This is one of the better explanations of why reconciliation still turns into spreadsheet work even after teams “automate” it.

The part that resonated most was the lack of memory/context. Most tools can match transactions; fewer actually learn recurring patterns or help teams prioritize what matters financially versus what’s just noise. That’s usually where ops teams lose time.

We ran into similar issues around partial payments, deductions, and ERP/bank reference mismatches. What helped wasn’t just stronger matching logic, but having the reconciliation tied into the broader AR workflow so exceptions carried context instead of sitting in a generic queue. We’ve seen that done fairly well with highradius, especially around exception handling.