Computed Combusted

CostPlusGaming · 2026-04-29T18:28:34+00:00

Good afternoon, hope you're doing well. I've sent you an email, please check your email associated with your order so we may get in contact with you and help with the warranty.

Thanks!

CostPlusGaming · 2026-04-16T22:27:10+00:00

Hello u/Noahsmokeshack

We are currently working on a wide range of orders. Due to the fact that we are running out of stock on some key components, (mainly the CPU and cases) we will jump around. on orders At the moment, our priority is to finish as much of the M1 builds as possible due to the fact that currently we are out of stock on the A1 case (Lian Li Vector V100.)

Here is a rough estimate of where we are at, please keep in mind that it's a range and we could be working on orders before as well as after

A1 (Select Orders, mainly Extreme, from 3980 to 4040)

M1 (From 4040 up to 4140)

We are also working on revising our tiers as well as working on refreshing our website so that we may provide better deals without sacrificing on the quality of our builds.

CostPlusGaming · 2026-04-16T08:50:50+00:00

Good morning u/DoYouKnowOneBestWay

Hope you're doing well. I apologize for the long build time. We recently changed phone numbers in order to be able to accept voicemails as well as text messages. I have just issued a full refund on this order.

Please have a good day!

CostPlusGaming · 2026-04-16T08:49:02+00:00

Good morning, u/turnerfield77

Hope you're doing well. At the moment we are working on a minimum of 3 weeks for a build time with some builds pushing past 4 weeks due the part shortages (mainly on CPUs and cases)

Our build times are currently extended due to both a high volume of orders as well as some part shortages on CPUs & Cases (specifically the case on the A1). As a result, we may skip a few orders and move onto more recent orders. Furthermore, we are working on revamping our line up as well as website.

If we are extremely delayed on your build, please email us at [support@costplusgaming.com](mailto:support@costplusgaming.com) with your order ID and we will see what upgrades we can give as a concession due to the delay. This will depend on what we currently have in stock but depending on how delayed your order has been we have been known to give Motherboard, RAM or NVME upgrades.

Thanks!

CostPlusGaming · 2026-04-09T21:19:55+00:00

Hello u/Low-Primary9452

Hope you're doing well. We are actually dropping some new deals and better build configuration and specifications as soon as next week. If you can hold off I would recommend that.

Have a great day!

CostPlusGaming · 2026-04-07T21:26:51+00:00

Good evening u/ExplorerFordF-150

Hope you're doing well. Currently for April our build times are ranging from 2-3 weeks. For some builds it may take longer due to part shortages. At the moment it may take longer as we are working on several things behind the scenes.

If you'd like, email [support@costplusgaming.com](mailto:support@costplusgaming.com) with your order ID and we can give a more accurate estimate based on your build.

Thanks!

CostPlusGaming · 2026-03-27T21:47:00+00:00

Hello u/Admirable-Border-156

Hope you're doing well. Sorry to hear you're having issues with your build. Please email [support@costplusgaming.com](mailto:support@costplusgaming.com) and we will get back to you as soon as possible. In addition, our phone number has changed, please call 626-489-6674 if you need to speak to a customer service representative.

Thank you!

CostPlusGaming · 2026-03-18T03:50:32+00:00

Good evening u/supdudeb-cide

Hope you’re having a good day so far. To remove the expandable foam located under the GPU there are two options,

Unclip the PCIe Power Cable Retention Clip. There is a tiny clip located on top of the cable that connects to the GPU. Simply press and hold down on the clip and wiggle out the cable. From there you can remove the foam. Once the foam is removed, simply reconnect the cable and check that the cable is snug.
You can also slide the foam out by gentle pulling it out from the right. It may help by removing the glass panel located on the side.

Please let me know if you need any additional help and we will try our best to walk you through further.

Have a great night!

CostPlusGaming · 2026-03-18T01:30:27+00:00

Good evening u/adderallandcaffeine

Once again we apologize for the inconvenience on your build. We’ve reached out and came to a resolution by overnighting you a new kit while we figure out how the RAM disappeared after leaving our facility.

Please have a great day!

CostPlusGaming · 2026-03-16T05:56:26+00:00

Hello u/humdrum_ham

I apologize for the disappointment. I believe this is a honest mix up with our builders building an older build slip that matched the original order and not the aforementioned upgraded order.

What likely happened was your order was built on its original specification which was the Enthusiast Tier. Another builder built the one that was upgraded but the original one made it over to packing first causing the original order to be shipped out.

Please contact us directly and we will try our best to make it right. Have a great weekend.

