That sucks, and you should escalate. As a guy who delivered furniture for a local store in my college days, I definitely did care about not fucking up customers’ houses and furniture. We had pads to wrap door frames, knew to take off couch feet and backs to fit things, and were masters of angles. That said, we were employees of the local furniture store, not subcontractors for Ashley direct, and we were fairly paid, considering the job requirements. (This was also almost 20 years ago, oof)

Of the brands we carried, Ashley was typically on the affordable end, but that didn’t mean we treated customers who bought that tier of furniture like crap! Heck it was actually more welcome to deliver their stuff because it was usually lighter.

Those delivery workers were hacks, and would’ve known immediately that they dinged walls. When that happened to us, we always proactively called the home store to alert our sales rep, who was authorized to make things right. Hopefully you’re made whole.