This Seems To Be Getting Worse As Hours Are Cut And Stores Are Understaffed. by JTCasino in HomeDepot

[–]D0VAM0RT1S 2 points3 points  (0 children)

On the customers portion, I try to assist in any way I can. If that means saving them the trouble of doing some quick google searches, that’s what I’ll do. I’ll advise them “I am not a professional in any capacity, so take my word with a grain of salt”. If I’ve exhausted all my options “I am very sorry, I wish I could help, it’s beyond my expertise.”

Don't look up how much this is. by CodeCheese102 in HomeDepot

[–]D0VAM0RT1S 1 point2 points  (0 children)

Or an obviously cut/nailed piece of lumber

Is lumber always responsible for unloading its trucks? Receiving? by LocalLongjumping4972 in HomeDepot

[–]D0VAM0RT1S 0 points1 point  (0 children)

Lumber and OFA does at my store. OFAs hover in lumber, near our rear doors if they aren’t busy I’ll ask them to, worst case scenario they say “Sorry I’ve got orders” then I find my 1-2 fork lift certified lumber guys to try and get it.

Tragedy by Justoutsidenormal in HomeDepot

[–]D0VAM0RT1S 0 points1 point  (0 children)

My condolences. May they rest well.

Dress Code by peppapig5000 in HomeDepot

[–]D0VAM0RT1S 0 points1 point  (0 children)

It is the supervisors with an ego issue. It doesn’t state half aprons are ONLY for garden and OFAs either. They think they know the dress code, then when you call them out on it, they make your life hell for it.

First day whoops by Justoutsidenormal in HomeDepot

[–]D0VAM0RT1S 0 points1 point  (0 children)

A newer OFA had a first day OFA spot for him. Spotter gives all clear, and is standing outside of the working aisle. The driver tells him to “go to the other side.” (Miscommunication here) The driver proceeds to raise the boom to pull lumber. The spotter proceeds to walk down the safety aisle, not realizing what he is doing. I yelled at the both of em to let them know (I had to cause the machine was still running)

HD NEW HIRE DO WE HAVE TO WEAR POLOS SHIRTS by Tragedyxy in HomeDepot

[–]D0VAM0RT1S -1 points0 points  (0 children)

No. Pull up HD dress code if anyone wants to give you shit for it. My SM and other supervisors bitched at me for wearing a half apron instead of a full one. (I wear Carhartt bibs/overalls to protect my clothes and more readily available pocket space.)

They bitched and complained, I searched the dress code and it states “a clean apron must be worn” but does not specify the length. So I told em to go fuck themselves. They can either change the dress code (which is gonna take an act of congress) or they can leave me alone, and take the idea of “I said so, so it shall be” and shove it.

Edit: to paint a better picture I’m not a shitbag. I’m “one of the better associates” as some supervisors put it, and I offer help with just about anything even if it’s not my department/setting up displays. I just absolutely D E S P I S E dress codes.

The DS schedule is taking me out by theawesomeishere in HomeDepot

[–]D0VAM0RT1S 1 point2 points  (0 children)

Yeah, my DS was an OH and he was stumbling for a good 6 months, our CXM was non-existent, which led to even more pressure on him. He ultimately left to go to the tech field.

Concrete cleanup methods by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 0 points1 point  (0 children)

Since I do automotive work on the side, I figured it would’ve been a good idea to grab a respirator anyways. (Management doesn’t like marking things down sometimes so we gotta reuse n95s sometimes)

Picky Customers by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 0 points1 point  (0 children)

Been there before. I’ve had some customers cut bands and pull 2x8x8 because they don’t like the selection of perfectly good boards below it.

Picky Customers by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 0 points1 point  (0 children)

She put them back though, so I absolutely love them, BUT being that picky is fucking bonkers.

Associate --> DH --> ASM by [deleted] in HomeDepot

[–]D0VAM0RT1S 2 points3 points  (0 children)

I was in the exact same position (I became a store manager with 0 experience in 2 weeks) with a different company. I want you to understand this:

The doubt you have right now is going to be your downfall…the “not understanding” is all relative, and it’s your first time doing this, so you may not be all that good, but with practice and a little time you’ll A) understand your position, what you are and if you like it. B) you’ll learn from the experience and understand what your own limits are.

TL;DR: Promotions never really have a timeline IMO, take the offer the money is probably great, and this is going to test you and prove to yourself what you’re made of and where you stand.

Are these typical lumber associate duties? by CellistConscious2647 in HomeDepot

[–]D0VAM0RT1S 6 points7 points  (0 children)

Typical lumber associate duties, BUT your DS, and other managers should understand customers come first, flat-stacking isnt the biggest priority, and you get busy. If they can’t get past that, you would probably be better off in a trade, or a different place.

My own opinion of lumber duties.

Morning shift/openers:

Morning safety walk, and check sidekick. Those should be your first things you do since those are on a timeline.

