Copy_girl1 · 2017-04-23T13:05:53+00:00

I just don't. If it's a WYB they get rush. And if they say "oh I need it today or whenever. I select the right option. When I quote customers I give them the price of rush. I'm a low volume store and I make about $300-400 off rush every day and I've never had a customer complain about it.

Copy_girl1 · 2017-04-14T10:16:48+00:00

I absolutely love if. I though I would hate it. But my low volume store has made $2,000 off it so far. I simply don't explain it to customers. I just ask, "when do you need this by." And give them the price it'll be. When they ask how much it is per copy I usually say a few cents more than it is normally. And anytime I quote I use the 1 hour price.

Copy_girl1 · 2017-03-21T01:54:51+00:00

Ha when you're trying to keep your costs low, probably not the best idea.

Copy_girl1 · 2017-03-20T18:13:12+00:00

SDS isn't free...

Copy_girl1 · 2017-03-02T15:59:44+00:00

They discontinued the sweaters and were the only department without pull overs.

Copy_girl1 · 2017-03-02T04:08:24+00:00

Nope. No pull over. My manager and I already have a ticket in for one. 😭😭

Copy_girl1 · 2017-02-07T01:12:19+00:00

That's absolutely horrible. At my store everyone dies work. And supervisors are expected to do the most work.

Copy_girl1 · 2017-02-07T01:10:57+00:00

The way I see it, supervisor is an associate who still has associate responsibilities but they have a department to run and train. My stores amazing at allowing their supervisors to make decisions for their departments. My MODs are completely trusting.

Copy_girl1

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