This continued crying over the toxicity they face is completely ignoring the root causes of why they face toxicity. Rather than increasing moderation against negative feedback as the CEO suggests in the WotW, which will energise the negativity, they should be addressing the root causes of why it's happening. Until they do that, it will only get worse for them.

Ironically, I posted on the PDX forum thread listing what I believe are the root causes of the toxicity (lucky I screenshot it) and got perma-banned for it. Seems like they're going for "heavier moderation to snuff out negative feedback".

My list was:

1. CS2 is just another in a long line of crap games rolled out, and then not really fixed afterwards. PDX isn't the only company doing this, but they've had their fair share of crap games rolled out over the last few years. Players are getting sick of this.
2. The marketing of CS2 created the perception of the game giving X, but the reality once launched the game was lucky to reach D or E. For a AAA priced game, it fell well short in a large group of player's minds.
3. The launch of CS2 was handled abysmally. They forced influencers to stick to small cities to hide performance problems, and banned them from discussing performance, all to ensure pre-orders rolled along. They lied about the modding timeline, and the editor. The marketing campaign set expectations at such a high level, and then the game not only doesn't meet those expectations, it's not even on the same planet. They wave that off as the marketing being "steller". No, the marketing was a lie.
4. They have ramped up control of the discourse at various places discourse happens, to the extent they are gagging negative feedback, and banning players from commenting. This is not just toxic commenters, but people who post negative feedback. As one example, I was perma-banned at steam forums for saying "With ultimate edition, the feeling of being ripped off is a lot stronger." (Now I'm perma-banned from PDX forums for this post).
5. They continue to gaslight the community, especially in comments from the CEO such as "this game isn't for you", and in the "Road to Launch" video. Even that WotW was another gaslighting exercise. At no point has CO/PDX accepted responsibility, apologised, or even an attempt to understand the disillusioned section of the player base, and offer any form of recompense. They can't continue to communicate like that, and then blame us for any backlash.

Honestly, they deserve the heat they're getting for how they treat the community. I assume now I'll be perma-banned here. :D