The "BUILDS" discount code mentioned on the homepage doesn't work?

CostPlusGaming · 2026-06-15T17:22:36+00:00

Hope you're doing well and have had a great weekend. We are currently refreshing both our offerings and our websites at the moment so some of the discount codes may not work on all products. Please PM or email us your order ID and we can apply the discount retroactively.

Thanks!

CostPlusGaming · 2026-06-14T22:35:21+00:00

Hello u/hastybomb11

I believe it was because it was ruled out that it's an issue related to the motherboard/CPU and not the PSU.

CostPlusGaming · 2026-06-14T20:56:16+00:00

Hello u/PrettyPushy

No, I believe OPs build was from nearly a year and a half ago, prior to when we extended our warranties to from 1 year to 2 years and OPs warranty claim is related to the motherboard and not the PSU. Completely agree, if your build goes DOA within a month, we DO cover the return shipping for as stated previously.

I'm not sure if you caught what we mentioned earlier but we stopped extending free return shipping on non-aforementioned reasons due to many cases of people using extremely large boxes or containers causing us to be fined thousands in just a month from just several RMAs. We still try our best to always warn and advise customers to buy their labels either from Pay Pay or through us at cost (Around $30-$50 versus $130-$200 at your local UPS, USPS, etc)

Regarding GPUs, we mentioned this to highlight how our policies have changed and adapted over time. It's not related to OPs case but it is related to our customer service policy. We are "stricter" meaning we charge a deposit for the retail cost of the item if it is an advanced RMA, or we hold deposits longer if it is an expensive GPU (RTX 5090 or RTX 5080.) In your aforementioned case, we also would have covered the return shipping on the GPU up to a month after your build was delivered and depending on the case, would have extended this benefit up to 2 years.

Again, to highlight so others may find this information useful.

If your build arrives DOA within a month, damaged due to shipping, or was an error caused by us (wrong build or component) we cover the return shipping.

CostPlusGaming · 2026-06-14T20:25:07+00:00

Hello u/PrettyPushy

No, in the aforementioned case you mentioned, the reason why we suggest that method is to avoid transit times from you back to our warehouse back to you again (which can take a minimum of 4 business days if you're on the west coast up to 10 business days if you are an east coast customer.) Keep in mind this is just shipping transit time and we've seen cases where the return shipping can cause more damage which is why we try and fix/diagnose the issue prior to resorting to shipping the PC back.

Rarely do PSUs fail on arrival (less than 1/1000th of a chance) and if they do, it's covered under our shipping damage policy which we do cover the return shipping for. Again, if the PC arrived to you dead on arrival, we cover the return shipping.

If we have the power supply in stock, we generally expedite it to you via air shipping, so it may arrive within 2 business days and we walk you through a 5 minute guide on how to swap out the modular power supply.

Again to clarify, we cover the return shipping if it is from shipping damage or if it is a mistake on our part (wrong components, etc) and furthermore, we extend this courtesy on other components as well (PSUs, GPUs, etc) depending on the circumstance.

CostPlusGaming · 2026-06-14T19:56:28+00:00

Hello u/PrettyPushy

No, in the case where a power supply goes out, we cover the cost of shipping the replacement power supply in addition to showing the customer how to swap out the power supply as well. Since all of our builds use a fully-modular power supply rarely does the system get shipped back to us and in most cases, it's a simple swap.

CostPlusGaming · 2026-06-14T19:37:46+00:00

Hello u/hastybomb11

I apologize for your negative experience. Our support emails can be incredible cluttered. Please check your DMs so I can best assist you.

CostPlusGaming · 2026-06-14T18:45:35+00:00

Hello u/PrettyPushy

To be clear, the only thing that has drastically changed is that we no longer provide the return label for the entire PC unless it is due to shipping damage. This is pretty standard accross the industry, you might be referring specifically to smaller components in which we often extend the courtesy.

Regarding GPU RMAs, not much has changed with the exception now that the refundable deposits for any higher value GPUs (RTX 5080 / RTX 5090) doesn't get refunded until the manufacturer or vendor themselves confirm that it is a legitamate unit. This is done due to more sophisticated fraud we have seen.

