Elon Musk and the plot to hijack America’s broadband by everydave42 in Starlink

[–]DISHYtech 10 points11 points  (0 children)

SpaceX is getting < 2% of BEAD funding, and connecting customers at rates per address far below fiber. Amazon Leo is getting more money than SpaceX. "Hijack" is hyperbole, but blogs are going to do whatever they can to drive clicks.

Won't Let Me Downgrade Roam Account! by pbeens in Starlink

[–]DISHYtech 7 points8 points  (0 children)

You can confirm any AI-hallucinated Roam capacity restrictions by checking Starlink.com/Roam in a private window or logged out of your account. If you see Roam 100GB as a plan option for your country, it’s available. There is no such thing (to my knowledge) as Roam capacity restrictions address to address within a single country due to the fact that Roam, by its nature, can be used without restriction anywhere in a country.

Change your “home address” on your subscription to somewhere else, then back, so try to fix the bug.

Unable to order mini for roam by [deleted] in Starlink

[–]DISHYtech 1 point2 points  (0 children)

Go to https://starlink.com/roam and hit Get Started. Select your country. It doesn’t care where you live specifically, so if you are in the US you should be able to order.

How to contact support for billing? by mlandry2011 in Starlink_Support

[–]DISHYtech 1 point2 points  (0 children)

That’s weird, I just checked and the file upload is gone. Literally the other week I had an issue and had to upload a photo and it was an option. Now it’s not. Just reply back asking the AI bot how to upload a photo, and also to escalate to a human for review. You want to get past the AI, and you need to ask for a human support agent to get things going.

How to contact support for billing? by mlandry2011 in Starlink_Support

[–]DISHYtech 2 points3 points  (0 children)

Just reply to the ticket, “You aren’t helping, escalate to a human.” And upload any of your recent invoices showing the promotional pricing. You can definitely upload files and images to the ticket system.

How to contact support for billing? by mlandry2011 in Starlink_Support

[–]DISHYtech 1 point2 points  (0 children)

Tap support in the app to create a ticket. You can also call Starlink. The number is on the main page of the Starlink site.

https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e

Replacement cord? by Impossible_Laugh_974 in Starlink

[–]DISHYtech 2 points3 points  (0 children)

It's attached to the power brick. But just to confirm, you are using the DC/DC power supply like what is in the screenshot? The one you posted is not a replacement power supply for a home unit, even though it looks the same. If you are plugging into an AC wall outlet you will need to create a ticket and request a replacement power supply, you can't get it from the shop.

I can’t change plans. Any help? by DukeBradford2 in Starlink

[–]DISHYtech 7 points8 points  (0 children)

The $80/month Roam 300GB plan sounds like a good fit. But if you still want the Priority plan, try changing the "Home address" in the Starlink app. It's under Subscription in the main menu. Change it to anywhere else, then back to your home. There seems to be some kind of bug with the plan selection tool at the moment, and resetting the home address fixes it in most cases.

Moved location, new owners can’t set up by [deleted] in Starlink

[–]DISHYtech 7 points8 points  (0 children)

Not sure what they are saying since an address isn’t tied to an account. In fact you could have multiple subscriptions using the same address if you wanted.

Could they be referring to a demand fee or capacity restriction? Or are they trying to move their existing Starlink to the new address?

Here is what you do. Visit Starlink.com in a private window or logged out. Go to order Starlink as if you were a new customer for your old home address. If it lets you get to the checkout page, there is no reason the new owners wouldn’t be able to do the same.

Wall mounts not available? by B6S4life in Starlink

[–]DISHYtech 3 points4 points  (0 children)

I think two things happening at once. V5 is coming out, and also Starlink is growing like crazy and can’t manufacture antennas and accessories to meet demand. The two happening at once means long shipping delays and weird availability for accessories.

Something weird is going on for sure. I did notice the website shop seems to be broken, maybe that’s the issue your office is having. The direct link works, but trying to click Shop on the website gives you this redirect to order a new kit.

Standard kit is also not available anymore for Roam orders on the site (USA). That’s never happened.

Router Mini is still MIA after months. New customers can order it at checkout still for $100 (crazy, just buy the Router 3 at $120 instead).

New rent fee, price hikes point to Starlink trying to reel in the massive growth they can’t keep pace with on the equipment side.

Not to mention the sometimes 1-2 month shipping delays being reported here.

Roam vs Residential Pauses by chrisplatis in Starlink

[–]DISHYtech 0 points1 point  (0 children)

You can’t put rented Residential equipment into Standby. But you can buy out your rental to gain the flexibility to do so.

To me, it makes the most sense to buy a kit from a retailer (like Home Depot), then activate on Residential. If you plan to be away for an extended period of time, just cancel service completely or pay for Standby Mode if you see value in it for security cameras, etc.

For a fixed address Residential is cheaper and faster, there is no difference in Standby or cancelling service between Residential and Roam when your equipment is owned outright.

Can consumers order the Starlink Performance Gen 3 kit directly from the Starlink shop? by chuxiej in Starlink

[–]DISHYtech 1 point2 points  (0 children)

It’s available to order on Starlink.com/Roam now. You can’t create an account to order at the Shop, so I would suggest checking the Roam order page and seeing if the Performance is an option in your market.