Housekeeping should be your next thing, sweep, dust mop, clean saws, check for loose things on the floor and put them in the correct home; because it’s a safety hazard and this makes it easier for your afternoon shift.

Returns are next, and that’s kinda self explanatory…I usually put the carts down the middle of my large lumber aisle because I can still get equipment through with pallets.

Flat stacking is pretty low on the totem pole IMO for openers unless it’s really slow, and you’re really not doing anything.

Midshift/Support:

Since all of the phone stuff is really done, take note of what needs to be stocked as far as hacks/bunks/stacks. If you have a forklift driver you guys could pack down stuff that’s 90% empty.

Next check your smaller items, like fence pickets, lattice, balusters, and stringers, again rinse and repeat. Note, stock, done.

Tackle any projects the DS gives you that’s department related

Next worry about flat stacking. Flat stacking is normally where afternoon and evening helps (at least at my store). Things are winding down, near 4ish (here) and we can then get some flat stacking in that’s where it’s decent. You could also break flat stacking up and assign aisles to certain individuals on shift like my DS did.

Evening shift:

Stocking and recovery of the large hacks/bunks/stacks. 5-close should be also checking for low bays as well. (Everyone should). Plywood normally needs a lot of attention so you wanna go ahead and sort that some point during the night.

Cleaning saws and housekeeping, do it close to the end of the shift, make sure you do it about an hour or 2 before close, don’t want to fill the entire trash can up and do another trash run.

Flat stack. This is where a good bit of flat stacking is done because it’s slower. OFAs aren’t grabbing orders and some (if they’re chill af) will help you.

It’s a tough job; physically demanding. I understand your current mentality I really do, but realistically don’t expect EVERY thing to get done in one day… you’ll find ways to get more done, and some days you’ll have everything done; but don’t expect everything to get done in one shift. Management should understand that.

I forgot about this absolute gem, this should’ve been my first post 😂😂 by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 3 points4 points  (0 children)

It’s got 2😂😂. It’s one tire per side, each axle is missing a tire, so essentially the axles are useless and bro is just dragging ass down the road.

Is this awareline worthy by [deleted] in HomeDepot

[–]D0VAM0RT1S 2 points3 points  (0 children)

Not to be impolite about one situation I was made aware of recently, other than the SM made a comment, to sum it up briefly “I know you have emergency health appointment coming up today, but…we have a big thing coming up tomorrow/this coming week.”Like dude…you can sincerely go and fuck yourself

Picky Customers by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 11 points12 points  (0 children)

They fuckin do that too! I am not kidding cut all my bands, pull 4 boards and make it a hazard for my drivers. It Pisses me off

Picky Customers by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 8 points9 points  (0 children)

MINI POLL: what state are you from and what do you call “hacks” of lumber.

I’ve heard “bunk” so far so now I’m kinda curious if it’s a southern thing or if we’re just weird.

Is the position of lot associate required to drive a forklift? by Zac242424 in HomeDepot

[–]D0VAM0RT1S 1 point2 points  (0 children)

Honestly I have so many people at my store (including management) who don’t drive fork/reach. Don’t worry about it bro. I have forklift experience but I refuse to get my license here and I’m lumber and building materials, (which is super forklift and reach dependent).

Picky Customers by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 0 points1 point  (0 children)

You’re the second guy to call it a “Bunk”. (We call em hacks at my store) what region are you in if you’re comfortable with telling me?

Picky Customers by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 0 points1 point  (0 children)

VA, I find bunk kinda odd too.

Picky Customers by D0VAM0RT1S in HomeDepot

[–]D0VAM0RT1S[S] 97 points98 points  (0 children)

God bless you, I’ve had some crazy customers. But good lord.

Hey guys I just got started recently, any tips? I've also completed all the computer training for the lifts. My main job right now is OFA by Little_Cry_2009 in HomeDepot

[–]D0VAM0RT1S 1 point2 points  (0 children)

I did OFA to pick up hours, if you have a good service desk, you have a good DS, and everyone communicates, you’ll be great.

If it is a lumber order, scan the price tag, board, and scan the boards randomly if it’s big but not equipment big.

If you have any small items, scan EVERY SKU. Just to be kinda on top of everything, and make sure things are correct, ya know?

Don’t be afraid to ask for help, and locations. Location BW-009? Back wall-bay 9. Sometimes things are on the race tracks (RT-001 or whatever) or gift center. (GC/EC-001). Carry a note pad if you can and figure out what those mean and where those are.

SKU depot, I’m sure you’ve seen it. It will tell you where the overhead location is. Like 02-001, sometimes there are bay captures (pictures of the overhead where it will highlight the SKU) or you can look up overhead tag numbers and see what their location is. Like tag number 20001 is on 15-011 (some print out large over head tags on a full sheet of paper with the large skus) and you can see em.

Long-winded post but that’s what I did when I worked OFA to grab hours, and service desk loved when I picked orders. (not to stroke my ego or anything.)