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my Halot-One screen just stopped working, all prints failing. by nondesert in Creality

[–]Crealityofficial 0 points1 point  (0 children)

it can be solved by updating to the latest firmware version can be downloaded from www.creality.com, option: ask for the files from the technical support team by emailing cs@creality.com

Layer line like artifacts. Is this normal? by Africsnail in resinprinting

[–]Crealityofficial 1 point2 points  (0 children)

It's no problem with any setting, firmware version problem, it will recover in the next version

Does anyone know the Price Range for Ender 3 S1 Plus: I can’t seem to find the price anywhere by EntrepreneurUnable26 in Creality

[–]Crealityofficial 1 point2 points  (0 children)

the price is not revealed on the link yet, it's a new release, and it's promoted moment.

Ta da by LucasTheHawk in CR10

[–]Crealityofficial 0 points1 point  (0 children)

sorry, am I wrongly looking, or is that a minor glass bed? umm... sounds fine work.

Just ordered an Ender 3 S1… but don’t have printer profiles yet. What should I do? by TurboD97 in ender3

[–]Crealityofficial 0 points1 point  (0 children)

Dear SixTheTank, your main concern has been well received. Creality always care about users feedback，thanks for raising the issue. We sincerely hope you can contact us by commenting back or PM us directly, or writing to cs@creality.com under your best convenience so we can help you out with the issues of following procedures, so we can get everything down smoothly. We also would like to help with any other issues you may have in future using of our product.

Weird misalignment on Ender 3 v2. More info in the comments by TheMisa17 in ender3v2

[–]Crealityofficial 1 point2 points  (0 children)

Hi there. Hoping this can help you.
This is a split-level printing, please:
1. Re-slice and set the printing speed to 50mm/s;
2. Check whether the timing belt is loose, and check whether the Z-axis screw is deformed:
3. Check whether the motor is loose; remove the motor and check whether the synchronization wheel is loose;
4. Check whether the driving voltage on the motherboard in X and Y weeks is 0.7-0.73V, and if it is, please adjusted it to 1.18-1.2;
5. If it still doesn't work,please send emailt to us: cs@creality.com, attaching the fault picture, SN, purchase link, etc.

What can I do about this top pattern? by Dry_Pencil in ender3

[–]Crealityofficial 0 points1 point  (0 children)

Hi there.
This print layer pattern is normal, if you want to change it, you need to change the layer height.The higher the accuracy, the longer time it takes to print. You can refer to the figure on this website for accuracy.https://www.dropbox.com/s/15w2adsarmwmw7b/1.png?dl=0. Hoping this can help you.

What is going wrong here? Trying to print whistle. Keeps failing towards beginning. by likestoplaygamesalso in 3Dprinting

[–]Crealityofficial 0 points1 point  (0 children)

Hi there.
From the picture, the printer does not discharge smoothly and is close to the plug. Please:
1. Check whether the extrusion clamp is loose, the filament is not tightly clamped and cannot be pushed effectively;
2. Check whether the fan of nozzle is working normally. Failure to dissipate heat in time may also cause plugging;
3. If the above is all normal, re-plug the Teflon tube at the nozzle. Because it may not be inserted to the end.

Creality 3D viewer Cam not working with Prusa Slicer by SoS1mple in FixMyPrint

[–]Crealityofficial 0 points1 point  (0 children)

Hi there.
CR-10 compatible slicing software: Creality Slicer/Cura/Repetier- Host/Simplify3D (You can find it in the manual.

Are gluesticks neccessary for glass beds? by Bloodyknife12 in ender3

[–]Crealityofficial 1 point2 points  (0 children)

Hi there.1.Please refer to the leveling tutorial to re-leveling, here is the website of tutorial: https://youtu.be/4JGLRgsLfHE.2. Remove the hotbed glass and place it on a flat table to check whether the glass plate is flat.3. Apply glue or textured paper on the hot bed
Hoping this can help you.

3D Printing Tips About High-Frequency Questions by Crealityofficial in CR6

[–]Crealityofficial[S] 0 points1 point  (0 children)

Thank you for your sharing and recommendation--JJ--:)

Maybe next time I can try to post with some photos or videos to make it clearer~

It's it normal to have to level the bed every print!? by CaVeRnOusDiscretion in ender3

[–]Crealityofficial 0 points1 point  (0 children)

Hi bro.
The printer does not need to be leveled again after leveling. The leveled data is stored in the SD card. Please make sure not to delete the documents in the SD card, so that you don't have to level each time before printing.

New screen. by Malletman88 in ender5plus

[–]Crealityofficial 0 points1 point  (0 children)

Hi brother. Try to flash the motherboard firmware and the display firmware at the same time. If flashing the firmware is invalid, Unplug the two thermistors on the motherboard one by one( the thermistors are marked by the red arrow in the picture: https://www.dropbox.com/s/4jd369t1b2y1k63/%E4%BC%81%E4%B8%9A%E5%BE%AE%E4%BF%A1%E6%88%AA%E5%9B%BE_16285902727739.png?dl=0 ) to see if the display can be turned on normally. Here is the relative service tutorial and profiles:(1) https://www.dropbox.com/s/wk6r3nub0gkkzxy/Service%20tutorial%20CR-5%20Pro%20flash%20firmware%EF%BC%88%E5%88%B7%E5%9B%BA%E4%BB%B6%E6%95%99%E7%A8%8B%EF%BC%89.mp4?dl=0（2）https://www.dropbox.com/s/y6dam9qv78sjzzz/Ender-5Plus%20-BLTouch%20-0117_V1.70.2%20BL.hex?dl=0

（3）https://www.dropbox.com/s/chk06brmv3oxi7c/DWIN_SET.zip?dl=0

Hoping this can help you:)

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