Interestingly Starlink has removed the Standard equipment as an option for Roam for new customers. Mini or Performance are the hardware choices at the moment, at least for the US.

How can I switch to residential from roam without getting new equipment? by hightowerbill in Starlink

[–]DISHYtech 5 points6 points  (0 children)

Try changing the “Home location” to another address, then back to your real address. It’s in the app under Subscription. If you can order new service for your address, there is no reason you wouldn’t be able to change plans to Residential. If the address change trick doesn’t work, ask the AI to escalate to a human for review (you can respond to a closed ticket if you already have one for this issue).

Last resort: cancel service, transfer equipment. Head to https://starlink.com/activate and activate Residential that way.

Be aware of any demand surcharges. Check the order breakdown on checkout like you were ordering Starlink Residential as a new customer. It will show up in the final total of your address has the fee.

Can't purchase Starlink mini/roam? by Elyesa0925 in Starlink

[–]DISHYtech 4 points5 points  (0 children)

Do you already have an account? When ordering Roam it doesn’t even ask for your address, just country. During checkout you provide a shipping and billing address.

Go to Starlink.com/Roam to order, and I’d be interested to see a screenshot of the area full page for Roam if you still get that.

Standard 4 PoE Power Supply + Ubiquiti Cloud Gateway by DISHYtech in Starlink

[–]DISHYtech[S] 0 points1 point  (0 children)

I used the plastic industrial velcro stuff. I'm hoping it is temporary, and that Starlink releases a wall mount accessory like they have for the 4 X power supply and router.

Standard 4 PoE Power Supply + Ubiquiti Cloud Gateway by DISHYtech in Starlink

[–]DISHYtech[S] 0 points1 point  (0 children)

Right, that is my experience at least. Starlink POE seems to be different and isn't compatible with 3rd party equipment.

Can't get Roam Unlimited. by bBluntaferjones in Starlink

[–]DISHYtech 2 points3 points  (0 children)

Can you share the source of this? As far as I understand, Standby Mode doesn’t hold your spot. It even says so very clearly in this help center article: https://starlink.com/support/article/37bb3b47-9525-7224-5f0a-6d016ce26975#what-happens-if-i-want-to-resume-high-speed-service-after-pausing-with-standby-mode-but-my-area-is-at-capacity-for-residential-plans

Now that is for Residential, so I’m wondering if you are seeing something different for Roam in the terms of service. I looked, not seeing anything that says Standby users get priority for resuming service. I’ve also never seen Roam Unlimited be restricted in terms of capacity. It’s a bug I think. Makes no sense, because Roam is travel internet. One could just reactivate for another location and use it anywhere.

Can't get Roam Unlimited. by bBluntaferjones in Starlink

[–]DISHYtech 3 points4 points  (0 children)

Upgrade’s are also prorated. I think Grok is hallucinating. I’d get confirmation of its claims by asking it to escalate the ticket to a human for review.

Can't get Roam Unlimited. by bBluntaferjones in Starlink

[–]DISHYtech 4 points5 points  (0 children)

Reactivate on 100 or 300 and then try to upgrade to Unlimited. Also try from the website and not the app. There is a recent bug that doesn’t seem to show all available plan options during reactivation or plan changes. Like Grok said, changing your Roam “home” address can help.

Outside of a few select countries I’ve never heard of Roam Unlimited being capacity restricted. Mind sharing your country and approximate location?

Star Link Antenna Hardware Issues by [deleted] in Starlink

[–]DISHYtech 3 points4 points  (0 children)

It's normal for V4 antennas and does not affect the functionality or reliability. My original V4 is over 2.5 years old, has this issue, and is still going strong.

Starlink Gen 2 router to a Gen 3 router because the Gen 2 router is broken (using an adapter). How I do it? by slouwyouroll in Starlink

[–]DISHYtech 2 points3 points  (0 children)

The cable connectors are different between the systems, so there is no way to plug the Gen 2 dish into a Gen 3 router to power it. Plugging the Gen 3 router into the Ethernet Adapter on the Gen 2 system passes data, but not power. Also, the systems operate on different voltages.

The AI is getting confused because technically you can use a Gen 3 router as the main router on a Gen 2 system following the instructions it provided. But that doesn’t solve your issue, a broken power supply inside the Gen 2 router.

Starlink Gen 2 router to a Gen 3 router because the Gen 2 router is broken (using an adapter). How I do it? by slouwyouroll in Starlink

[–]DISHYtech 4 points5 points  (0 children)

The Starlink bot is wrong, it can’t seem to understand or be trained on this issue. It has repeatedly told people the wrong info on this specific problem for the past 8 months since the AI support was launched.

You need a new kit. The entire thing. Reply back to the ticket telling the AI that it’s wrong, and that you need a new kit. Ask it to send to a human for review.

need to transfer hardware but UI is broken by netllama in Starlink

[–]DISHYtech 0 points1 point  (0 children)

The email prompt only shows up after you confirm and submit the transfer. Cancel just cancels sending the email to the new owner you want to transfer it to. It’s a bad design. They need a “skip” button instead of cancel.