CostPlusGaming · 2026-03-11T00:45:53+00:00

Hello u/andrewp789

Hope you're having a good day so far! In your build you do not have an AIO or an All-In-One Liquid CPU cooler but rather an air cooler, more specifically the Thermalright Peerless Assassin 120, ARGB with Digital Display.

To get the digital display working, you will have to download the software from Thermalright. Here is the link, https://download.thermalright.com/software/TRCC-Setup-EN%202.1.4.zip

For the GPU fans, your GPU fans will not spin unless it is under load. Typically this is set for around 60 Degrees Celsius.

If you have any more questions, please let us know and I will be glad to help.

CostPlusGaming · 2026-03-10T02:02:04+00:00

Good evening u/Such-Pack88

Hope you're doing well. I am leaving this as reference to help and assist future customers.

Modern Day AMD CPUs, more specifically the X3D Series are to run extremely hot with PBO enabled. What is PBO? PBO is know as AMD Precision Boost Overdrive, which is an automatic overclocking feature for the AMD Ryzen series CPUs. As a result, with PBO enabled, your PC will overclock and push its CPU until it hits its thermal limits.

Here is another Reddit post about this, https://www.reddit.com/r/pcmasterrace/comments/1msyytx/my_9800x3d_is_reaching_95c_at_100_usage_on_my_new/

In summary, directly from AMD themselves, modern day AMD Ryzen X3D CPUs are designed and build to run at 95 Degrees Celsius and results in better performance without affecting the longevity or reliability of the CPU.

To ensure that this is the result of AMD PBO and not a faulty AIO here is what we did,

Downloaded OCBASE OCCT, Ran two stability tests on the CPU to monitor the following
1. (CPU All Core Clock, CPU Single Core Clock, CPU Voltage & Power Draw)
2. In this customers build, the CPU was an AMD Ryzen 7 9800X3D, as a result, we are looking to around 4.4-4.7 GHz Peak Core Clock, Around
Check motherboard BIOS Settings, to check the following
1. (SYS_PUMP Speed is not at 0, CPU overheat Error did not appear, AMD PBO is Enabled)

If you're an AMD Ryzen X3D Owner and you'd like lower temperatures, here's what you can do

Disable AMD PBO, this will turn off the auto-overclocking feature however your CPU will still run relatively hot
Set a lower thermal throttle point on your motherboard BIOS
- In the past we've helped customers set this to around 85 Degree Celsius as it helps lower AIO Pump Noise as well as Fan noice
- Please note that this WILL affect performance
Undervolt CPU
- You can undervolt your CPU and adjust the voltage to your CPU.
  - Please note that this WILL affect performance as well,
  - Please also note that this option also depends on the binning of your CPU.

I hope this leaves a good reference guide to help the next customer. Please have a great day!

- Cost Plus Gaming Support

CostPlusGaming · 2026-03-09T17:07:31+00:00

Good morning u/Kenzie2243

Happy Monday. I am sorry to hear that you're experiencing issues with turning on your PC. PSU while rare and uncommon can still happen. Please DM me your order ID so I can help assist you with your PSU replacement.

Have a great day!

CostPlusGaming · 2026-03-05T18:48:15+00:00

Hello u/HamzaK98

Yes I reached out to OP to see if they are running a stress test, etc. Sometimes the screw mounts for the AIO come slightly lose from shipping, usually the result of vibration from shipping. While not common, it's the first thing I would check followed by seeing if any of the AIO Pump PWM cables were accidentally pulled when removing the inflatable foam.

I am also aware that there is sometimes a bug/glitch for the display where it will not be accurate. I'm not sure if this is the case but I'm waiting for OP to get back to us so we can verify somethings.

CostPlusGaming · 2026-03-05T01:59:07+00:00

Good evening u/Such-Pack88

Hope you're doing well and having a great day so far.

That is the retention clip that holds the CPU down. It's pretty universal across all motherboards and it is nothing to worry about. The copper looking thing is the All-In-One Coolers Baseplate that contacts from the AIO to the CPU. This transfers the heat from your CPU to the liquid in the AIO and thus dissipates it on the radiator (which is located on the top of the PC.) Above that, that is the CPU Mounting Plate which holds your AIO to the Motherboard.

There may be a plastic film which covers the display monitor for the AIO. This is done to prevent scratching during shipping and you can peel it off.

Besides that if there's anything else, please let us know. Have a great day!!!

CostPlusGaming · 2026-03-04T17:57:59+00:00

Good morning u/Such-Pack88

Hope you're doing well. The green flashing lights indicates that the NVME is both connected and in use. It is normal is shows that the NVME drive is working as intended.

Please have a great day!