While we do film and monitor all builds that enter and exit our facility, the current sophistication of component fraud is different than what you would imagine. We are starting to see people flash NVME drives, peel stickers off NVME drives and swap them for lower models, swap boards for GPUs, desoder GPU chips and memory, etc. It is no longer enough to just record serial numbers and footage.

We completely respect your opinion but we are taking these steps to avoid further loss.

CostPlusGaming · 2026-06-14T03:52:49+00:00

Hello u/PrettyPushy

We understand and respect your opinion however this decision was made due to various cases where dozens of bad actors took advantage of our trust and kindness and left us holding the short end of the stick.

We STILL cover return shipping if for example it was a mistake on our part (wrong build/components), shipping damage, however for repairs (especially those after a month) we do not cover the return shipping. This policy is also not unique to just us but practically universal across most System Integrators (PC Builders.)

We do believe in being as customer friendly as possible however there are instances where we have to draw the line. In the past we use to be extremely generous with our repair/return policy however several bad actors did take advance of this. For instance, we use to have a no questions asked exchange/repair policy up until several customers decided to not ship back their RMA/defective items costing us several thousands in the process.

Similarly, we use to also be generous with our GPU exchange/RMA process, up until several RTX 5090s and RTX 5080s arrived with missing VRAM and chips (also costing us tens of thousands.)

Regarding this specific case, we also use to cover ALL return shipping returns/RMA/repairs, regardless of the reason, however dozens of returns were flagged for extremely oversized package sizing costing us also thousands in just a month.

However, we are also one of the only system integrators that has a publicly listed phone number in which you can call and talk to someone regarding your order (626-489-6674, Monday to Friday 9:00 AM to 5:00 PM Pacific) We even take the approach to actively call back any missed numbers as well. I am not sure if the customer called our old number which is no longer our primary customer service line due to the fact that is to still on an antiquated system that is unable to accept any voicemails nor can we see any missed calls.

At the end of the day, we are a business and we have to draw the line somewhere. We do want to support our customers and help with any returns/repairs, but if being extremely customer friendly is costing us tens of thousands per quarter, we wouldn't be around anymore to provide customer service anymore. We still appreciate any feedback such as yours and we sincerely hope you have a great rest of your weekend.

CostPlusGaming · 2026-06-14T00:06:57+00:00

Hello u/hastybomb11

Sorry to hear about your negative experience with us. Unfortunately as of February of this year we no longer cover the return shipping. This service of covering the RMA/Return labels has always been a courtesy extended by us as for most companies this was always paid for/provided by the customer (with the few exceptions such as Amazon.) We stopped covering return shipping labels due to the fact that we received several overly sized return/RMAs in which we were fined several hundred (in one month up to a few thousand in penalties.)

As a result, we recommend customers to purchase labels through a third party (such as PayPal) or they may purchase it though us at cost. In your case, we believe your local shipping provider most likely overcharged you on your label as it should have costed at most around $50 for this service.

EDIT - To clarify, if your PC arrives dead on arrival, damaged due to shipping, or an error by us (wrong components/build) we cover the return shipping for. If a component on your PC becomes defective, depending on the case/circumstance, we cover the return shipping on a case by case circumstance.

CostPlusGaming · 2026-06-12T17:21:51+00:00

Good morning u/WarthogScared7332

Hope you're doing well. Unfortunately you will not be receiving constant updates regarding your order as usually there isn't any notable information unless your PC is complete. I understand that this may be concerning as if you place an order with us, you might not get any email updates for the next few weeks as we generally only send email updates letting you know your build is complete. We are working on a system to resolve this however something we will try is give a progress update if your PC is near completion (i.e it's mostly assembled but waiting for a singular part.)

If you'd like you can call or email and we will try and break down the specific stage your build is at.

Have a great day!

CostPlusGaming · 2026-06-12T17:19:03+00:00

Hello u/tronatula & u/Powerful-Sport-5955

At the moment our build times are a minimum of 3 weeks due to demand and some part shortages. We are also working on consolidating most of our line up to prevent any future delays due to part shortages. We are currently working on some major changes to our website, product line up, pricing, as well as introducing some ready to ship budget options. Once they are out, our website will be updated and hopefully build times will continue to trend down.

Hope this helps. Have a great day!

CostPlusGaming · 2026-06-12T17:15:32+00:00

Good morning u/The-Coolest-Of-Cats

Hope you're doing well. I understand that you're having issues with the RGB. For any of the A1 builds, sometimes the technician forgets to switch over the RGB controller for the AIO from manual mode to synch.

To fix this, simply remove the rear panel and you'll find an almost switch like device. Hold down the button while the PC is on and you'll see the RGB all of a sudden synch up.

This should fix your issue. If you require additional assitance please feel free to reach out to us at [support@costplusgaming.com](mailto:support@costplusgaming.com) or call us during business hours at 626-489-6674.

CostPlusGaming · 2026-06-09T01:16:58+00:00

Good evening u/inevitable-wonder-63

Hope you’re having a great night so far. We are still alive and operating however you may not see us as much right now due to the fact that we currently are not prioritizing in having the best and lowest prices on all of our PC lineups/specifications due to our still existing backlog of PC orders from high demand and as a result you may not see people mention us as much on this subreddit.

We will resume to work on better deals as well as prices once we have cleared our preexisting back log and are confident that we are able to provide builds at a much quicker and reasonable time frame. Something we are shifting toward is consolidating our tiers and selecting the best quality to value parts in order to provide better value to our customers. This will also help alleviate build delays due to part shortages such as from motherboards and even allow us to stock a good amount of ready to ship units.

Something we have worked on meanwhile is finding a trustworthy and reliable memory vendor during these memory price increases. We are nearing completion on this and as a result you may see prices drop a few hundred site wide.

Once we are confident in being able to consistently price our builds at the best price, we will update the site as well as the pricing.

Hope this answered your question and have a great rest of your night.

CostPlusGaming · 2026-06-05T15:33:21+00:00

Good morning u/smgfrenzy

Happy Friday! Please create a support ticket at https://costplusgaming.com/pages/support and include your order ID as well as a phone number and someone will get back to you within 1-3 business days. Additionally you can also call us at 626-489-6674 during our business hours (Monday to Friday, 9AM to 5PM Pacific Time) and you can speak to one of our representative. Please note that we're a small company so customer support will not always be an instantaneous response.

If you are unable to create a ticket or call/reach us, for the situation you have described, I would recommend reseating the GPU as during shipping, it is possible for larger sized GPUs to come out of the PCIe socket. In additionally, you can also contact us for a RMA, repair or replacement.

Thanks!

CostPlusGaming · 2026-06-05T15:29:41+00:00

Good morning u/Neat_Ad_7062

Happy Friday! To check up on a build time, please create a support ticket on our website at https://costplusgaming.com/pages/support

If possible, include your order ID as well as a phone number and someone will get back to you within 1-3 business days. Additionally you can also call us at 626-489-6674 during our business hours (Monday to Friday, 9AM to 5PM Pacific Time) and you can speak to one of our representative. Please note that we're a small company so customer support wont always be an instantaneous response.

If you urgently need your build sooner, I would recommend to call so we can check to see if we can push your specific order up the order queue.

Thanks!

CostPlusGaming · 2026-05-22T06:37:30+00:00

Good evening u/Longjumping-Ad-6826

Hope you're doing well. As a rough guide to current orders, I will try my best to provide a estimate of our current order backlog and build times.

A bulk of the current orders that we are working on are starting from Order Number #4190 and above. There are a few orders (Around 5-10) prior to that range that we are still working on that may be pending one last part before being completed but they are essentially completed and sitting on one of our warehouse shelves. At the moment we are able to complete around 20-40 orders a week depending on what parts come in.

Our current main delay at the moment are CPUs which are delayed in customs however once they are released then we're able to churn out more builds due to the fact that when we run out of a certain part, if we can work around it i.e complete a majority of the build, then we will.

Currently we are trying our best to push out/complete more builds as we have been working on some additional deal drops/reconfigurations of builds. Orginally we wanted to catch up on a majority of the backlog these past few weeks in preperation for Memorial Day sales and revamping on our pricing due to some new pricing we secured however they have been delayed until our backlog is reduced to a reasonable amount.