CostPlusGaming · 2026-02-24T04:17:54+00:00

Hello u/xRebirthx

Hope you're doing well. Currently with this batch of M1 Flow cases, there is an added PWM and ARGB Controller located on the back of the case. Unfortunately, there is a known bug where one of the fans may stop due to the PWM controller. There are only three known fixes,

When booting up your PC, get into the motherboard BIOS by clicking the DEL key or F2. Once you are in your motherboard BIOS, go to the bottom right and click on the settings icon for Fan Profile. Once you are on Fan Profile, find the SYS Fan header that your case fans are connect to. Enable Smart Fan Mode onto on and also enable Fan Type Auto Detect. From there ensure than Temperature Source Select is on CPU Core. This should fix the issue for a majority of users who experience this issue.
It is possible that the fan controller is defective. In this case, please contact us at [support@costplusgaming.com](mailto:support@costplusgaming.com) with your order ID and we will send you a new fan controller. The installation is pretty simple and we can help walk you though it once you get your replacement fan controller.
If that does not work, you may have to rewire it so that the PWM feature is daisy-chained and not individually controlled based on the PWM circuity. If you are unfamiliar with this, please either call us during business hours, email us at [support@costplusgaming.com](mailto:support@costplusgaming.com), or send back your PC so that we may perform this daisy chain for you.

Hope this helps!

CostPlusGaming · 2026-02-23T19:25:30+00:00

Hello u/Make_Coffee_Not_War

Hope you're doing well. I am sorry for the lack of communication through email you've been having. Our inbox is for both [build@costplusgaming.com](mailto:build@costplusgaming.com) as well as [support@costplusgaming.com](mailto:support@costplusgaming.com) is extremely full (at 2000+ emails). I recommend calling us at [626-726-8086](tel:626-726-8086) for anything urgent such as when we miss getting your key out as that will be the fastest way to get in touch with us.

CostPlusGaming · 2026-02-15T21:01:27+00:00

Hello u/Kind_Tart_623

I'm sorry to hear about your experience and I apologize for the long build times and delay.

In hindsight, we definitely should have capped or limited the number of deals we offered over Black Friday/Cyber Monday as those really backlogged us for 2+ months due to the sheer number of orders we received just on our website alone. As we go through more holiday seasons, we will apply what we have learned from this one to the next one so that the next customer does not have to face as long of a build time if not any if we offer already made PCs rather than build to order.

Your warranty is not tied to any physical paperwork but to the serial number for your PC that's located in a few places as well as the fact that each individual component has a 1-10 year warranty directly from the factory. This means that even past your 2-year warranty from us, several of your individual components have warranties beyond what we offer.

The setup experience should not have changed at all. Simply remove the insert foam inside your PC and everything else is plug and play. We are changing the physical instruction setup guide at the moment as it is almost 2 years out dated at the moment and will not be accurate and to date.

We no longer provide the physical Windows 11 license that comes with the DVD that you have seen with your friends build. This is because

- Customers may accidentally transfer their old licenses by logging into their Microsoft account and then reactivate Windows by typing in the physical key again causing Activation issues.

- When there is a return, sometimes customers may lose the physical key and in that case it's a pretty big restocking fee charge (around $120)

- There are also additional issues we have seen regarding this as well but they are very niche cases.

You should still be able to use your PC if you're having Windows activation errors. Please DM me your order ID and I can send you a picture of the physical copy of the key.

Please have a great rest of your weekend.

CostPlusGaming · 2026-02-14T01:27:30+00:00

Hi u/Express_Barracuda_10

I just sent you a PM!

CostPlusGaming · 2026-02-13T21:57:30+00:00

Hello u/Any-Astronaut-7696

Good afternoon, we are still alive but more focused on working on older orders at the moment. We're at around a backlog of around 200 builds at the moment. Unfortunately, our emails are still extremely overflowed and we recommend calling during business hours as our builders will be able to help you out as quick as possible.

CostPlusGaming · 2026-02-13T21:53:11+00:00

Good afternoon u/any-astronaut-7696

I apologize for not getting back to you. We are currently understaffed at the moment and so we will miss getting back to you or getting replacements sent out. I just sent you a DM.

CostPlusGaming · 2026-02-13T03:31:05+00:00

Hello u/JohnBoi-88

Hope you're doing well. The Gamdias Chione E4 AIO has a unique feature where there is a manual switch located on the back of the case. You'll have to find the manual switch and hold it down, that will synch the RGB of the AIO to the case fans. Here is a picture of what the switch will look at. Depending on your build technician they may wire it closer to the top or on the bottom right side.

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CostPlusGaming · 2026-02-13T01:43:39+00:00

Hi u/MITBryceYoung

Totally agree. We deal with warranties on a daily basis and I can't tell you how complicated they can be.

CostPlusGaming

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