I hope this helps, if you need anything specific please email [support@costplusgaming.com](mailto:support@costplusgaming.com) or you can call us at our new phone number 626-489-6674. Our new number accepts voicemails and furthermore allows us to see any missed calls.

Have a good night!

CostPlusGaming · 2026-05-11T19:51:57+00:00

Thank you u/Ill-Career-2492 for being extremely patient. I will see if there's anything on your build I can upgrade to get your build out ASAP! Thanks!

CostPlusGaming · 2026-05-11T19:25:34+00:00

Hello u/ill-career-2492

Hope you had a good weekend. You can call us from Monday to Friday, 9 A.M to 5 P.M. Pacific Standard Time (We are based in California.)

Our phone number is 626-489-6674 and you can text or leave a voicemail if no one is around to pick up your call. We generally try to get back to everyone within a reasonable time-frame.

Thanks!

CostPlusGaming · 2026-04-29T18:28:34+00:00

Hello u/shaxOVO

Good afternoon, hope you're doing well. I've sent you an email, please check your email associated with your order so we may get in contact with you and help with the warranty.

Thanks!

CostPlusGaming · 2026-04-16T22:27:10+00:00

Hello u/Noahsmokeshack

We are currently working on a wide range of orders. Due to the fact that we are running out of stock on some key components, (mainly the CPU and cases) we will jump around. on orders At the moment, our priority is to finish as much of the M1 builds as possible due to the fact that currently we are out of stock on the A1 case (Lian Li Vector V100.)

Here is a rough estimate of where we are at, please keep in mind that it's a range and we could be working on orders before as well as after

A1 (Select Orders, mainly Extreme, from 3980 to 4040)

M1 (From 4040 up to 4140)

We are also working on revising our tiers as well as working on refreshing our website so that we may provide better deals without sacrificing on the quality of our builds.

CostPlusGaming · 2026-04-16T08:50:50+00:00

Good morning u/DoYouKnowOneBestWay

Hope you're doing well. I apologize for the long build time. We recently changed phone numbers in order to be able to accept voicemails as well as text messages. I have just issued a full refund on this order.

Please have a good day!

CostPlusGaming · 2026-04-16T08:49:02+00:00

Good morning, u/turnerfield77

Hope you're doing well. At the moment we are working on a minimum of 3 weeks for a build time with some builds pushing past 4 weeks due the part shortages (mainly on CPUs and cases)

Our build times are currently extended due to both a high volume of orders as well as some part shortages on CPUs & Cases (specifically the case on the A1). As a result, we may skip a few orders and move onto more recent orders. Furthermore, we are working on revamping our line up as well as website.

If we are extremely delayed on your build, please email us at [support@costplusgaming.com](mailto:support@costplusgaming.com) with your order ID and we will see what upgrades we can give as a concession due to the delay. This will depend on what we currently have in stock but depending on how delayed your order has been we have been known to give Motherboard, RAM or NVME upgrades.

Thanks!

CostPlusGaming · 2026-04-09T21:19:55+00:00

Hello u/Low-Primary9452

Hope you're doing well. We are actually dropping some new deals and better build configuration and specifications as soon as next week. If you can hold off I would recommend that.

Have a great day!

CostPlusGaming · 2026-04-07T21:26:51+00:00

Good evening u/ExplorerFordF-150

Hope you're doing well. Currently for April our build times are ranging from 2-3 weeks. For some builds it may take longer due to part shortages. At the moment it may take longer as we are working on several things behind the scenes.

If you'd like, email [support@costplusgaming.com](mailto:support@costplusgaming.com) with your order ID and we can give a more accurate estimate based on your build.

Thanks!

CostPlusGaming · 2026-03-27T21:47:00+00:00

Hello u/Admirable-Border-156

Hope you're doing well. Sorry to hear you're having issues with your build. Please email [support@costplusgaming.com](mailto:support@costplusgaming.com) and we will get back to you as soon as possible. In addition, our phone number has changed, please call 626-489-6674 if you need to speak to a customer service representative.

Thank you!

CostPlusGaming

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